Bilingual French technical support

GRACE MATWIKU BOOKA

OBJECTIVES : Using my communication and multilingual skills, in the best possible way to contribute in the vision, mission and strategic goals of the company.

Contact numbers: 095******** // 096********

Email address: ***********@*****.***

Nationality: Congolese

Country : Philippines

Gender : Male

Date of birth : January 27th,1990

EDUCATION

October 2010 – October 2013 :

Mathematics and Informatics

University of Lubumbashi

June 2015 – June 2018

Bachelor of computer applications

Garden city University

Bangalore / India

AREA OF COMPETENCY

Teaching skills, Translation, Moderation, Customer service, developed computer skills, Full knowledge and understanding of the package Microsoft office 365 ( Word, Excel, outlook, pdf, ppt ), windows operating systems, data visualization using R.

Salesforce, Channel services, AppDirect, Insight10, Emst, Dispatch services tool, AMS, Lynx ticket, ARS, Issues tool, Google workspace, Wsir, Ns script, ServiceNow KCS (Knowledge centered services), VeloCloud and NaaS (Network as a service), Partner Center...

SKILLS

Excellent communication skills in French and English.

Ability to learn new tools, to adapt and easily to integrate a new work environment

Strong writing, synthesis, Communication and Relationship building skills

Capable of preserving a strict confidentiality with devotional motivation

Good leadership and problem solving skills

Task oriented

Troubleshooting skills

EXPERIENCE AND CAREER HISTORY

1.July 2018 – June 2019 : French help desk (Moderator) at FOIWE INDIA

oSupport customers via chat, voicemail or mail.

oWell documented and escalated all unresolved issues to the higher level team

oMade a diagnostic test in order to find out the issue

oProject name ZOOSK

2.June 2019 – September 2019 Marketing agent

At HRS medical

3.October 2019 – October 2020: Freelancer ( French teacher ).

4.December 2020 – Current ( Technical support at Telus International) Tier 1 $ 2.

5.January 2014 – April 2015 Customer care service

At Genuine Congo store.

oBuilt, installed, maintained the network of after sale-product

oComputer repair

oBooking a technician appointment

LANGUAGES: French, English and Swahili

Hobbies : Writing, reading, Football, watching news, cooking

REFERENCES

If contact references are highly needed, please let me know.

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