Committee Member Customer Service
Resume:
Glenn Dickey, CDM, CFPP *********@*******.***
Coatesville PA, 19320
Objective
To grow and utilize my many years of Healthcare Food Service Management experience to improve outcomes, exceed goals, maintain quality operations, and exceed patient/customer/client expectations at a larger healthcare facility or multiple healthcare facilities as a Food Service Director.
Professional Experience
Thorndale Inn
2020-Present General Manager
250 seat White Tablecloth Restaurant and Lounge
Annual sales of $2.6 Million
Implemented new menu for the restaurant and catering customers
Implemented customer service initiatives
Implemented purchasing, production, and inventory controls
Implemented staff training, hiring formats, and staff recognition
Implemented pos, payroll, billing, and accounting practices
Crozer Medical Health System
2014- 2020 System General Manager
Oversees four acute healthcare facilities
Managed volume of $7 million 120 FTE’s
Directed system wide processes and service
Implemented company standards and fiscal Controls
Established Ideal client relations and expectations
Thorndale Inn
2012-2014 General Manager
250 seat White Tablecloth Restaurant and Lounge
Annual sales of $2.6 Million
Implemented new menu for the restaurant and catering customers
Implemented customer service initiatives
Implemented purchasing, production, and inventory controls
Implemented staff training, hiring formats, and staff recognition
Implemented pos, payroll, billing, and accounting practices
Fitz Vogt and associates
2007-2012 Director of Dining Services
450 Bed Resident Community
Managed department of 57 FTE’s
Managed volume of $3.1 Million
Implemented and monitored resident and patient feeding program
Implemented production and financial controls
Acquired $3 million in capital renovation funding to include 2 new retail venues
Implemented department safety committee and safety audits
Bellingham Retirement Community – (Sodexo)
2005-2007 General Manager
350 Bed Resident Community
Managed department of 24 FTE’s
Managed volume of $1.8 Million
Implemented 5 Star dining program
Implemented production, Inventory, and financial systems
Implemented human resource standards and employee initiatives
Facility safety and human Resource committee member
Implemented Safety audits and HACCP programs
Phoenixville Hospital (University of Pennsylvania Health System)
1987-2005 Director of Nutrition Services
221 bed Acute Care Facility
Managed department of 33 FTE’s
Managed volume of $1.9 Million
Implemented diet office system to include restaurant style menu
Implemented department orientation, training, and In-service programs
Press Ganey scores in the high 95 percentile 15 years in a row
Implemented productivity systems to include blast chill, cook chill, inventory, and recipes
Nutrition Management Service Company
1980-1987 Director of Nutrition services
Main Line Rehabilitation Center 170 long term care/rehabilitation center
Germantown Manor 170 skilled nursing home
Northwestern Institute 160 bed psychiatric hospital
Mirmont Institute 100 psychiatric hospital
Graduate Hospital 240 acute care hospital
Apple’s Café 150 seat restaurant and banquet facility
Ramada Inns
Assistant Food and Beverage Manager
500-unit four-star hotel and conference center
Directed all restaurant activities
Directed all catering activities
Completed 3 year apprenticeship
Education
Immaculata University
BS Food and Nutrition 1981-1985
Accomplishments
Manager of the year 1997, 2000, 2005
Department best in service 1996, 1997, 1999, 2000
Department excellence in service 2005
References
Furnished upon request
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