Allissa Williams

***, ***** ****** ******, ****** New Jersey 07108

Email: adqipz@r.postjobfree.com Tel: 862-***-****

Core Strength:

Active Directory, LAN/WLAN Security and Traffic Management, Windows/Exchange Server, Cloud Computing (AWS, Active Directory, LAN/WLAN Security and Traffic Management, Windows/Exchange Server, Cloud Computing (AWS Architecture, Microsoft Azure, Google App), VMware, Intrusion Detection and Prevention, SIEM, Firewalls, Incident Management and Response, Endpoint Security, System Migration and Implementation, Risk Assessment, Counter Threat Operations, Data Loss Prevention, PowerShell, Cisco Networking, System Analysis, Microsoft Windows Server, Linux, Exchange server Management, Cisco ASA Firewall, Hyper-V management, VoIP, MDT, PC Build, Imaging with SCCM, End User Stack technologies and competency.

Technical Skills:

Microsoft Office 365, Connectwise, Spice work, VMWare, Shadow Protect, QRadar, Wireshark, Filevision, Sage 100, Adagio, Data-Cap, Taskmaster, Net Crunch Network Monitoring, Microsoft Outlook, SolarWinds, Remedy, SharePoint, ShadowProtect, VMware and Virtual Center, Oracle virtual Box, Cloudberry, Salesforce, Ekahau Heatmap, ShoreTel Sky, Skype Business, MS Lync, Skype Business.

Professional Experience:

Job Recruiter : Jan 2018 – Present

Desktop Support Specialist / Deskside Support

Freelancing

Performed basic and complex troubleshooting and repair activities, typically associated in an end-user

environment, PC’s, desktops, laptops, tablets and printers.

Installed, configured and carried out troubleshooting desktop & mobile computers, POS’s, Media Player, Wireless Access Point (WAP) high-end printers, switches and routers, Local Area Network (LAN) and WLAN, and network redesign for branches /Campus Locations.

F2 / CHI Memorial Hospital Jan 2018 to June 2018. Senior Technical Service Specialist II Chattanooga TN.

●Maintains smooth operation of multi-user computer systems, including coordination with network administrators.

●Setting up administrator and service accounts, maintaining system documentation, tuning system performance, installing system wide software and allocate mass storage space.

●Interacts with users and evaluates vendor products. Makes recommendations to purchase hardware and software, coordinates installation and provides backup recovery.

●Develops and monitors policies and standards for allocation related to the use of computing resources.

Wood Group, Chattanooga TN. Jul 2018 - Feb 2019

World Wide Technology Services IT Technical Support III/Customer Service Engineer

●Performs basic and complex troubleshooting and repair activities, typically associated in an end-user environment, PC’s, desktops, laptops, tablets and printers.

●Responded to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.

●Performed Install/Move/Add or Change (Configuration) activities.

●Performed all assigned desk-side support activities.

●Displayed outstanding technical and professional services skills at all times.

●Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines.

Bristol Myers Squibb Pharmaceutical Industry Company, Mar 2019 -June 2020 Specialist II Tech Support for (EarthLink & Mass-Comm Conversion to Windows 10 build)

●Supports local area networks providing technical guidance and direction to users and troubleshooting problems.

●Installs/upgrades/supports PC hardware, architecture, components and peripherals (ex. desktops, laptops, printers, etc.)

●Maintains network or PC operating environment by monitoring performance and identifying hardware, software and configuration solutions.

●Instructs users on advanced features/functions of business and multiple applications software; resolves high impact and/or complex, chronic or cross-functional problems.

●Performs miscellaneous technical and administrative tasks in support of the LAN or PC environment; monitors and maintains assigned corporate inventory metrics.

●Build Windstream Image on Dell Latitude machines and shipped out to project sites.

●Utilize Software Distribution Console SDC to validate machines on Windstream AD and SCCM server.

Redband Technology Solution Jan 2021-Sep 2021.

Network Engineer & Desktop Support Tier 2 at International Flavors & Fragrances Inc in Holmdel, Hazel, Union Beach & Dayton New Jersey.

System Admin/ Network Engineer

●Cloud-based System Management. o AWS Architecture Management.

o Office 356 (Microsoft Azure).

●Serve as the Security Lead in the design, implementation and integration phases of cloud-based solutions to meet client and firm security requirements, address enterprise risks and exposures in cloud-based solutions.

●Installing, configuring and administering Windows Server 2003/2008/2012, Active Directory, Exchange server 2010/2013, VMware technology, Security, VPN and Microsoft networking (TCP/IP, DHCP and Bind DNS).

●Worked with Qradar SIEM and experience analyzing alerts, writing UDSMs, assessing network noise, identifying false and true positives, tuning/creating SIEM rules, documenting incidents and event investigations and sharing lessons learned with the broader information security team.

●Daily Backup and Disaster recovery e.g. Ransomware virus.

●Installed, configured and carried out troubleshooting desktop & mobile computers, scanners, digital cameras, high-end printers, switches and routers, Local Area Network (LAN) and WLAN, and network redesign for branches/Campus Locations.

●Supported all SIEM, McAfee ePO (for HIDs, rogue detection) and Firewalls logs technical responsibilities such as installation, upgrades, configuration, development, deployment, and support of user testing.

●Planned the implementation of the all security practice prerequisites of the PCI standard.

●Document completed solution for Palo Alto firewalls, SIEM, and its configurations.

●Maintained technical specifications and reviewing all assigned Statement of Work (SOW) prior to service delivery.

Manhattan, New York. Oct-Nov 2021.

Network Engineer & Desktop Support Tier 2 at International Flavors & Fragrances Inc (IFF)

●Installing, configuring and troubleshooting desktop & mobile computers, scanners, digital cameras, ● highend printers, hubs, switch and router, Local Area Network (LAN) and WLAN, and network.

●Installing, configuring and administering Windows Server 2003/2008, Active Directory, VPN and Microsoft networking (TCP/IP, DHCP and Bind DNS).

●Supports and maintains antivirus updates and installation, remote configurations, operating systems, internet & web development, Ensure that each Desktop Device is installed with the appropriate Desktop image.

●Identifying and resolving problems on high-end Switches, Routers (Cisco).

Jr. System Engineer Skills and Knowledge:

●Microsoft Operating system (Windows 7, 8, 10) (Server 2003, 2008, 2012), OSX.

●Microsoft Office 365 Suits.

●Crystal Reports.

●General Networking and server level skills.

●Printer and MFP management.

●Apple and Android IOS Products.

●General Windows, VMware, Citrix.

●Hardware upgrade and troubleshooting.

●Servicenow

●Aternity

●Asset Track

●Working with QA

Education and Licensure:

Essex County College. New Jersey

Micros Masters of Science – Cloud Computing Architecture February 2019 IT

– Management – Software and Databases Certified, February 2015

Beth Manuel Computer Institute, 2000 - 2002 Computer Engineering - Diploma Certificate

Certification:

●MCP/MCITP Enterprise & Server.

●CCNA, AWS Solution Architect in Progress.

Contact this candidate