English Teacher Department Coordinator
Resume:
Hala Hani El Harake
Mobile : +971*********
E-mail : *************@*******.***
Postal Address : Dubai, UAE.
CAREER OBJECTIVE
To pursue an ambitious and conscious career in the field of banking & finance with opportunities for personal advancement based on professional skills is my main objective. SUMMARY OF WORK EXPERIENCE
Institution Designation Branch/ History
Emirates NBD
(06/2015 till 12/2019)
Assistant Manager
Business Support
Business Banking
Emirates NBD
(01/2014 to 05/2015)
Customer Service
Representative
Business Banking
Emirates NBD
(01/2013 to 12/2013)
Credit Administration
Department
(CRAD) Coordinator
Emerging Corporate Banking Unit
Emirates NBD
(04/2007 to 12/2012)
Department Coordinator Corporate Banking Unit
Sharjah City for Humanitarian
Services
(1999 to 2007)
Executive Secretary Al Manal Magazine
Al Mustaqbal Private School,
Sharjah – U.A.E
(1996 to 1998)
English Teacher Sharjah
Merac, Dubai – U.A.E
(1994 to 1996)
Interviewer Dubai
Romanian Airlines, Beirut –
Lebanon
(1991 to 1992)
Travel Agent Beirut – Lebanon
CAREER HIGHLIGHTS / ACHIEVEMENTS
Ability to work under pressure and achieve the desired results of the management with minimum supervision
A highly dependable, dedicated, result oriented and reliable team player.
Liaising with various departments in order to deliver an efficient service.
Being able to adapt to changes with a positive attitude.
Multi-tasking in all areas of operations
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WORK EXPERIENCE
Period Details
2015 till 2019 Emirates NBD - Business Banking Unit Assistant Manager Business Support
Working as a Unit compliance support manager of liability & asset relationship managers.
Monitoring day to day transactions of clients & 100% adherence to all AML Compliance as per bank policy.
Analyzing & investigating transactions from a money laundering perspective & defining its source of funds from any sanctioned countries
Detailed analysis & investigation on accounts marked on exit triggered by compliance and contributed in retaining such accounts after a thorough analysis
Ensuring all credit related enquiries request from clients, one off approvals were handled proactively with no complaints from customers
Implementing changes in the current process if required to obtain higher efficiency productivity & customer satisfaction levels
Holding a significant role to ensure that team audit complaint operationally
Responsible to adopt necessary compliance monitoring process to identify compliance risks
Review business activities for adherence to applicable laws, regulations & compliance policies in order to raise or escalate any compliance risk to unit.
Identifying gaps in existing systems & reports to concerned team
Investigating loss making transactions & taking corrective measures including approvals for reversals
Preparing complete customers' portfolios such as KYC, CDD, ECDD & Customer visit reports in order to maintain accounts within bank policy.
Tracking Requests and approvals through CRM System
Preparing Daily & Weekly OD reports to Management
Preparing Clearing report and ensuring that the cut-off time on Central Bank Cheque Clearing is adhered.
Checker & Maker for all trackers
Archiving documents through CRM (bank system)
Following customers complaints on daily basis on CRM to avoid escalations 2014 to 2015 Emirates NBD - Business Banking Unit
Customer Service Representative
Worked as a customer service representative for liability & asset center with 10 relationship managers
Preparing Daily Exception Reports
Submission and follow up Corporate Relationship requests to Credit Admin through Tracksoft System
Tracking Operations Requests through system
Preparing Fixed Deposit movements report on daily basis
Preparing clearing reports, 3 times daily, liaising with corporate unit and Clearing unit and ensuring that the cut-off time on Central Bank Cheque Clearing is adhered.
Checker & Maker for all trackers
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Processing TTs & account maintenance through tracksoft system
Booking Forex Deals through Treasury Department after getting approval on the rates
Accepting, checking and forwarding Telegraphic Transfer requests to Remittance Department for processing
Dealing with walking customers and receiving calls 2012 to 2013 Emirates NBD - Emerging Corporate Banking Unit CRAD Coordinator
Preparing Daily Exception & AML Reports
Preparing OD reports on weekly basis
Submission and follow up Corporate Relationship requests to Credit Admin through Tracksoft System
Tracking customers' requests and approvals with GCD
Preparing clearing reports, 3 times daily, liaising with corporate unit and Clearing unit and ensuring that the cut-off time on Central Bank Cheque Clearing is adhered.
2007 to 2012 Emirates NBD - Corporate Banking Unit Department Coordinator
Organizing daily client meetings for senior management
Preparing clearing reports, 3 times daily, liaising with corporate unit and Clearing unit and ensuring that the cut-off time on Central Bank Cheque Clearing is adhered.
Preparing Daily Deposit Movement Report
Preparing routine management reports such as Performance Planning, Visit Reports, Facility Movement Report, Attendance Report, Training Schedules
Liaising with various departments in the Bank on matters concerning Branch Development, Balance Confirmations, Client Letters / Documents, Staff Welfare and Maintenance of Stationery etc.
Hands on experience of various applications such as Finacle, P2P, Tracksoft, AS400 etc.
Typing and preparing monthly Arabic & English letters for customers.
Preparing monthly statements for VIP customers
1998 to 2007
Sharjah City for Humanitarian Services - Al Manal Magazine Executive Secretary
Media Department, Editing & Administrative works
Translating articles
Interviewing candidates
Recording monthly subscriptions and distributing magazine for all subscribers in the U.A.E & other Arab countries
Responsible for various activities engaging disabled students in Sharjah City for Humanitarian Services
Preparing letters for government and official sectors in Sharjah & Dubai
Team member of meeting panel of Al Manal Magazine “Moltaka Al Manal” and “Al Amal Camp” for 6 years.
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1996 to 1998
Al Mustaqbal Private School, Sharjah – U.A.E
English Teacher
English Teacher for Grade 2 & 4 students
1994 to 1996 Merac, Dubai – U.A.E
Interviewer
Research & Marketing for Commercial products newly distributed in the U.A.E. market
Interviewing candidates
Meeting with Dealers
Translating application forms
1991 to 1992 Romanian Airlines, Beirut – Lebanon
Travel Agent
Ticketing and Reservation
Reserving, Issuing and typing TKTs on Romanian Airlines board ACADEMIC QUALIFICATIONS
Period Institution / Qualification
1997-1998 Nadia's Institute, Sharjah U.A.E - Windows 95, MS Word, Excel 1990-1992 Italian Institute, Beirut Lebanon - Italian Language Diploma 1990-1992 American University of Beirut - Translation 1 & 2 (English & Arabic) 1989-1990 Lebanese Baccalaureates (Literature)
LANGUAGES
Arabic (written and spoken)
English (written and spoken)
French (written and spoken)
Italian (spoken – basic)
TRAINING & DEVELOPMENT
Induction Program for Associate
Language for Executive Secretaries
Corporate for Credit Analyst
Finacle: Corporate for Credit Analyst
Metro file Archiving training
P2P Oracle System
Banking Products & Operations
Corporate Operation
Credit Admin Level 1 & 2
Trade Finance
English for Bankers Level 2
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AML 1, 2 & 3
Compliance & KYC 1, 2 & 3
Fraud Transactions
Customer Service 1, 2 & 3
PERSONAL DETAILS
Date of birth : 19
th
February 1970
Nationality : Lebanese
Sex : Female
Civil Status : Married
I hereby confirm that the above particulars furnished by me are true and correct to the best of knowledge. Hala Hani El Harake
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