KIERRA CURRY

adqip4@r.postjobfree.com 803-***-****

**** ******* *********** **, ********, SC 29203

PROFESSIONAL SUMMARY Confident and energetic customer service representative passionate about serving customers. Thrives in a challenging and fast-paced environment. Able to interact freely with customers and resolve issues quickly. Now looking for a rewarding position where I can serve customers and increase customer retention.

SKILLS • Microsoft (10+ years), Cashier (2 years), Cash Handling (2 years), Retail Sales (2 years)

• Certified Medical Assistant

• Cardiopulmonary Resuscitation (CPR)

• First Aid CPR AED certified

• Patient Flow

• Health Insurance Portability and Accountability Act (HIPAA)

• Retail Sales • Sales

• Telephones

• File management

• Problem-solving skills

• Time management

• Recordkeeper

• MTC injection course (2020)

• Phlebotomy Ce

WORK HISTORY Customer Service Rep AFNI – WFH

09/22/21-Current

• Customer service representative

• Assisted customers with activations and credit applications

• Entering information into the system to assist customers to resolve issues

• Update customer's information

• Deescalate upset callers

Medical Office Tech Lexington Medical Center - Columbia, SC

01/2020-Current

• Traveling to different office locations

• Taking vitals

• Rooming/ Discharging Patients

• Placing orders (MRI’s, Prescriptions, CTs, etc.)

• Calling patients

• Scheduling appointments

• Scanning in documents into patient’s Charts

• Specialty Neo Surgery

Home Health Care Aid Caregiver - Columbia, SC 06/2017 – 12/2019

• Providing Essential Health Care for residence

• Taking vitals

• Food Preparation

• Personal Services

• Cleaning

Teleperformance Medicare Customer service - Columbia, SC

03/2017 – 11/2019

• Medicare Customer service for the elderly

• Conversing with the elderly to fix their Medicaid, start the application, etc

• Provide excellent customer service through active listening on every interaction

• Troubleshoot and resolve customer issues through the use of desktop applications

• Work with confidential customer information and treat it sensitively

Dining Server Presbyterian Communities - Lexington, SC 04/2018 - 05/2018

• Provided tenets with high-class service.

• Provided excellent wait service to ensure satisfaction.

• Taking customer orders and delivering food and beverages.

• Making menu recommendations.

EDUCATION Remington College, Columbia, SC 10/2019

Associate of Science: Certified Clinical Medical Assistant

Externship- Martinez Eye associates- 10/2019

W.J. Keenan High School, Columbia, SC

High School Diploma

CERTIFICATIONS CCMA- Certified Clinical Medical Assistant- (November 2019)

CPR Certified -American red cross (April 2020)

CPR Recertification- AHA (September 2022)

NTHS- National Technical Honors society

MTC Injection Course (2020)

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