Center Associate Customer Service
Resume:
Michael R. Lagrisola
***********@*****.***
Objective: A position in the industry with a focus on Operational Management, Team Leadership, and Process Improvements.
September, 2020 - Present
Amazon - Vacaville, CA.
Fulfillment Center Associate
November, 2020 - December 30, 2021
Wyndham Garden Hotel - Sacramento, Ca.
Frontdesk Supervisor
Responsible for running the front lobby, including welcoming visitors, taking their information and choosing the best room to fit their needs. Addresses problems guests have with their rooms, collect payments and settle the register at the end of the workday. providing extra services ordered by guests, communicating with and instructing other employees and ensuring the lobby remains clean.
September, 2004 - November, 2020
Hilton Garden Inn Fairfield, Ca.
Night Auditor
Responsible for auditing, posting and balancing of daily financial
transactions to support the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Audit, post and balance daily cashiers’ work for outlets including, but not limited to, outlets in Rooms and Food and Beverage. Ensure credit card system reconciles to daily transaction lists.Attends to guests needs and requests. Provides excellent guest service at all times
November 2000 - 2004
Premier Financial Alliance
Insurance agent
Sept., 1999 - November, 2000
Target Stores Napa, Ca.
Executive Team Lead
Drive sales by overseeing the guest service and merchandising of two to three departments with sales ranging from $2 - $9 million. Act as leader on duty, as well as opening and closing the store on assigned days. Assist with recruiting and hiring. Ensure great service by interacting with guests and team members. Strive to achieve sales goals and maintain budget controls
January, 1998 - September, 1999
Best Buy Fairfield, Ca
Shipping and Receiving Supervisor
Receives and process shipments from vendors and organize by category to be distributed to different areas of the store. Coaching and training of associates. Maintaining the organization and cleanliness of stockroom. Maintaining a safe working environment at all times.
Education: 1988 Far Eastern University Manila, Philippines
BSC Management
Languages: English, Tagalog
Skills:
Customer Service
Inventory Control
Leadership
Powered Industrial Truck Operator
References
Nelson Amante
Valero
John McKaig- Gen. Manager, Hilton Garden Inn 707-***-****
Evelyn Fernandez - General Manager, Wyndham Garden Hotel
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