Data Entry Customer Service

DENA SCOTT

Email:adqiq4@r.postjobfree.com Phone: 972-***-****

PROFESSIONAL SUMMARY

I am a highly motivated and skilled professional individual seeking a position with an organization that welcomes my fresh ideas, initiatives, dedication and experience. I work to show my excellence, meeting business objectives and exceeding department goals. I am a team player that is willing to offer my

experience and proven techniques complimented by my proven ability to support and build team morale.

AREAS OF EXPERTISE

Lockbox Operations

Workflow Coordinator

Exceptions/Returns

Process Improvements

Delivery of Customer Service

Compliance Adherence

Employee Reimbursements

Act as Interim Lead

Client Research

Banking Mortgage Expertise

Team Player – Driver Specialist

Retail Cashier Expertise

CAREER PATH

Online Orderfilling and Delivery May 2020 - Present

Online orderfillers and delivery associates get to do just that every day. Online orderfillers have the opportunity to shop for our customers and choose just the right apple, or select their favorite cereal. This position is extremely fast paced and is one that gets to spend time in all departments shopping for our customers and filling their online orders.

Order fillers and delivery associates also get to dispense orders to our customers and engage them in conversation throughout the dispensing process. The pace can be intense, especially in the evenings, on weekends, and during a holiday season. There are times when you have to juggle shopping for our online customers while stopping to help our in store customers

Driver Specialist, Local May 2019 – May 2020

•The primary responsibilities include transporting clients from homes, workplace, airports,

•Hotels and interacting with all the clients in a highly respectable and professional manner.

Bank of America, Dallas/Ft Worth, TX Feb 2008 – May 2019

Senior Operations Representative; Retail Payment Services (Mortgage)

•Data Entry of multiple documents, including returning checks to originators in question

(Closed accounts, unidentifiable, damaged checks)

•Research exception documents pertaining to retail payment within the five day goal

•Quality check transactions meeting bank operation standards

•Delivery of superb service to both internal and external customers

•Provide operational support across banking departments

•Adhere to compliance processes, policies, and procedures

•Process loan payments from customers with attention to detail of customer instructions

•Process payments escrow, principal, fees within a timely manner

•Perform workflow duties for the mortgage payoff process, including delegating work

•Act as interim lead by printing reject reports and inputting daily volumes for franchise production meetings. Balance the exception workflow database by ensuring all feed validations and feed counts are correct before processing begins

Validate deposits from team to ensure Delegation Authorities were adhered to and sign

Off on the Critical Checklist Provide edits for governance procedure reviews to manager

•Balanced all receipts and checks

•Completed all batches daily Process ATM and Company deposits Printed and applied report from the System of Bank of America

•Pulled two hundred checks from checking office applied manual on a daily basis

•Processed return checks from email to crosscheck to the correct letter

•Confirmed all checks and letters seconded verification to be mailed out same day

•Assisted department with customer accounts closing of each business day

•Responsible for data entry payment information from remittance documents according to customer specifications

•Responsible for data entry of currency amounts from legal line on check

•Accurately worked with tight deadlines and heavy workloads paying close attention to detail

•Research systems using Image View, LexisNexis, CRC, AS400LS

Dollar Tree Part Time

Lead Cashier Associate, McKinney TX Oct 2011- March 2018

•Traditionally associate provide outstanding services

•Greeting customers, Always Smiling In and Out of the location Ringing up purchases –answering questions

•Handling Returns-about products policy

• Calling other locations to provide excellent customer service for products if not available at current location. Always Smiling.

Raytheon, Plano, TX Feb2007– Nov 2007

Senior Finance Associate

•Supported Raytheon employees with business reimbursement process within the Travel Accounting Group

•Audited and Processed Employee Expense statements within the web application

•Required to interpret and give guidance within Raytheon policy guidelines

•Delivered exceptional telephone customer service for rapid problem offering resolution on expense statements and corporate cards

•Continued to actively participate in the implementation of process improvements offering assistance in resolving complex issues

Frito- Lay, Plano, Texas Sept2005– Feb2007

Cash Distribution Associate

•Pulled and coded large volumes of lockbox checks for all account associates

•Consistently met goal of 6-8 boxes by 100% or more daily and help processed

•Maintained a neat and orderly work area and applied cash for small accounts, offering assistance within the department as needed to meet team goals

SOFTWARE APPLICATIONS

Excel Microsoft Word PowerPoint Outlook 10key 21,000-KSPH

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