Randance “Randi” Evenson-Moore

**** *********** *****

Garland, TX 75040

214-***-****

adqipn@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Stellar background, over the last thirty years, installed, trained, and supported clients, both internal and external, on software for computers, networks and printers. Have supported both pre and post-sale. Maintained excellent customer service and professionalism at all times. Ability to work with little to no supervision as well as think out of the box for creative solutions to objectives. Great people person and extremely patient. Loves challenges and learning new software, products, and techniques. Utilize integrity and service excellence to not only gain new clients while keeping existing ones.

EXPERIENCE

12/20/2020- Brinks Home Security, CTS Phone Help Work from home Dallas, TX

-Customer Technical Support, assist customers with complex security issues through critical thinking, analytical skills, and probing questions. Help program automated items such as thermostats, sensors, door locks, light modules and key fobs.

9/28-12/20 Apex for Brinks Home Security, CTS home

8/23/2019 – 4/17/2020 Robert Half for Essilor IT support Lewisville, TX

-IT Support for Ophthalmology offices. Phone support for the US. Work four twelve hour days, from home and office, answer all calls within 10 minutes, use TeamViewer to remote into equipment to resolve issues. Document each call in a job ticket in Microsoft Dynamics GP.

6/2017 - 8/13/2019 The 20 MSP Plano, TX

-Tier 1 Support Desk Technician. The 20 is a results-oriented business development group for the IT Industry. The 20 was created from the idea of the 80/20 rule. This rule states that 20 percent of the companies in a given industry dominate that industry, the remaining 80 percent are either irrelevant or working to be in the 20. Provides companies with the tools and resources to propel their Managed IT company into the 20. Remote support desk giving phone support to clients throughout the US. Excellent customer service skills via phone and email as well as server, network, and desktop knowledge. Have strong work ethics, dedication, integrity, and team unity. Resolving technical issues from password resets to applications not functioning properly, server issues or firewall and network issues.

1/2015 – 6/2017 Canon Business Services for Penny’s Corp. Plano, TX

-Managed print services for J.C. Penny Corporate Office. Utilizing Digital Store Front with Nuvera’s, IGEN, and Xerox 1000. Helped install, maintain, and train on DSF and PrintSmith. In charge of all Records Retention and Archived information with Iron Mountain for JC Penney Corporate Office.

10/2014 – 12/2014 Semper Temp SVCS. For Office Max Print Center Dallas, TX

-Printer Operator, assigned to Office Max Central Printing Services in Garland, TX. Production Print Xerox Nuvera’s and a Xerox 1000. Jeff Bowen, 3010 LBJ Freeway, S. 1200. 972-***-****.

11/10 – 9/2014 FEDEX OFFICE Plano,TX

– Assistant Manager Store 3111, The Center Assistant Manager delivers a consistent and positive customer experience to all customers including anticipating customer needs, suggesting alternatives and problem solving. This team member is the floor supervisor, performs consultative selling, takes customer orders, giving pricing information, and recommends FedEx Office products and services. The Assistant Manager and LPC will produce complex orders and operate equipment that requires advanced knowledge and expertise. Responsible for managing, monitoring and facilitating all production processes, including the tracking, pick up and delivery and quality check process. In addition, this position communicates with other team members and/or customers as needed during production and oversees job sharing with outside vendors or other FedEx Office locations.

8/8/2005 – 6/4/2010 IKON CORPORATION Dallas,TX

-Sr. System Analyst Color and Production Printers with Professional Services

Provides technical delivery of Professional Services solutions. Provides customer training on PS solutions and technical support for sales presentations. Understands customer requirements and designs and implements IKON-recommended enabler-based solutions with printer deployment. Responsible for resolving application, software and connectivity problems requiring on-site customer support and for interfacing directly with vendor support reps to isolate and solve technical issues. Masters a broad array of enablers such as printer monitoring tools, print imaging strategy, as well as troubleshooting and is considered a subject matter expert in one or more professional services disciplines. Carries major account assignments and is capable of mentoring the Systems Analyst and Associate Systems Analyst.

1981-2005 XEROX CORPORATION Lewisville, TX

2001-2005 Virtual Systems Analyst

First level of support on all Office Products, Production color, Xerox Business Partners, and Solutions for all Agents, Dealers, Tele Web Sales and Sales Representatives worldwide over the telephone. Presale, Implementation and Account Building. Serve as Color Solutions Subject Matter Expert, did print samples on machines as requested, as well as utilize BLI and BERTL reports to assist sales. Technical sales presentations to C-level and IT managers via conference calls. Assist on Bid/Proposal support, and Demonstrations. Serve as mentor or new Virtual Systems Analysts. Cascade solutions training as needed. Support Network Certification Program.

1998-2001 Color Systems Analyst

First level of support on all Color and Office Products, Production color, Xerox Business Partners, and Solutions for Sales. Presale, Implementation and Account Building along with Post Sale Support for Problem Resolution. Serve as Color Solutions Subject Matter Expert. Technical sales presentations to C-level and IT Managers. Assist on Bid/Proposal support, and Demonstrations. Cascade solutions training as needed. Support Network Certification Program. Installed and conducted Customer Training sessions as well as validate system with customer’s key applications. Was one of the top Color Analysts in the United States.

1992-1998 Systems Support Engineer/Regional Engineer

Second level of support on all Color, decentralized Office Products, and Xerox Network, for Service and Systems Analysts. Supported a five-state region. Found solutions for all post-install issues. Trained on all hardware and software for the entire Xerox decentralized printer family and Xerox Network Systems along with host interfaces. Assisted with software training classes for field Service Technicians. Novell CNE Obtained.

1981-1992 Network Systems Analyst

First level of support on all Xerox Network Systems. Installed the first X.25 link at Xerox. Supported Xerox Publishing Systems with XICS Codes. Supported Government and Legal industry. Conducted training classes for customers and installed equipment. Helped sell and set up communication packages such at TTY, Point-to-point, 2770, 2780 and 3270. Assisted in file conversion for customers editing conversion tables for their machines.

Proficient on the following:

Planet Press, Print Shop Mail, Eye One Spectrometer, create custom color profiles, DFE – EFI, internal, bustled, and external controllers, CREO, Workflow/Queue Manager – EFI’s, Micro Press, Smart Board, Web to Print for production print, EFI’s Digital Storefront, Scanning from multi-functional devices, TWAIN, SMB, FTP, and EMAIL,

Qualifications:

Excellent verbal and written communication skills, Strong work ethic, Great Customer Service, Initiative, Interpersonal Skills, Advanced problem-solving skills, Teamwork, Detail-oriented, Leadership Skills, Responsible and Organized, Ability to work alone and with a group, Self-Motivator, Marketing

Professional References available upon request

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