Customer Service Chase Bank
Resume:
Yanike Lundy-Harrell
SMYRNA GA 30080
229-***-**** ***************@*****.***
OBJECTIVE
I am a self-motivated professional with extensive background experience in office administration and customer service. I am detailed oriented and able to multi-task effectively in a fast paced environment. I have over 20 years of call center experience. I have 5years experience working in the automobile corporate industry.
EXPERIENCE
Hyundai Capital America, Work from home
Answered inbound calls customer regarding lease and retail accounts financed by Hyundai/Kia Motors Finance.
Provided first call resolution to all customers.
Assisted dealers and Auctions with releasing titles
Processed out of state transfers within all 50 states
Processed Power of Attorneys, Lien Releases, Letter of Permission, & Title Applications
Review titles for discrepancies, and make follow up call to dealers for correction
Customer Service Specialist
Consistently exceeded monthly quality monitoring expectations.
Provided first call resolution to all customers.
Excelled month over month in the customer auto-pay enrollment campaign.
Consistently met monthly Average Handle Time expectations.
Provided 1st level technical support for customer website concerns.
Assisted with processing payments, customer refunds, fee assessment, title inquiries and customer account updates.
JPMorgan Chase Bank, Kennesaw, GA 07/2006 - 05/2010
Customer Service Advisor
Answered inbound calls from new and existing credit card customers.
Answered an average of 175 calls per work day.
Acknowledged, evaluated, and appropriately assisted customers with their credit card concerns.
Guided customer related activities for one call resolution.
Escalated unresolved concerns to supervisors.
Diversified Lending, Atlanta, Georgia 12/2005-10/2007
Mortgage Loan Officer
Excelled mortgage loan operational standards by contributing mortgage loan information to strategic plans and reviews.
Implemented production, productivity and quality along with customer service standards.
Identified mortgage loan system improvements.
Approved mortgage loans by examining applications and supporting documents.
Estimated credit worthiness by calculating repayment risk.
Developed relationships within the community, specifically with the real estate community to attract new mortgage loan applications.
Complied with bank’s policy by securing mortgage loan information confidential.
Imecci’s Fashions, Albany, Ga 03/2004-12/2005
Manager, Owner
Responsible for leading a team of Sales Representatives, established store policies and productivity.
Resolved customer complaints and maintained a positive image to customers.
Consistently met departmental goals and objectives.
Heritage Bank of South, Albany, GA 04/2001-08/2004
Senior Teller
Provided superior and quality customer service.
Provided customers efficient and accurate transaction processing.
Sold Bank’s products and services.
Promoted and maintained positive relations with all contracts, customers and potential customers. Complied with all department and company policies and procedures.
Operated a teller’s window to serve the customers by accepting savings deposit and withdrawals. Verified customer signature for accuracy. Balance cash drawers daily.
EDUCATION
Merle Mander, Real-Estate Agent-licensed
TECHNICAL KNOWLEDGE
CRM, Day Break,
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