Customer Service Representative

RESUME RESUME ****

SCIENCE EXPERT SKILLS: STRATEGIC DEVELOPMENT-OPERATION MANAGEMENT- ADMINISTRATIVE SUPPOUT-CUSTOMER-SERVICE-LOGISTICAL SUPPORT- BLOGGER CORE PROFESSIONAL COMPTENCIES: Strategic Planning Workforce Supervision Client Relationship Cultivation Workflow Planning/Prioritization Research Training and Education Resource Allocation International relations Communication Action Plan Creation Word Processing and Data Entry OVER 15 YEARS EXPERIENCE CUSTOMER SERVICE MANAGER WITH A MAJOR RETAIL ESTABLISHMENT City of Falls Church Recreation & Parks Department /Farmers Market: Maintenance/Clock Operator 2012 to Present Responsible for effective and efficient maintenance service for park ground, park landscaping service construction projects and special event support for recreation City of Falls Church and, operating the scoreboard for basketball games/programs sponsored of coordinated by the parks Recreation Department. Set up operation and breakdown of each event including physical setup of equipment, janitorial cleaning and traffic/parking lot monitoring. Cleaning equipment buildings and grounds. Operates the scoreboard in an accurate and efficient manner Performs other duties and special projects as assigned U.S. Airways: Customer Service Representative Ronald Regan Washington National Airport Terminal C 2001 2008 to Present Ensuring that U.S. Airways customers receive an exceptional level of service by helping with their question and concerns as follows: Assist passengers with baggage and boarding build customer rapport, use diplomacy and tack to avoid confrontational situations and defuse hostile situations Oversee the work performance of up to four flight attendants during flights, consult with cockpit plan and organize in flight services flow and ensure safety and comfort of passengers Maintain expert knowledge of government regulation by interpreting and communicate complex regulation, policies and procedures to the traveling public Block Buster: Assistant Manager 9512 Arlington Blvd Fairfax Va 2000 to 2007 Directed staffing, training and performance evaluations in order to develop targeted sale Compiled and maintained records of quantity, type and value of material, equipment, merchandise and supplies in stock Coordinate with various staff for operational support activities of the unit; serve as liaison between departments and operating units in the resolution of day-to-day administrative and operational problems Compared inventories to office records, reduced inventory monitoring special sales Reviewed the Purchase Orders and transfer reports Reviewed and evaluated vendor performance Maintained high standards of excellence in customer service Assisted subordinates and supervisors in identifying and resolving problems Hechinger Stores: customer Service Manger 5516 Leesburg Pike Baileys Cross road VA 22041 1993 to 1999 Analyzed reports of findings and recommended response to complain Prepared schedules for service personnel utilized prospecting and follow reports to make contact with customers Developed advertising displays demonstrated effective selling and closing techniques to ensure that all customer needs were met and the complete project was sold Supervised and coordinated the activities of personnel engaged in the laying out and assembling of merchandise Demonstrated skillful communication and negotiation skills Arlington Democrats: Volunteer/Precinct Co- Captain Arlington View 38, coordinate with building ambassadors in my precinct with regards activities in high rises, recruit volunteers, pick up messengers packets, distribute packers to volunteers, deliver messengers to homes in my precinct, ID undeliverable addresses volunteer for the joint campaign. EDUCATION: Northern Virginia Community College: Associate degree in Paralegal George Mason University: BA Degree in International Relations/Communication References: upon request