Glenn Dickey, CDM, CFPP adqid3@r.postjobfree.com

**** ********* *****

Coatesville PA, 19320

Objective

To grow and utilize my many years of Healthcare Food Service Management experience to improve outcomes, exceed goals, maintain quality operations, and exceed patient/customer/client expectations at a larger healthcare facility or multiple healthcare facilities as a Food Service Director.

Professional Experience

Thorndale Inn

2020-Present General Manager

250 seat White Tablecloth Restaurant and Lounge

Annual sales of $2.6 Million

Implemented new menu for the restaurant and catering customers

Implemented customer service initiatives

Implemented purchasing, production, and inventory controls

Implemented staff training, hiring formats, and staff recognition

Implemented pos, payroll, billing, and accounting practices

Crozer Medical Health System

2014- 2020 System General Manager

Oversees four acute healthcare facilities

Managed volume of $7 million 120 FTE’s

Directed system wide processes and service

Implemented company standards and fiscal Controls

Established Ideal client relations and expectations

Thorndale Inn

2012-2014 General Manager

250 seat White Tablecloth Restaurant and Lounge

Annual sales of $2.6 Million

Implemented new menu for the restaurant and catering customers

Implemented customer service initiatives

Implemented purchasing, production, and inventory controls

Implemented staff training, hiring formats, and staff recognition

Implemented pos, payroll, billing, and accounting practices

Fitz Vogt and associates

2007-2012 Director of Dining Services

450 Bed Resident Community

Managed department of 57 FTE’s

Managed volume of $3.1 Million

Implemented and monitored resident and patient feeding program

Implemented production and financial controls

Acquired $3 million in capital renovation funding to include 2 new retail venues

Implemented department safety committee and safety audits

Bellingham Retirement Community – (Sodexo)

2005-2007 General Manager

350 Bed Resident Community

Managed department of 24 FTE’s

Managed volume of $1.8 Million

Implemented 5 Star dining program

Implemented production, Inventory, and financial systems

Implemented human resource standards and employee initiatives

Facility safety and human Resource committee member

Implemented Safety audits and HACCP programs

Phoenixville Hospital (University of Pennsylvania Health System)

1987-2005 Director of Nutrition Services

221 bed Acute Care Facility

Managed department of 33 FTE’s

Managed volume of $1.9 Million

Implemented diet office system to include restaurant style menu

Implemented department orientation, training, and In-service programs

Press Ganey scores in the high 95 percentile 15 years in a row

Implemented productivity systems to include blast chill, cook chill, inventory, and recipes

Nutrition Management Service Company

1980-1987 Director of Nutrition services

Main Line Rehabilitation Center 170 long term care/rehabilitation center

Germantown Manor 170 skilled nursing home

Northwestern Institute 160 bed psychiatric hospital

Mirmont Institute 100 psychiatric hospital

Graduate Hospital 240 acute care hospital

Apple’s Café 150 seat restaurant and banquet facility

Ramada Inns

Assistant Food and Beverage Manager

500-unit four-star hotel and conference center

Directed all restaurant activities

Directed all catering activities

Completed 3 year apprenticeship

Education

Immaculata University

BS Food and Nutrition 1981-1985

Accomplishments

Manager of the year 1997, 2000, 2005

Department best in service 1996, 1997, 1999, 2000

Department excellence in service 2005

References

Furnished upon request

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