Customer Service Store Manager
Resume:
Kayvon Humbert
Store Manager - Sprint
New York, NY 10016
******************@***********.***
Authorized to work in the US for any employer
Work Experience
Store Manager
Sprint - Brooklyn, NY
August 2018 to Present
Lead and inspire a sales team to provide an unparalleled customer experience
● Teach and Coach on Sales floor
● Continuously learning products and new solutions
● Encourage consistent success and career development through formal, monthly one-on-one coaching sessions
● Analyze individual and team performances against business goals and implementing business improvement strategies
● Deliver operational and merchandising excellence in a dynamic environment
● Maintain clean work environment
Store Manager
AT&T
October 2014 to June 2018
Developed and trained onboarding employees
● Performing daily role plays with staff to assure accuracy.
● Store Leading with emerging products such as WHP, Tablets and Direct TV
● Built strong customer base and referrals
● B2B sales Banks, hospitals, Local Unions, Restaurants Etc
● Performed weekly coachings and retail observations with staff regarding individual sales metrix.
● Daily inventory counts
● Maintained very clean work environment
Sales Representative
AT&T
April 2012 to October 2014
Meeting and exceeding individual as well as team sales quotas
● One of leading sales reps in accessories and mobile protection company wide
● Supporting store manager with daily organizing and tasks
● Performing call backs as well as telesales for existing customers in database
● Managing account and billing for steady clients on a daily basis
● Resolving issues, concerns and creating raving fans
● Building healthy and productive relationships with local corporate companies as well as small businesses
Store Manager
Sprint - Massapequa, NY
February 2011 to March 2012
Provide courteous customer
service in store
● Lead team of retail sales staff in achieving sales targets and managing the designated departments of the store
● Analyze and interpret trends to facilitate planning
● Use information technology to record sales figures, for data analysis and forward planning
● Update colleagues on business performance, new initiatives and other pertinent issues
● Organize special promotions, displays and events
● Maintain clean and organize working atmosphere
Assistant Manager
Sprint - Merrick, NY
November 2009 to January 2010
Understand and support store operations, policies and procedure
●Provides prompt, courteous customer service and professionally resolves customer issues.
●Conducts performance and disciplinary discussions in Store Manager's absence.
●Constantly reviews store environment and key business indicators to identify problems, concerns and opportunities for improvement in order to provide coaching and direction to the shift team to achieve sales and operational goals. Assistant Store Manager
Wireless Velocity - Garden City, NY
October 2008 to October 2009
Greeted customers in professional manner
● Provided customers with information on many benefits offer by store
● Provided Ready Now service for customers
● Supports the Store Manager in implementing company programs by working directly with the shift team to execute action plans that meet sales, operational and organizational objectives.
● Demonstrates knowledge and engages in conversation with customers to understand the customer needs and the needs of the community in which the store exists. 274 E23Rd Street Brooklyn, Ny 11226
Education
Diploma
Martin Van Buren High School
2006
Skills
• Retail Management
• Team Building
• Scheduling
• Sales
• Inventory
• Merchandising
• Payroll
• Customer Service
• Retail
• Cash Handling
• Management
• Microsoft Excel
• Operations
• Marketing
• training
Assessments
Sales: Influence & Negotiation — Proficient
October 2019
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: https://share.indeedassessments.com/ share_to_profile/46cc767699dd6ddb2c2631f07dbd80bdeed53dc074545cb7 Full Time Mobile Expert — Proficient
October 2019
Tendency to be dependable and come to work.
Full results: https://share.indeedassessments.com/ share_to_profile/5f8904ab711692728acb1ab9c3934559eed53dc074545cb7 Sales Skills: Influence & Negotiation — Highly Proficient September 2019
Measures a candidate's ability to effectively use influence and negotiation techniques to engage with and persuade customers.
Full results: https://share.indeedassessments.com/ share_to_profile/8e9741881b0a2c01037221dfde6a4043eed53dc074545cb7 Sales Skills: Influence & Negotiation — Familiar
August 2019
Using influence and negotiation techniques to engage with and persuade customers. Full results: https://share.indeedassessments.com/ share_to_profile/71882f41b291a9bfbbc3b819ee86b1daeed53dc074545cb7 Business Math — Completed
August 2019
Measures a candidate's ability to use basic math to solve problems in a business context. Full results: https://share.indeedassessments.com/ share_to_profile/4bf20f14c490bcd4927ba5f7d65c4e4deed53dc074545cb7 Personality: Customer Service Fit — Familiar
September 2019
Assesses personality traits that result in high-quality customer service. Full results: https://share.indeedassessments.com/ share_to_profile/74a86ee3e114f82f008833c887afe0a2eed53dc074545cb7 Supervisory Skills: Directing Others — Highly Proficient July 2019
Motivating others through feedback to identify improvements or corrective actions. Full results: https://share.indeedassessments.com/share_to_profile/ c9b352637e884d90487b84a4772996d0eed53dc074545cb7
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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