Pretoria Customer Service

CONTACT

*********@*****.***

073*******

*** ********** ******, ******** ***,

Pretoria 0188

S K I L L S

-Sales -Customer service -Wordpress

-Google analytics -Social media

marketing -SEO -Email Marketing -

Time management

R E F E R E NCE

Verosca Ngilande - "CCI INBOUND

CALL CENTER"

Team manager

061*******

Njabulo Madondo - "Bears Furniture"

Manager

067*******

MBALENHLE PRECIOUS BASI

O B J E CTIVE

I am young digital marketing student looking for an entry level job in the markerting / communication industry. I am very hardworking and teaching and I am willing to start from the very bottom. E X P E R I E NCE

Bears Furniture

06/2020 - 12/2020

Sales agent

-Establishing new relationships with new customers.

-Maintaning and growing relationships with existing customers.

-striving to improve customer satisfaction.

-Identifying and responding to customer needs

-Follow up on customer orders as required

CCI INBOUND CALL CENTER

12/2019 - 04/2020

Customer service agent

-Answering incoming calls and responding to customer emails.

-Managing and resolving customer complaints.

-Identifying and escalating issues to supervisors.

-Documenting all call information as required.

- Recognising, documenting and alerting management team on trends in customer calls.

- Following up calls where necessary

-Completing call logs and reports.

E D U C ATION

Max Business School

2022

Digital Marketing & Business

Contact this candidate