Project Coordinator Service Representative

Dahlia Nijimbere

PROFESSIONAL SUMMARY

Promising candidate in the field of financial institutions with ten years of work experience Background includes handling financial services in auditing, mortgages loan processing, operations and documentation, taxes, insurance, and investigating credit bureau disputes from customers. SKILLS

● Knowledge Of Mortgage Loan Servicing, Processing, Loan Operations and Documentation

● Knowledge of Commercial and Small Business Loans

● Knowledge of Office and Administrative Tasks

● Great Analytical, Details Oriented, Problem Solving and Mathematical Skills

● Great Organizational and Multi-Tasks, Customer Services skills

● Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)

● Fluent in five languages including English and French PROFESSIONAL EXPERIENCE

Capital One, Glen Allen,VA Sept. 2019 – March 2021 Credit Card Identity Protection and Credit Bureau Dispute Investigator Project Coordinator and Research Operations Specialist

● Processing Credit Card Applications

● Investigating Customer’s Credit Report and Fraud Claims (Valid Fraud or Invalid Fraud)

● Processing Credit Bureau Dispute cases in Credit cards department

● Auditing all documents submitted to verify if they are acceptable and not fraudulent

● Auditing Personal Identification to verify fraud or identity theft

● Processing deposited checks in ATM and

● Researching of missing checks deposited by customers Certified Languages International, Richmond, VA November 2009 – Current Customer Service Representative (Work from Home)

● Receiving inbound calls for interpretation service in different languages

● The calls are from the company’s clients in Health Department, Justice Department, Financial Services, Immigration Services, and Social Services Department SunTrust Mortgage, Richmond, VA March 2016 – November 2017 Quality Analyst (Contract- Completed)

● Analysis of escrows and fees (taxes, insurance) to adjust payments on the POC-proof of claims

● Escrow calculation on bankruptcy amended proof of claims

● Monitored Escrow Accounts for accuracy and disbursement of expenses

● Audited bankruptcy filings in compliance with federal laws as well as SunTrust Mortgage, Inc.

● Work on special projects assigned by managers

XEROX, Richmond, VA October 2014 – November 2015

Eligibility Worker (Contract- Completed)

● Processed applications for Medical Assistance (Medicaid) for Health Insurance Marketplace

● Notified customers the action made regarding their requests for Health Coverage Assistance

● Contacted applicants for requesting more information regarding their request of Medical Assistance

● Received calls from clients

● Filed cleared clients information prior to determine eligibility

● Collected data in order to make any eligibility determination

● Evaluated information received from beneficiaries for accuracy and completeness Bank of America, Richmond, VA February 2013 – August 2014 Processor Support Services within FHA Case Management

● Reviewed Loans modification documents required for Underwriter Approval

● Closed and opened customer’s loan requests

● Ordered Customer’s Title, and Credit Report needed for Home Retention

● Interacted with Underwriter and Customer Relations Management for customer workout options

● Contributed to home owner’s approval/denial decisions SunTrust Mortgage, Richmond, VA June 2010 – December 2012 Loss Mitigation Mortgage Loan Reviewer

● Set up files and check all the required documents to process a short sale request

● Closed and opened customer’s loans modification requests

● Reviewed buyer’s offer (HUD-1) and process the financial calculations

● Ran NPV- Net Proceeds Value to decide if the offer is Good/acceptable

● Summarized hardship letters for borrowers to complete the NPVs

● Negotiated cash contribution from seller who has the ability to contribute

● Prepared Approval Letter once the Short Sale is approved by Investors and Insurance Company Wachovia Securities, Richmond, VA February 2005 – August 2009 Client Services Specialist/Analyst

● Processed weekly, monthly and quarterly accounts statements as requested by financial advisors

● Created client’s new accounts and combos accounts

● Researched and analyzed customer’s accounts information requests

● Worked on special projects as requested by manager/supervisor

● Trained Wachovia’s new Associates/employees within the Performance Reporting Group EDUCATION

B.A., Manor in Management and Finance

Strayer University, Glen Allen, VA, Jun 2010

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