Customer Service
Resume:
Breanna (Lexa) Nehrkorn
Castle Hills, TX 78213
********@*****.***
SKILLS PROFILE
Adaptable, Collaborative, Self Motivated, Personable, ability to successfully manage multiple ongoing tasks, 60 wpm typing speed, effective problem solving, affinity for providing leadership and guidance in a group setting, swiss army type employee
EXPERIENCE
Favor, San Antonio - Freelance Runner
March 2021 - Present
● Provide excellent customer service in person, over the phone, and through text
● Deliver groceries, take out, and other orders in a speedy and efficient manner
● Effectively navigate changing circumstances and order details while maintaining a professional attitude and speedy delivery time Conduit Global, San Antonio - Benefit Coordinator
June 2020 - October 2020
● Assist callers with questions regarding their state and government benefit accounts as well as coordinate their payment schedule and method of reception
● Build genuine connections with customers and guide them to the best solution for their issue
● Provide calm conflict resolution for frustrated customers Alorica Business Solutions, San Antonio - Customer Account Manager Sale Verifier Junior Floor Supervisor
August 2019 - June 2020
● Supervise a team of sales agents and advise them on ways to improve
● Compose Call-Flow scripts to maximize sale opportunities
● Report to upper management and client representatives regarding customer interaction and engagement
● Take responsibility for sales agents and finalising sales
● Navigate tense conversations with positivity and professionalism Carenet, San Antonio - level 1 engagement specialist level 2 inbound CSR team leader
December 2018 - May 2019
● Guide a small group of representatives through day to day processes and problem solve difficulties
● Deep dive into job aid database to effectively streamline information delivery and retention for team members
● Deliver high quality customer service to members by answering questions regarding their benefit program, scheduling appointments, and assisting members with navigating the necessary applications EDUCATION
Northern Arizona University, Flagstaff, Arizona - No Degree August 2017 - May 2018
Psychology
References
Available Upon Request
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