Jevonna Mason
**************@*****.***
Summary
•Self-directed and highly motivated
•Excellent organizational skills
•Excellent Customer Service skills
•Ability to manage multiple priorities with minimal supervision
•Excellent interpersonal and team work skills
•Ability to leverage resources effectively
•Superior written and verbal Communication Skills
•Knowledgeable of the health insurance industry. Including coverage, benefits, charge entry, billing, customer service, collections, CPT and ICD9 codes
•Computer Knowledge: Microsoft Office, Excel, and PowerPoint
•Medical Office Programs: Allscritpts/EHR, Centricity, Kinetra and Medic systems
Education
May 2005 Daymar College - Diploma in Medical Office
Professional Experience
November 2020 – Current Custodian, Bullitt County School Board
Perform cleaning duties such as cleaning floors, restrooms, hallways, etc
Emptying trash, sweeping, and cleaning surfaces
Perform cleaning duties adhering to approved department cleaning procedures
Assist in cleaning classrooms
Keep buildings in clean and orderly condition
Sweep, and clean restrooms
Mopping, dusting, washing floors, vacuuming, cleaning windows
Empty and clean all trash receptacles
Mopping, scrubbing floors, vacuuming and spot cleaning carpets
Removing trash and sanitizing trash containers
January 2016 – January 2017 Patient Care Coordinator, AcariaHealth
Work with Operational Departments to research and resolve member issues related to Specialty and Over the Counter medications
Schedule shipments for Specialty Over the Counter medications with Members and Physicians
Update any information on the patient account at the time in reference to their prescription
Complete appropriate steps to ensure the patient's account is up to date
Maintain professional and technical knowledge by reviewing professional publications and completing on-going training
October 2011 – June 2015 Front Office Receptionist, U of L Physicians Pediatrics
•Provide exceptional customer service to internal and external customers
•Checking patients in/out
•Schedule appointments
•Answer phones
•Maintain patient medical records
December 2003 – August 2009 Front Office Assistant, Family Allergy and Asthma
•Provided exceptional customer service to internal and external customers
•Checked patients in/out
•Scheduled appointments
•Answered phones
•Maintained patients medical records
•Faxed referral request for the doctors
•Liaison for our office in contacting the insurance companies for clarification
•Utilized Kinetra and Medic systems for coding
•I assisted front office staff as needed with billing and customer service
August 1997 – November 2003 Referral Coordinator, Cypress Medical
•Faxed referral request for the doctor’s
•Liaison for our office in contacting the insurance companies for clarification
•Utilized Kinetra and Medic systems for coding
•Assisted front office staff as needed with billing and customer service
References Available Upon Request