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MOBILE BANKING,
ONLINE BANKING,
AND BILL PAY
TERMS AND CONDITIONS
navyfederal.org
navyfederal.org 1-888-***-****
Federally insured by NCUA.
© 2021 Navy Federal NFCU 652A (4-21)
A. ESIGN Member Consent to Use Electronic Signatures and Documents
THIS DISCLOSURE CONTAINS IMPORTANT INFORMATION THAT YOU ARE ENTITLED TO RECEIVE BEFORE YOU CONSENT TO RECEIVE ELECTRONIC DISCLOSURES AND TO TRANSACT BUSINESS WITH US ELECTRONICALLY VIA MOBILE OR ONLINE BANKING.
PLEASE SCROLL TO READ THIS DISCLOSURE CAREFULLY. PRINT, EMAIL, OR SAVE A COPY FOR YOUR RECORDS.
Certain laws require us to provide application disclosures, periodic account statements, and account notices to you, and you have the right to receive these on paper. According to the Electronic Signatures in Global and National Commerce Act
(ESIGN), Navy Federal may provide this information to you electronically if we first present this ESIGN Member Consent to Use Electronic Signatures and Documents disclosure (“ESIGN Disclosure”) and obtain your consent to receive electronic disclosures and to conduct transactions electronically. 1. Agreement to Receive Communications in Electronic Form By agreeing to this ESIGN Disclosure, you are consenting to receive the following documents and notices electronically: the Mobile Banking, Online Banking, and Bill Pay Disclosure (“Mobile and Online Banking Disclosure”); any change in terms notices related to the Mobile and Online Banking Disclosure; and any notices related to any activities or transactions you conduct through Mobile and Online Banking. Your consent remains in effect until you give us notice that you are withdrawing it. 2. Form of Electronic Communications
All documents that we provide to you in electronic form will be provided either (1) via email, or (2) by access to a website or mobile application.1 3. Withdrawal of Consent
If you decide that you do not want to continue receiving any future change in terms notices or notices related to any activities or transactions you conduct through Mobile or Online Banking electronically, or Bill Pay transaction-related notices, you can withdraw your consent. You may do this for Mobile and Online Banking by calling Navy Federal at 1-888-***-**** or by visiting a Navy Federal branch. You may do this for Bill Pay by calling 1-888-***-****. Any withdrawal of consent to receive disclosures and notices electronically will be effective only after we have a reasonable amount of time to process the withdrawal.
Please note that withdrawing your consent to receive any change in terms notices or notices related to any activities or transactions you conduct through Mobile or Online Banking electronically, including Bill Pay, will result in termination of your Mobile and Online Banking Services, including the ability to initiate funds transfers using Mobile or Online Banking.
4. Updating Your Records
You agree to provide us with a true, accurate, and complete email address and other contact information related to the Mobile and Online Banking Disclosure and your Navy Federal accounts, and to update promptly any changes to that information. You can update your information through our mobile or online service or by contacting us at 1-888-***-****. You may also write to us at Navy Federal Credit Union (EFT), P.O. Box 3001, Merrifield, VA 22119-3001.
5. Hardware and Software Requirements
We do not endorse a specific operating system or particular web browser. To receive all documents and notices electronically related to Mobile and Online Banking, you must have one or more of the following:
• a valid email address;
• a current version (defined below) of a web browser;
• a current version of our Navy Federal application (via the App Store® or Google PlayTM);
• a connection to the internet;
• a current version of a program that reads and displays PDF documents, such as Adobe Acrobat Reader®, for viewing and retaining certain disclosures;
• a printer, if you wish to print your disclosures and retain your records in paper;
• the capacity to store information; and
• an internet access device, such as a smartphone, tablet, computer desktop, or laptop, with an operating system (Windows®, MacOS®, iOS, or AndroidTM) capable of supporting the above.
By “current version”, we mean a version of the software that is supported. We reserve the right to discontinue support of a current version of software for security or stability purposes. The following link includes more information on the operating systems and web browsers we currently support and related system requirements: Software and Hardware Requirements. We may not support some older operating systems or web browsers, so if you are using an outdated version, you may need to update it in order to get access to Mobile and Online Banking. You should check the Software and Hardware Requirements page occasionally for updates on supported software. The Software and Hardware Requirements are available on the Browser Support page of navyfederal.org.
From time to time, we may offer services or features that require your web browser to be configured in a particular way, such as permitting the use of JavaScript or cookies. If we detect that your web browser is not properly configured, we will provide you with a notice and advice on how to update your configuration.
Message and data rates may apply. Visit navyfederal.org for more information. App Store® and MacOS are trademarks of Apple, Inc., registered in the U.S. and other countries. Windows® is a registered trademark of Microsoft Corporation in the United States and/or other countries. Google PlayTM is a trademark of Google LLC. Adobe Acrobat Reader® is a registered trademark of Adobe Systems Incorporated in the United States and/or other countries. iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license. This section provides information related to the general use of electronic signatures, documents, and notices in connection with our Mobile and Online Banking Services, and the required disclosures associated with these services. This section also covers the requirements related to the hardware and software you will need to communicate with us via your mobile device or online.
TABLE OF CONTENTS
A. ESIGN Member Consent to Use Electronic Signatures and Documents
B. General Mobile Banking, Online Banking, and Bill Pay Terms and Conditions
C. Mobile Banking Terms and Conditions
D. Bill Pay Terms and Conditions
1 2
3
6. Access to Your Disclosures and Requesting Paper Copies The Mobile and Online Banking Disclosure will remain available for viewing and printing within Online Banking, within the Bill Pay Service housed within Online Banking, and on the Navy Federal app. All other disclosures, change in terms notices, and notices related to any activity or transactions you conduct using Mobile or Online Banking will remain available for viewing in the eMessage system within Bill Pay, or within the Navy Federal Online Banking eMessage system, as applicable, for ninety
(90) days, unless you choose to delete the message. Even if you consent to receive documents electronically, you can always obtain a paper copy by requesting one or by printing the electronic document. We may charge you a reasonable fee for delivery of paper copies already provided electronically.
7. Communications “in Writing”
All documents in either electronic or paper format from us to you will be considered
“in writing.” Please print or download for your records a copy of the Mobile and Online Banking Disclosure and any other document that is important to you. 8. Termination/Changes
We may discontinue the provision of electronic documents or terminate or change the terms and conditions under which we provide electronic documents. We will provide you with notice of any such termination or change if required by law. By providing your consent, you are confirming that you have the hardware and software described above, that you are able to receive and review electronic documents, and that you have an active email account. You are also confirming that you are authorized to, and do, consent on behalf of all the other account owners, authorized signers, authorized representatives, and delegates identified in respect of your Navy Federal products and services. B. General Mobile Banking, Online Banking, and Bill Pay Terms and Conditions
These General Mobile Banking, Online Banking, and Bill Pay Terms and Conditions apply equally to Mobile Banking, Online Banking, and Bill Pay, except where the context indicates otherwise. For additional terms and conditions specific to Mobile Banking or Bill Pay, see below in the appropriate section.
This section provides information and the general terms and conditions for use of Navy Federal’s Mobile Banking, Online Banking, and Bill Pay Services. You will find definitions of terms used throughout the Agreement, and provisions that provide you necessary information related to contacting you by mobile device, by email, and electronically; the electronic transactions permitted; your liability for unauthorized transactions; contact information for unauthorized transactions or if you have a question or error that needs to be resolved; protecting your password, access, devices, and means to carry out electronic transactions; and your remedies and limitations on liability. 1. General Mobile Banking, Online Banking, and Bill Pay Definitions
“Affiliates” are companies related by common ownership or control.
“Agreement” means the terms and conditions that pertain to the particular Service in which this defined term is used, or to this entire Mobile Banking, Online Banking, and Bill Pay Terms and Conditions disclosure, where the context does not indicate a particular Service.
“Business Days” are Monday through Friday, except federal holidays.
“Mobile Banking” means any activity conducted by you on Navy Federal’s mobile app, including Bill Pay, and any future Services used by you on Navy Federal’s mobile app.
“Navy Federal,” “we,” “us,” or “our” refers to Navy Federal Credit Union and its affiliates and Service Providers.
“Online Banking” means any activity conducted by you on Navy Federal Credit Union’s website, navyfederal.org, including Bill Pay transactions and any future Services used by you on Navy Federal’s website.
“Service(s)” means any activity or functionality offered by Navy Federal or its Service Providers through Mobile or Online Banking, including Bill Pay.
“Service Providers” means companies that we have engaged to render some or all of the Services to you on our behalf.
“You,” “your,” “I,” or “yourself” refers to the Member, authorized user, or joint account holder using the Services.
2. Access to All Existing and Future Accounts
With Mobile and Online Banking, you will have access to all existing and future accounts on which you are the owner or joint owner. Subject to the terms herein, you may use the Service seven (7) days a week, twenty-four (24) hours a day, except during any scheduled or unscheduled interruptions in the Service for maintenance, security, or other reasons.
However, if you are a joint owner and you wish to access account statements, the primary owner must designate you as an authorized user for Online Banking, with permission to access statements. Authorized users have access to the primary owner’s Online Banking, subject to the conditions in the paragraph “Authorized User” below. 3. Authorized User
You may elect to authorize Online Banking access only for any number of authorized users, in addition to yourself. A separate application and agreement must be signed for each authorized user. If you desire an authorized user to have access to your account via Online Banking, you must sign the Mobile Banking, Online Banking, and Bill Pay Application and Agreement as the Member, and the other person must sign the application as the authorized user. At the time you add an authorized user, the authorized user will by default have access to all existing and future accounts held in your name, except those where you are designated as the joint owner, co-signer (guarantor), or co-borrower. 4
Your authorized user will have authority to perform the following functions through Online Banking:
• Make transfers to and from your account
• Enroll in or access your Bill Pay Service
• View your eStatements, suppress your paper statements, and request a statement copy
• Enroll in Scan Deposits and use the Scan Deposits Service
• Check the status of a pending loan application
• Update your personal information
• Sign up for email alerts
• Send us an eMessage
• View your account details and account summary
• View checks online, order checks, or make a stop payment request on a check
• Change your checking account type
You can manage your authorized user’s privileges via the “Settings” link in Online Banking. This will allow you to provide access for your authorized user(s) to certain accounts and Services as you deem necessary.
Note that, while your authorized user may access your lines of credit, you remain solely responsible for repayment if any credit is extended. Authorizing Online Banking for an authorized user will make you financially liable for all unauthorized access, losses, or misuse of your accounts until reported to Navy Federal. 4. Verification of Identification
To help fight the funding of terrorism and money laundering activities, federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account, including joint owners and authorized users. When you open an account or become an authorized user, we will ask you for your name, address, date of birth, and other information that will allow us to identify you. 5. Eligibility of Minors
Mobile and Online Banking is offered to adults and to minors fourteen (14) years or older. By using Mobile and Online Banking, you represent that you meet these requirements and that you agree to be bound by this Agreement. 6. Your Account Ownership and Contact Information
You represent that you are the legal owner or authorized user of the account and other financial information, which may be accessed via Mobile or Online Banking. You represent and agree that all information you provide us in connection with Mobile or Online Banking is accurate, current, and complete, and that you have the right to provide such information to us for the purpose of operating Mobile or Online Banking Services. You agree not to misrepresent your identity or your account information. You agree to keep your account information confidential, up to date, and accurate. It is your sole responsibility to ensure that your contact information with Navy Federal is current and accurate. You may change your contact information by editing your profile via the Navy Federal mobile app or Online Banking. You may also call Navy Federal at 1-888-***-**** or write us at Navy Federal Credit Union (EFT), P.O. Box 3001, Merrifield, VA 22119-3001.
7. Contacting You Via Your Cell Phone Number or Email Address You must provide us a phone number and an email address to discuss your accounts with us. If you provide a cell phone number, Navy Federal has your permission to contact you at that number about all your Navy Federal accounts, including account servicing and collection purposes. We may contact you for non-marketing purposes in any way, including automated calls, text messages, and/or prerecorded or artificial voice messages. You agree to promptly notify us if your contact information changes. Message and data rates may apply. Visit navyfederal.org for more information. If you provide an email address, Navy Federal has your permission to send you email messages using an automatic emailing system for commercial or transactional purposes.
Navy Federal may at any time request the following from you in relation to your Mobile or Online Banking activities: electronic banking credentials, implementation of alternative risk control mechanisms, or may contact authorities when suspicious account activity or Member security-related events occur.
Services
SMS
Short
Code
Description
of Service
Frequency
of Messages
Credit Card
Fraud Alerts 33748
Free to End User notifications
to alert you about possible
risk of credit card fraud
Message
frequency varies
Account
Servicing and
Collection
Alerts
37531
Notifications to contact you
for account servicing and
collection purposes, including
payment reminders
Message
frequency varies
Informational
Alerts 39227 Receive informational
messages about Navy Federal
Message
frequency varies
Account
Transaction
Alerts
40554
Notifications related to
account transactions,
including, but not limited to,
account balance alerts or
deposit confirmation alerts
Message
frequency varies
Status Alerts 46328
Notifications related to account
status updates, including, but
not limited to, application and
appointment updates.
Message
frequency varies
Security Alerts 73077
Free to End User notifications
to alert you about possible
risk of fraud, identity theft,
and/or account security
Message
frequency varies
On-Demand
Alerts 73949
Receive information you have
requested via a one-time
text message on your mobile
phone
One-time
per request
One-Time
Passcode Alerts 668439
Free to End User text message
to receive your passcode via
a one-time text message on
your mobile phone
One-time
per request
If you have questions about mobile or text messages related to the Services listed above, you may send a text message with the word “HELP” to the applicable SMS Short Code or call us toll-free at 1-888-***-****. To stop receiving text messages for any of the above Services on your phone, text
“STOP” to the applicable SMS Short Code. Wireless service providers and wireless carriers are not liable for delayed or undelivered messages. 5 6
8. Types of Available Transfers Using Mobile and Online Banking Transfers using Navy Federal Mobile and Online Banking may be made in accordance with the rules of the relevant accounts.
You may make transfers between all owned savings accounts, checking accounts, and Money Market Savings Accounts (MMSAs).
You may make transfers from your savings accounts, checking accounts, and MMSAs to your savings Individual Retirement Accounts (IRAs), MMSA IRAs, share certificates, or IRA share certificates.
You may make transfers from a specific savings IRA and MMSA IRA to another IRA of the same type.
You may transfer funds from your savings accounts, checking accounts, and MMSAs to make Navy Federal loan and credit card payments. You may make cash advances from your Navy Federal Credit Card or Home Equity Line of Credit (HELOC) to your savings accounts, checking accounts, or MMSAs. You may transfer funds from your savings accounts, checking accounts, and MMSAs to another Member’s savings account, checking account, and MMSA or to make a payment on another Member’s consumer loan if you have established a Member-to- Member transfer capability for those accounts.
You may transfer funds from your checking account at Navy Federal to a checking account at another financial institution via the Automated Clearing House (ACH) when the transfer is originated from Navy Federal.
You may make transfers from your checking account at another financial institution to make a payment on a Navy Federal loan when the transfer is originated from Navy Federal.
You may make bill payments directly from your checking accounts or MMSAs in the amounts and on the days you requested, using our Bill Pay Service. You may withdraw $5 to $2,500 from your savings accounts to be mailed by check to your savings account address of record on the next Business Day. We may add new transfer capabilities or features to our Mobile and Online Banking, which will be subject to the terms governing the relevant accounts. 9. Transfer Limitations
There is no limit on the number of transfers in or out of your account that you can make per day.
There are minimum and maximum total dollar transfer limits associated with transferring funds to/from another financial institution via the ACH when the transfer is originated from Navy Federal.
Transfers from a Navy Federal checking account to a checking account at another financial institution may be requested for a minimum of $5.00 to a maximum of
$5,000 per Business Day. However, the total aggregate amount of all checking transfers within any five-Business-Day period cannot exceed $15,000. Transfers to Navy Federal loans from a checking account at another financial institution may be requested for a minimum of $5.00 to a maximum of $10,000 per Business Day. However, the total aggregate amount of all loan payments within any five-Business-Day period cannot exceed $30,000. Transfers to Navy Federal mortgage loans from a checking account at another financial institution may be requested for a minimum of $5.00 to a maximum of
$30,000 per Business Day. However, the total aggregate amount, which includes your regular payment, additional escrow, principal, and late fees, of all mortgage payments within any five-Business-Day period cannot exceed $30,000. Aggregate amounts apply to all accounts that you own individually or that you have joint ownership of, and are based on the effective transfer date(s). If you attempt to schedule a transfer or payment that would exceed these limits, an online message will let you know the effective transfer date(s) that have exceeded these limits. These transfer limits can also be found within Online Banking by clicking on the
“Help” function, and then on “External Transfers” under the “Categories” column. For security reasons, Navy Federal may impose further limitations on the dollar amounts of transfers initiated at Navy Federal.
10. Your Liability for Unauthorized Electronic Funds Transfers Notify us AT ONCE if you believe:
• your account may have been accessed without your authority;
• your card, code, or password has been lost or stolen;
• someone has transferred or may transfer money from your account without your permission; or
• an electronic funds transfer has been made without your permission using information from your check or your MMSA check. The best way to minimize your possible loss is to telephone or contact us through our eMessage system at navyfederal.org, although you may advise us in person or in writing. If you do not notify us, you could lose all the money in your account (plus your maximum line of credit amount).
If you tell us within two (2) Business Days after you discover your password or other means to access your account has been lost or stolen, your liability is no more than
$50.00 should someone access your account without your permission. If you do not tell us within two (2) Business Days after you discover such loss or theft, and we can prove that we could have prevented the unauthorized use of your password or other means to access your account if you had told us, you could be liable for as much as $500.00.
Also, if your statement shows transfers that you did not make or authorize, tell us AT ONCE. If you do not tell us within sixty (60) days after the statement was delivered to you of any unauthorized or fraudulent use of your account, you may not get back any of the money you lost after the sixty (60) days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason (such as a long trip or a hospital stay) prevented you from telling us, we may in our sole discretion extend the time periods. Telephone Numbers and Address to notify us of unauthorized account access or activity, lost or stolen credentials, or an unauthorized Bill Pay transaction:
• Call 24 hours a day toll-free: 1-888-***-****
• If in metro Washington, DC or outside the United States, call 703-***-****
• Write us at: Navy Federal Credit Union (EFT), P.O. Box 3001, Merrifield, VA 22119-3001
• Send us an electronic message through our eMessaging system at navyfederal.org
11. In Case of Errors or Questions About Your Electronic Transfers If you think your statement or receipt is wrong, or if you need more information about a transaction listed on your statement or receipt, contact us as soon as possible:
• Call us 24 hours a day at our toll-free number: 1-888-***-****
• If overseas, visit navyfederal.org or use 1-703-***-**** for collect international calls
• Write us at: Navy Federal Credit Union (EFT), P.O. Box 3001, Merrifield, VA 22119-3001
We must hear from you no later than sixty (60) days after the FIRST statement on which the problem or error appeared. When you contact us:
• tell us your name and account number;
• describe the error or the transaction you are unsure about and clearly explain why you believe it is an error or why you need more information; and
• tell us the dollar amount and date of the suspected error. 7 8
These are our procedures for resolving errors:
• If you tell us orally, we may require that you send your complaint in writing within ten (10) Business Days after your oral notification.
• We will determine whether an error occurred within ten (10) Business Days
(twenty (20) Business Days for new accounts) after you notify us of the error and will correct any error promptly. However, if we require more time to confirm the nature of your complaint or question, we reserve the right to take up to forty-five (45) days to complete our investigation. For errors involving new accounts, point-of-sale, or foreign-initiated transactions, we may take up to ninety (90) days to investigate your complaint or question. If we decide to do this, we will provisionally credit your account within ten (10) Business Days (twenty (20) Business Days for new accounts) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. A provisional credit is a temporary credit adjustment made to your account during the time it takes us to complete our investigation.
• If we ask you to submit your complaint or question in writing and we do not receive it within ten (10) Business Days, we may remove the provisional credit from your account.
• If it is determined that there was no error, we will reverse any provisional credits within one (1) Business Day of finishing our investigation, and send you a written explanation within three (3) Business Days. If there are insufficient funds in your account to cover the amount of the provisional credit, the account will be overdrawn, and you will be responsible for payment. You may ask for copies of documents used in our investigation.
12. Protecting Your Password and Ensuring the Security of Your Device By applying for Mobile and Online Banking, you agree to accept responsibility for safeguarding and protecting your Password, Reset Question and Answer, Challenge Questions and Answers, or any other credentials used to access Mobile or Online Banking. If you believe your password or other credentials have been lost or stolen, or that someone may attempt to use your Mobile or Online Banking Service without your consent or has transferred money without your permission, notify us at once at the address or telephone numbers listed in paragraph 10, “Your Liability for Unauthorized Electronic Funds Transfers,” above.
You agree not to give or make available your password or credentials to any unauthorized individuals, and you agree to be responsible for all actions taken by anyone to whom you have provided such credentials or allowed to use your Mobile or Online Banking Service, including any Bill Pay transactions. In order to help prevent unauthorized transactions on Mobile and Online Banking, you also agree to ensure the security of the personal computer (PC) you own and/or use to access Online Banking, and of any mobile device you use to access Mobile Banking. By securing the PC you own and/or use, we specifically mean installing antivirus software, a firewall, and spyware detection software on your PC, and keeping this security software current, or verifying that the above security software has been installed and is current.
You also agree that Navy Federal may revoke Mobile or Online Banking if unauthorized Mobile or Online Banking occurs as a result of your negligence in safeguarding the Password, Reset Question and Answer, and Challenge Questions and Answers, or as a result of your negligence in ensuring the security of the PC you own and/or use to access the Navy Federal Online Banking Service, as described above, or of the mobile device used to access Mobile Banking.
13. Periodic Statements
You will receive a statement monthly unless your account(s) has/have not engaged in savings or checking account activity (no transactions) within 365 days. When there is no activity within 365 days, Navy Federal may choose to provide a statement on an annual basis.
14. Transaction Fees
Navy Federal does not charge for transfers initiated or account information viewed via Navy Federal Mobile or Online Banking, or for the Bill Pay Services, except for the optional “Rush Delivery” fee for expedited Bill Pay. However, message and data rates may apply. Visit navyfederal.org for more information. Please see the Schedule of Fees and Charges at navyfederal.org for fees charged for other transactions and optional services. Navy Federal reserves the right to charge for Mobile or Online Banking, including Bill Pay. You will be given at least twenty-one
(21) days advance notice before Navy Federal implements any new fees for Mobile or Online Banking, or Bill Pay.
15. Our Liability for Failure to Make Transfers
Navy Federal will use reasonable efforts to complete all your transfers properly. If Navy Federal does
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