Delivery Coordinator Customer Service

Biju Mathew

**-******* *****, **** ******* Charlottetown, PE C1C 0T3

902-***-**** * ******@*****.***

Summary of Qualifications

Masters of Commerce Degree specialization in Accounting & Business.

Core Team lead for ERP SAP sales module & implementer of SAP/CRM

Extensive experience in Commercial & Supply chain, Project Management

Excellent communication & interpersonal skills & trouble shooting, dealing in SLA’s

Coordinate & Monitor day to day business operation activities by ensuring stability, profitability and also the safety of organization business and benchmarking .

Excellent client relationship management skills, from lead generation, closure to continuing care & aptitude in decision-making and problem-solving

Well versed in Business Planning & Evaluation, budgeting & forecasting,

Strong computer skills and digital competency in CRM & Marketing Automation

Proven leadership monitoring distribution network and team management skills

Proficient time management skills and organizational capacity, SPOC for PWC auditing

Passion for building lasting customer relationships and growing pipeline opportunities

Professional Experiences

Manager – Procurement & Logistics, Inventory

ADDiCAN INC. – PEI . Canada March.2021 – Present

Responsible for strategizing and negotiating with suppliers and vendors in order to acquire the most cost-effective deals and to reduce procurement expenses.

Institute policies and procedures for collecting and reporting key metrics that will reduce our overall expenses while increasing productivity. Complete Inventory Management

Finding supplier partners that strike a balance between quality and cost

Implement policies for purchasing that take into account budgets, stock requirements

Identify areas for improvement to continually drive performance & business results.

Develop key relationships with business stakeholders and strategic supply partners to improve business. Monitor Account receivables & payables details, Sales Analysis

Day to day follow up with Clearing Agent for consignment custom clearances/deliveries

Maintain Customer records & statics, processing invoices & warranty, issuing receipts

Planning and managing logistics, warehouse, transportation and customer services.

Deputy General Manager – Sales Administrator & Operations support

JC Bamford Excavators Ltd January 2005 – July 2019

Planning & Evaluation:

Strategic Demand Planning for territorial retail sales & Global exports sales

Strategic Inventory management & planning for domestic & global markets

Complete Sales and Operations support for monthly closing, brand coordination

Recommending Annual Budget & Demand Forecast in line with sales plan & targets

Monitoring Account payable & Receivables & Sales Promotions Schemes

Develop Sales Incentives mechanisms for Dealers & territory wise sales analysis

Working closely with Marketing teams on planning & execution of marketing activities

Lead continual improvement SAP - CRM project, Review/implement operational policy

Providing excellent customer service & Inspecting stock, product costing, data analysis

Warehouse management, prepare various sales and marketing reports, customer invoice

Responsible for production forecasting and product pricing, scheduling

Develop various Marketing strategies on quarterly basis with sales team

Experience in working with external auditors and internal controls, banking operations

Senior Commercial Executive - Corporate Department

IBM India Pvt Ltd, India July 2003 – January 2005

Plan and design the Business Processes & Identifying Improvement Opportunities

Instrumental in implementing “People Soft ERP” in IBM India & Team Lead

Monitors contract deliverables, ensure that all elements of the goods or services are delivered in accordance with the scope of work.

Conducts negotiations for the acquisition of goods and/or services, negotiating cost-effective solutions. Plans and prepares purchasing strategy

Review Quotations, interaction with suppliers & provide trouble shooting

Coordinate with Clear & Forwarding agents for custom clearances

Complete Vendor Management & new vendor Development

Rate Negotiations with Vendor for better price quote RFP/RFQ releasing Purchase Order.

Monitor progress of shipment delivery schedules & processing vendor payments

Professional Education : Credential Evaluation Canada WES (World Education Services) Reference Code : 2799399/obk

Masters of Commerce Accounting

Barkatullah University, India, (Accounts, Economics, Statistics, Business)

Bachelors of Commerce

Barkatullah University, India, (Accounts, Economics, Statistics,Business)

Computer Certification course ( MS Excel, MS Word, MS Power point)

Indian Institute of Computer Education . IICE, India

Project Management Certification course from eForcePEI.ca - Course Park. Canada

Certificate Code: 2C011-230AB-46B7D-7398C / 4BB45-7FB8A-0CE72-3CCC9

Food Allergen Safety course from eForcePEI.ca – Course Park. Canada

Certificate Code: 57640-F4F7D-E4F06-355A7. (Biju Mathew)

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