Customer Service Pretoria
Resume:
NATASHA M. SHIRLEY
***************@*****.***
Personal details
ID Number: 910-***-**** 089
Date of birth: 23 April 1991
Nationality: South African
Gender: Female
Languages: English and Afrikaans
License: Code 8
Notice period: One month
Residential Area: Kempton Park, 1621.
About me
A highly motivated, confident individual with exceptional multi - tasking and organisational skills. Able to exhibit confidentiality, discretion, tact, diplomacy and professionalism when dealing with directors or senior managers. Ready for the next stage in a successful career. Currently looking for a suitable position with an ambitious company.
Skills
Personal skills
●Excellent communication skills - Excellent team worker
●Excellent peoples person - Positive attitude - Great computer literacy
Computer Skills
●Microsoft MS Suite - Email and Internet - Social Media - Networking
Education
Grade 12 – Senior Certificate
PRETORIA WEST HIGH SCHOOL – 2011
●Afrikaans - English
●Mathematics Literacy
●Life Orientation
●Consumer Studies
●History
●Tourism
Experience
(Aug 2014 - Present)
Customer Service Consultant
TRANSACTIONAL CAPITAL RECOVERIES
●Handling Microsoft outlook correspondence from customers and sending out response to the customers.
●Handling of daily queries on the system.
●Scanning documents to system.
●Compiling Microsoft excel and Microsoft word reports.
●Experience on PowerPoint presentations.
●Daily telephonic correspondence with customers.
●Escalating valid customer queries to client.
●Identifying accounts that are not feasible for collections.
●Consultations with customers.
●Experience on SAP system.
●Experience on BIQ system.
●Experience on Venus system
Awards:
●Customer Service excellence (2016)
●Top performing Agent (2016)
●Top Customer service agent (2015)
(June 2014 – Aug 2014)
Cashier
RIVERSIDE MICA VANDERBIJLPARK
●Packing stock.
●Making sure everything is in place.
●Checking / correcting prices.
●Working on till points and handling all major credit and debit cards, RCS and Iemas.
●Maintained store appearance.
●Assisting customers.
Reason for leaving: this was a temporary solution until I relocated back to Kempton Park.
(Jan 2014 – May 2014)
Administration / Sales
CHATZ CONNECT VANDERBIJLPARK
●Sales of contracts and upgrades and covers.
●Cash up and banking.
●Stock order, GRV and invoicing.
●Filling all documentation.
●Keeping records of all transactions.
●Working on Microsoft office(email, word, excel, PowerPoint)
●Maintained store appearance.
●Keeping records of the entire orders that client made.
●Stock take.
●Assisting customers.
●Working on prepaid company and AMS Bulk Printing.
Reason for leaving: Shop closed down
(Apr 2012- Dec 2013)
Administrator
MBD INC ATTORNEYS
●Compiling weekly and monthly reports.
●Data capturing.
●Escalating customer queries.
●Handling incoming correspondence.
●Admin duties (filing)
●Telephonic and email communication.
●Working on excel and SAP on a daily basis.
●Awarded best performance certificate in 2013
Reason for leaving: Relocated to Vanderbijlpark
References
JOHANNA MALAN
MBD ATTORNEYS
LIEZEL DU PREEZ
CHATZ CONNECT
NOMPUMELELO MALOMBO
TRANSACTIONAL CREDIT RECOVERIES
FIKILE GABELA
TRANSACTIONAL CREDIT RECOVERIES
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