Customer Service Management Associate
Resume:
CARL F. BROOKS
*********@*****.***
***** ******* **** ** *********,
FL, 32533
C ONTACT
TALLADEGA COLLEGE
Talladega, AL
BA BUSINESS (May 1993)
W S NEAL HIGH SCHOOL
East Brewton, AL
DIPLOMA (May 1989)
E DUCATION
Customer satisfaction
Have been able to demonstrate the
ability to overcome adversity and
Achieve target results. When
problems or setbacks arose, new
strategies
Were developed quickly and
feedback was sought from impacted
Departments. Communication and
innovation was facilitated and
endorsed.
Customer Service Decision-making
Leadership Problem-solving
Results oriented Customer
relationship
Management
Enhancement
Training and Teambuilding
Automotive
Credit
Customer relationship
Management
Clients
ADDITIONAL S K I L L S
PROCESSOR ASSISTANT
NAVY FEDERAL CREDIT UNION, Pensacolr, FL / Apr 2021 - Present I am at the disposal of Processors and other supervisors to request various documents (including uploading documents to the portal and put all items in the note pad) and verify information given by borrowers in a timely fashion.
DEBRIS MONITOR
LANDFALL STRATEGIES, Milton, FL / Sep 2020 - Jan 2021 I was responsible for monitoring all debris pick up and final disposal at local landfill in the City of Milton as a result of Hurricane Sally. MANAGEMENT ASSOCIATE
GOODYEAR, Gulf Breeze, FL / Apr 2020 - Sep 2020
I was responsible for all aspects of running the day to day activities with the focus on customer service and satisfaction. I had to make seamless cohesion between the sales and service departments to insure goals are meet.
MIT
EG AMERICA, Pensacola, FL / Nov 2019 - Apr 2020
I was in control of all store day to day functions. I was responsible for cash and credit transactions with deposits. I audited lottery sales and ticket inventory. I ordered all store products and deli food with supplies. I made store attendance schedules and counseled employees as necessary.
SERVICE MANAGER
Byrider Panama City, Panama City, FL / Jul 2016 - Sep 2019 SERVICE CONSULTANT
Bill Cramer Chevrolet Buick GMC, Panama City, FL / Jul 2015 - Jun 2016 E X P E R I E N C E
Coordinate department activities for production, sales and distribution.
•
• Determine prices and credit terms for goods and services.
• Select, train and evaluate employees or applicants.
• Perform customer service by assisting customers on the floor. Complete payroll for department Direct automotive technicians for optimum quality control.
•
• Achieved top customer service rating, advisor of the month (4). Provided customer service with minimal instruction and supervision.
•
• Communicated with customers on multiple phone lines, through Customer satisfaction
Customer Service
Decision-making
Innovation
Instruction
Teambuilding
Leadership
Marketing materials
Payroll
Personnel
Problem-solving
Quality control
Retail
Sales
Supervision
Phone
DIRECTOR
Alford Tire Center, Panama City, FL
email and live online chat.
Informed customers of direct needs and preventative maintenance services to insure vehicle durability.
•
• Created promotional and marketing materials.
Accepted and processed customer payments in cash, credit cards and checks, checking for validity.
•
Acknowledged customer issues and resolved their problems quickly and efficiently.
•
Assisted clients in understanding their available options and helped them select the right service plans for their needs.
•
Collaborated with all department to ensure the best service for customers.
•
• Hired, recruited and trained personnel for all departments. Informed customers about current promotions and sales, encouraging them to take advantage.
•
• Greeted customers and offered them assistance where possible.
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