SHEKHARCHANDRA.B

Flat#***,HiltopResidency,SurakshaHils,Chandanagar,Hyderabad–500050

Phone:+919*********/8187852764email:adqibn@r.postjobfree.com PROFESSIONALSUMMARY

Results-orientedITSupportEngineerwithsuperiorproblem-solvingandcriticalthinkingskils,as welasmeticulousattentiontodetailandmethodicalnature.Skiledintacklingproblemsin uniquewaystodevelopinnovativesolutions.ExperiencedITSupportEngineer.Familiarwith usersupportandrootcauseanalysis.AdvancedknowledgeofWindows,MACandLinux operations.Pursuingnewprofessionalchalengeswithagrowth-orientedcompany. 04yearsofexperienceasaLinuxSystemAdministratorandAmazonWebServicescloudadmin. WorkedonmultipleInfrastructuresduringvariousphasesofITinfrastructuresuchas Implementationandperformancemonitoringandtroubleshooting. 05yearsofexperienceintheapplicationofMACsolutionstosolvingbusinessrequirements. FamiliaritywithMacOSXSnowLeopardandXserveserverplatform.Abilitytodevelopand maintainMACsupportservice.

SKILLS

ConfigurationManagement.

LinuxCentos,RHEL,Ubuntu,WindowsandMAC.

Oralandwrittencommunication.

Teamleadership.

Customerservice.

SystemupgradeandProblemResolution.

Excelentproblem-solvingAbilities.

Remoteaccesstechnology.

Emailmanagementsoftware.

Networkmaintenance.

MicrosoftOfficeexpert.

VendorInteraction.

VMwareVirtualizationActiveDirectory.

NetworkAdministratorManageITInfrastructure.

WORKHISTORY

PrincipleEngineer Dec-2020tilDate

HughesSystequePvtLtd.

WorkingonSateliteGateways.

UpdatingSoftwareprofilesonTerminals/Gateways.

UpdatingSoftwareprofilesforInternet/Data/ManagementonTerminals/Gateways.

WorkingonShelScripting.

MonitoringAlarmsforNMS,E65andXCIsystem.

PreparingReportsonNAD,XCI,Dartsystems.

WorkingwithClientondifferentchangesonSateliteGWsandTerminals.

WorkingindependentlyonanychangesonTerminals/Gateways.

WorkingonAlarmsonaltheGatewaysandtryingtoresolveissueswhichoccursonour network.

DesktopEngineer Apr-2019tilSep-2019

SycompTechnologiesPvt.Ltd.

• WorkingasacontingentworkerwithFacebook.

• ProvidingsupporttoglobalyFacebookusers.

• WorkingonSophosforwhitelistingURLs.

• WorkingonDesktop-as-a-Service(DaaS).

• WorkingonAWSVirtualDesktopInterface(VDI).ManagingHardwareInventory,OS VersionsandPatches.

• Creating/Managingusers’workspaceonAWS.

TeamLead–Desktop Nov-2014toMay-2018

HighradiusTechnologiesPvt.Ltd.

ProvidingsupportonLinuxSystemAdministratorsuchasImplementationand performancemonitoringandtroubleshootingofnewprojectrol-out.

Instalation,Updating,Migration,Security,Backup,DisasterRecovery,Performance MonitoringonUNIXSystems.

RemoteloginbyusingtheSSH.

KnowledgeoneditingfilesbyusingVimEditorandtouchandcatcommands.

PackagemanagementinstalationwithRPM&YUMmanagementinRedhatLinux.

GoodknowledgeonLinuxserversHTTP,FTP,NFS,SambaServersandDNSservers.

ConfiguringApache&MySQLservers.

GoodunderstandingofVMwaretechnologies.

Instalation,ConfigurationandMaintenanceofVMwareESX5.1,5.5andVirtual machines.

ImportingandexportingVirtualMachines.

• ProvidesupportforDesktop/Laptop/MACcomputeroperatingsystems,GoogleApps andHardware/peripheralsworkwithindividualsacrossthecompany.

• ProvidingsupportonVirtualDesktopInterface.CreatingandmanagingVDI.

• Proactivelyresolveuser’sproblemswithaboutequipmentandservices.

• Deliverjust-in-timesupportbothattheHelpdeskIndiaandacrossUSusersandrespond totechnicalemergenciesinordertominimizedatalossmeetdeadlinesandsupport needsofusers

• Respondedtorequestsfortechnicalassistanceinpersonviaphoneandremotelyforthe folowingtechnologies:Windows,andLinuxbasedendpoints(Laptops,Desktops, ServerandNetworking)andMicrosoftOfficewithaspecificfocusonleadingtheteam ofDesktopSupport

• Continualyupdatedpersonalknowledgeofcomputinghardwareoperatingsystemsand software.

• Maintainedconfidentialityanddiscretionwhenworkingwithpasswordorsensitive materials.

SeniorDesktop/NetworkSupportEngineer Aug-2014toNov-2014 LeafletTechnologiesPvt.Ltd.

• HandlingofalHardwarerelatedIssuesofDesktops/Laptops/MAClikeInstalingand troubleshootingofHardwareComponents&Accessories.

• Instaling oftheFolowingoperatingSystemsWin98,Win2000,WinXp,Win2003, Win2012R2,VMware,andActiveDirectory.

• InstalationofMSOfficealversions2000,Officexp,Office2003,office2007office 2010.

• InstalationofAntiviruslikeSymantec/Norton,McAfee,AVG,&Kaspersky&updatingthe Antivirus.

• InternetConfigurationsuchasDialupConnection,broadband

• TroubleshootingofWindowsOperatingSystems

• Configuring ofOutlookExpress,MS Outlook,such as Pop3,MS Exchange & TroubleshootingofOutlook.

• InstalingActiveDirectoryCreatingUsers.

Desktop/NetworkSupportEngineer June-2009toAug-2014 BrightleafIndiaPvt.Ltd.

• Provideddesk-sidesupportforlaptop/desktopamdMACcomputers.Instaled Windowsoperatingsystems.

• Achieved100%successrateinimplementingtechnologyappropriateforal businessmeetingsandconventionsscheduled.

• Increasedmeetingandconventionsetupandimplementationtimes20%

• Providedreal-timenetworkandbandwidthstatisticstousersandupper management.

• Instaled,upgraded,supportedandtroubleshotWindowsOperatingSystemsand MicrosoftOfficesuite,andotherapplicationsasassigned

• Performedgeneralpreventativemaintenancetasksoncomputers,laptops, printersandanyotherauthorizedequipment

• Performedremedialrepairsoncomputers,laptops,printersandanyother authorizedperipheralequipment

• Instalandmodifiedinformationtechnologycomponents(e.g.,network components,peripheralsaswelsoftwarepackages.),aswelasdeploymentand completeuserconfigurationofnewanduserPCworkstationprofilesutilizing window7OS.

• Trainedendusersontheutilizationofnewlydeployedsoftwarepackagesand new

technologiessystemusageoperation.

LeadDesktopSupportEngineer Mar-2005toJune-2009

MorningstarIndiaPvt.Ltd.

• ProvideL1,L2support,Remotesupport(India/US/UK)coordinationwithuserand JuniorEngineer.

• ProvideSoftware,HardwareandNetworkSupport,aswelasOperatingSystem. TroubleshootingvirusrelatedproblemandinstalingAntivirus.

• Instalingandtroubleshootingoperatingsystem (Win98,WinXP,Win2000,Win 2003andWinVista,MACOSActivedirectory.)

• ProvideSupportinResolvingNetworksProblem andtroubleshootingofLAN Connectivity issues.InternetaccessfortheLAN through Proxy setting. ConfiguringMicrosoftoutlookforuserandtroubleshootingMailProblem.

• Performingtroubleshootingonassignedticketandresolvetheproblem within SLA.

• InstalationConfigurationofNetwork/localPrinterdevicesondesktops.

• ActiveDirectoryandGroupPolicyadministration,hardwareconfiguration.User SupportforVPN,MSOffice,applications.

• Resolved hardware and software problems and provided network troubleshooting,technicalsupportandtraining to end-users,as wel as administerednetworksecurity

• Instaled,Deployed,ConfiguredWindowsServer2003

• Maintainedqueueofanaverageof15-20ticketsperday,resolvedtier1-2 supportissues

• EnsuredswiftticketresolutionandescalatedissuestoTier3technicianas necessary

• AnalyzedanddiagnosedDNS/DHCP/VPNandothernetworkingissues

• ProvidedtechnicalsupportconfiguringandtroubleshootingCiscorouters;Cisco switchesandMicrosoftWindowsNTandNTWorkstationServers.Implemented softwareandhardwareupgradesonrouters,switchesandservers.

• Investigated,resolvedanddocumentedtechnicalissuesaffectingtheWAN/LAN networks.Created and implemented backup and restores policies and procedures.

• Providedtechnicalsupportbytelephoneandemail.

• ServedasteamleaderfortheinternalITProjects.

• Assistedinthetroubleshootingoflocalareanetworkconnectivityissues.Provide technicalsupportinterfacingwithITstaff/userstoresolvecustomerneedsand support.Providepreventivemaintenanceonsystemsasandwhenrequired.

• UpdatedRemedyHelpdeskticketsrespondedtophone,e-mailandinperson requestsforsupport,createdGhostimagesextractedondesktopsandlaptops, savedHarmonicthousandsofdolarsbygettingreplacedwarrantedproducts fromthevendors.

Education

• BAfromSriKrishnaDevarayaUniversity

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