Social Media Administrative Assistant

Elisha Fortune

* ********* **** ● Medway, MA. ***53

***************@*****.*** ● 774-***-****

Education

SOUTHERN NEW HAMPSHIRE UNIVERSITY

Masters in Marketing, May 2019

● Concentration: Social Media Marketing, GPA: 3.75

●Relevant coursework: Social Media Marketing, Marketing Strategies, International Business

WORCESTER STATE UNIVERSITY

Bachelors of Science, Psychology, May 2014

● Concentration: Developmental Processes, GPA: 3.05

● Dean’s List Academic Achievement Award Recipient

● Relevant Coursework: Developmental Psychology, Research Methods in Psychology, Psychology of Child Development, Psychology of Adolescence, Psychological Statistics, Social Psychology, Health Psychology, Theories of Family Processes, Cultural Psychology

Professional Experience

KRYSTAL CLEAR MEDIA GROUP

Social Media Manager/Content Creator, October 2017-Present

Analyzing social media traffic through social media tools such as Hubspot and Google Analytics

Created curated content (posts and videos) using platforms such as Hootsuite or Buffer to schedule posts to each social media profile

Set up ad-campaigns on Instagram and Facebook to attract social media followers

Develop online marketing campaigns, effectively increasing followers by 1400+, and driving brand awareness

Designed brand logo with graphic design team that was presented on billboard in Times Square

Produce curated content posts on social media through Adobe or Canva

Creating press kits to be sent to each radio station on each artist signed to the label

Video content created for company website using marketing tools such as Adobe Premiere Pro

Implement marketing and promotion tactics that led to 34% growth in total social media shares and 28% increase in website traffic from social media posts

Recruiting new artists, producers, and DJ’s for potential contract with record label

Paid social media advertising with branded content across platforms including Instagram

Manage social media planning for execution of marketing strategies and community management

Monitor online presence of company’s brand and engage with users, strengthening customer relationships

Assisted the marketing team with developing and implementing social media presence

Maintain strong social media and brand presence across Twitter, Facebook, Snapchat, and Instagram platforms

Utilize social media analytics tools, such as Google Analytics, to track consumer engagement and draw conclusions about consumer data

ARBOR ASSOCIATES

Residential Counselor, November 2018-December 2020

Effectively communicating with all staff including residential counselors, social workers, staff supervisors, and program manager to help develop and implement therapeutic treatment programs for youth and young adults

Ensuring all residents comply with rules listed for each program

Recording sleep data, while monitoring clients safety while sleeping

Maintaining a secure environment that is safe and supportive for having hygiene practices and interpersonal relationships with residents

Responsible for child’s welfare including food prep, study time, outings in the community, and administering medications

Working with children on the ASD spectrum through their assigned behavior treatment program, while maintaining their daily activities

Reporting and documenting incidents, services provided, and daily progress of residents inside and outside of the home

Accurately documenting phone logs, financial records, and reports in a timely manner

Assisting clients in adhering to treatment plans, such as setting up appointments, arranging transportation, coordinating services, or providing support

AMEGO INC.

Behavior Therapist, Jan. 2016 to October 2018

● Working with children with a plethora of diagnoses ranging from Autism to Schizophrenia and Bipolar disorder, in order to reduce problematic behavior by creating set routines and teaching positive behaviors as well as independence with ADL’s

● Engaging with the children daily by taking them out on recreational activities such as the mall, or the zoo and having van rides in order to encourage socialization between peers

●Developing social skills for children on the Autism Spectrum by encouraging words in order to communicate to staff as well as through discreet trials

●Keeping track of data by recording the children’s problematic behaviors throughout the day, as well as positive behaviors that have been worked into each individuals program according to their BSP. Sleep data is also recorded and kept for each child to keep track of their sleeping habits and whether or not it should be monitored

EPIC HEALTH SERVICES

Behavioral Health/Client Services Coordinator, Sept. 2014-March 2015

●Providing services to both children and adults with psychological, behavioral, and med-surgical issues in a home care environment

●Explaining the services provided through our company and serve as an intake provider accepting referrals for patients that our covered in our service areas

●Answering and transferring phones to other coordinators and clinical managers in the office

●Filing, organizing, and sorting medical records in the secure medical record rooms by placing medical records in the designated folders

●Scheduling nurses, home health Aides, and homemakers through using HealthWyse application and making direct calls to health care professionals in order to make visits or to move patients on their schedules

●Faxing pertinent information to each of our other designated offices or sending out home care orders to the doctor’s offices

●Running and checking insurance verification on patients to ensure they are still insurance eligible and adding it to their medical record file

●Assisting with payroll by making sure that health care workers have completed the daily task by looking at their Daily Activity Reports (DAR) before signing off on them

●Speaking directly with patients who have concerns or are looking for their health care professional to come to the home and provide services

●Keeping track of company websites on all social media platforms

Accomplishments

Helping psych clients with any services they may need and ensuring that they are provided with the best services possible

Skills Used

Extreme reliability perseverance, and continuous success in making sure assignments and scheduling is done in a timely manner

MARILLAC RESIDENCE

Receptionist/Administrative Assistant, February 2011-September 2013

● Developed call lists for residents living in the building and organized them in telephone book

● Provided service by answering and transferring phone calls to residents or other employees

● Responsible for check-ins with visitors as well as greeting and engaging and answering any questions that may be asked

● Initiated in creating spreadsheets on Microsoft Excel as well as documenting dining tickets that were used in the building’s cafeteria

-Administrative duties as assigned

Other Leadership and Volunteer Activities

YMCA Healthy Kids Day

Volunteer/ Team Leader, August 2010

● Helped to organize groups of children, in order to fulfill competitions and challenges that took place throughout the day such as sporting events and relay races

● Initiated in passing out flyers for event as well as collecting tickets for the donation box

Codman Square Health Center

Volunteer, 2007-2008

● Helped to improve the mental and social well-being of the community by helping to organize events at the health center and local YMCA as well as educating youth about community services

St. Mark’s School Bible Camp

Camp Leader, 2004-2005

● Played an active role as leader for young children ages 9-12

● Organized outside activities and agenda for the day in camp as well as teaching songs and chants

Awards and Honors

● President’s Award 2005, recognized by academic achievement and conduct throughout two

consecutive semesters

● Biology Club, Fall 2009

● Dean’s List Award, Spring 2014

● Leadership Award, for outstanding leadership in young girl’s cheerleading clinic camp

● Athletic Achievement Award, in recognition of participation in cheerleading

● Exquisit Vibez, dance team as well as recognition award in participation at Worcester State University

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