Admissions Officer Customer Service

Patrice Cullom Wallace

*** ********* ***, *******, ** 39232 l C: 208-***-**** I *******.*******@****.*** SUMMARY

Results -driven account executive offering a unique combination of professional and effective interpersonal skills seeking a position allowing me to continue utilizing my self-starting, leadership and relationship building talents.

EXPERIENCE

Customer Service Representative

HUB Insurance – Gulfport, MS – March 2021-October 2021

• Issue auto ID cards, binders, certificates & evidence of property

• Order Loss runs and input information

• Order MVR’s and E Mods

• Process change requests and cancellations – suspense and follow up, check & scan upon receipt

• Audits – including checking rates and invoicing

• Support account managers and account executives- provide updates once policy is bound

• Process new business and renewals

• Set up/update billing information

• Scan and input all correspondence into paperless file

• Prepare policies to be delivered

• Post payments and process daily deposits

Office Manager

State Farm-Long Beach, MS – May 2019 - March 2021

• Establish customer relationships and follow up with customers, as needed.

• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverage, policy changes, transfers, claim submissions, and billing clarification.

• Use a customer-focused, needs-based review process to educate customers about insurance options.

• Maintain a strong work ethic with a total commitment to success each and every day. Personal Lines Assistant – Insurance Processor

Lemon Mohler Insurance - Ocean Springs, MS –Aug 2018- May 2019

• Directed all incoming calls for 3 offices on the Gulf Coast / first point of contact in the Ocean Springs office.

• Completed reports – reviewed changes and updates on policies, emailed policyholders updated policies and changes.

• Processed payments and completed daily deposit transactions.

• Processed all in-coming mail & maintained electronic files.

• Insurance Processor for renewals and provided information to lienholders. Resource Coordinator - Logistics

DICKINSON FROZEN FOODS - Eagle, ID - June 2017- July 2018

• Enter, track, schedule FTL/ LTL orders.

• Communicate with internal dept. groups: production, scheduling, credit, dispatchers, carriers to ensure orders ship accurately and timely; coordinate multiple locations.

• Prepare custom docs and issue freight PO's for shipments: manage orders from order entry, transportation, deliveries: obtain freight quotes-multiple carriers to obtain best, competitive cost for our customers.

• Provide BOL's, COA's, SPECS, NDA's and other documentation as needed.

• Maintain electronic files and backup documentation. Sales / Design Consultant

Pottery Barn – Boise, ID - Sept 2016 – June 2017

• Support management team in achieving goals by providing World-Class service. Serve as a role model for building relationships with guests.

Admissions Officer

PIONEER PACIFIC COLLEGE - Wilsonville, OR - Jul 2015 - Feb 2016

• Conduct interviews with prospective students evaluating their needs, interests and qualifications while providing information and transparency to help them make an informed decision about the programs offered.

• Consistently achieve goals and objectives including, but not limited to phone calls, interviews, applications, and compliance.

• Partner with outside departments to ensure the delivery of a high level of service to every student. Front Desk Office Coordinator

DEFINITION DENTAL - Beaverton, OR - 2013 - 2015

• Responsible for scheduling patients, answering multiple phone lines, intake of new patients.

• Treatment plan preparation and presentation

• Collect payments and verify insurance benefits

• Create financial plans & payment agreements

• Post payments, submit insurance claims to billing, prepare bank deposits and prepare weekly, monthly and quarterly statements

Sales – Independent Contractor

K&K INTERIORS - Sandusky, OH - 2009 - 2012

• Worked with wholesale clients to sell upscale home decor products including furniture, floral arrangements, and gifts.

• Traveled to various markets in Atlanta, Chicago, Dallas, Los Angeles, and Las Vegas to work with prospective clients for the company.

Customer Service Agent

MONTANA DAKOTA UTILITIES - Meridian, ID - 2010 - 2011

• Managed all incoming calls including answering questions concerning billing, starting new services, canceling or transferring services dealing with emergency situations.

• Worked with dual screens, multi-tasked between programs and software.

• Averaged five hundred calls per week.

Owner/Manager

REAL DEALS ON HOME DECOR - Hillsboro, OR - 2006 - 2008

• Purchased home decor products- gifts, furniture, and accessories

• Managed merchandise, assembled displays, unpacked freight, and coordinated deliveries

• Scheduled special events and promotions.

• Collected and maintained data

Customer Service – Account Manager

NIKE INC - Beaverton, OR - 1990-1998

• Managed multi-million dollar accounts for Nike's top retail customers, including Disney World and the PGA Tour

• Established, developed, and maintained strong working relationships with both internal and external Nike partners

• Collected and analyzed business requirements concerning all aspects of processing and tracking orders. Created documentation to support the need for improvements in businesses processes EDUCATION

Bachelor of Science – Paralegal / Psychology

Mississippi College - Clinton, MS

QUALIFICATIONS

Proficient in Outlook, Microsoft Word, Excel, Access, Sales Force, ABS, ECRM, CP/M, PCDOS, SAP, NAV, AMS360, worked with Multiple Data Bases, 10 key, Copiers, Scanners, Fax, 55+ WPM. LICENSE

P & C Licensed in MS – License # 10587070 NPN: 19012675 Notary Public Commissioned in MS

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