Customer Service Data Entry

RESUME

LUCY WANJIRU MUCHIMBO

Email: **********@*****.***

Telephone: +974-****-****

Career Summary

Highly skilled professional who served as a hotelier while directing operations in Food and Beverage Department as far as hospitality is concerned.

Responsible for my junior staffs during shift. Performed restaurant walk- in kitchen to gauge preparedness, freshness of food and hygiene of work areas. Exhibited thorough knowledge of foods, beverages, and supervisory duties.

Skills:

Customer service.

Ability to work in team and perform all tasks as given by my supervisor Communicating clearly so that others in the kitchen understand expectations and exactly what to do

Showing commitment to food safety because no employer wants diners to become ill or the establishment to be closed because of issues

Focusing on teamwork in order to maintain operational flow and workplace morale

Multitasking to perform various cooking and managing duties at the same time

Time management.

Dedicated to quality: inspect and test all food before it is served.

Serve safe.

Creative, innovative, and reliable

Proficient with reservation management systems, customer databases, and digital records

Work Experience

August 2020 – To present

Hilton Salwa Beach Resort

Cashier/ADMISSION

Responsibilities

Providing a positive customer experience with fair, friendly, and courteous service.

Selling tickets to the guests.

Renting towels and lockers.

Registering sales on a cash register by scanning items, itemizing and totaling customers' purchases.

Resolving customer issues and answers questions.

Processes return transactions.

May 2021 – June 2021 Hilton Salwa Beach Resort Call Center Responsibilities

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.

Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

Building lasting relationships with clients and other call center team members based on trust and reliability.

May 2018 – July 2019.

Souq Alwakra Hotel {Qatar, Doha}

CCTV Operator

Responsibilities

Operate all CCTV equipment, radios, and ancillary equipment to provide pro-active and reactive monitoring of CCTV cameras to assist with the detection of crime, antisocial behavior and to support the reduction of crime, disorder and the fear of crime.

Maintain a close liaison with the Control Rooms, police personnel and CCTV partners in relation to any incidents.

Use police databases and computer systems to gather, monitor, record and communicate information to appropriate police personnel.

Monitor, operate and communicate using all forms of equipment.

Supply extracts from CCTV recordings to support the front line and maintain records in compliance with MOPI, CCTV Codes of Practice and TVP policies and procedures.

March,2017 – January,2018

Royo Ventures Company

Administrator

Answering incoming calls; taking messages and re-directing calls as required

Dealing with email enquiries

Taking minutes

Diary management and arranging appointments, booking meeting rooms and conference facilities

Data entry (sales figures, property listings etc.)

General office management such as ordering stationary

Organizing travel and accommodation for staff and customers

Arranging both internal and external events

Possibly maintaining the company social media accounts

Providing administration support to Sales Reps, Property Managers and Senior Management.

Sept 2013- Aug 2017

Stadia Hotel {Nairobi, Kenya}

Waitress

Greet and escort customers to their tables.

Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)

Prepare tables by setting up linens, silverware and glasses

Inform customers about the day’s specials

Offer menu recommendations upon request

Up-sell additional products when appropriate

Take accurate food and drinks orders, using a POS ordering software, order slips or by

memorizing.

Arrange table settings and maintain a tidy dining area

Deliver checks and collect bill payments

Carry dirty plates, glasses and silverware to kitchen for cleaning

Meet with restaurant staff to review daily specials, changes on the menu and service

Specification for reservations. {e.g. parties}

Follow all relevant health department regulations

Provide excellent customer service to guests.

Education,

Diploma in Hospitality Management – Nairobi Aviation College,2013

Certificate in Computer Packages-Regional Centre for Business Studies,2011

Kenya Certificate of Secondary Education {K.C.S.E}-Iria-ini Girls High School,2010

HOBBIES

Voluntary work

Travelling

Club membership.

REFEREES

Name: Abdusalam Juma

Role: Security Manager

Company: Souq Alwakra Hotel,

Tel:974-****-****

Doha, Qatar.

Name: Albert Mwangi Mugo

Role: Chef

Company: sosi LLC {US Military camp}

Location: Baghdad, Iraq

Email:*************@*****.***

Name: Clevio Rodricks

Role: Admission Manager

Company: Hilton Salwa Resort

Location: Doha, Qatar

Tel: +974********

Contact this candidate