Office Specialist Manager

ANGELLA M. WILLS

Management

**** ***** **** **** ******

Houston, Texas 77099

****************@*****.*** 713-***-****

AW

Office manager with 14+ year’s experience, skilled at working with diverse group of employees. Strong organizational, communication, and relationship-building skills.

PROFESSIONAL EXPERIENCE

EVENING MANAGER The Shining Stars Academy Center, Houston, TX April 2005 – Present

• Inbound/Outbound Call Operator

• Prepared student enrollment and additional office forms

• Parent/Student Conflict Resolution

• Director of Student activities

• Marketing

• Oversee food program for government-based assistance

• Nightly building lock up

Training of employees on safety regulations, sanitation standards, and proper daily protocol

Attending food workshop training for understanding all CACFP paperwork information

Resolving customer complaints promptly and professionally

Following minimum standard guidelines of childcare

RECEPTIONIST- Mortgage Masters USA, Houston, TX January 2004-March-2005

• Line of Support for CEO and Realtors of the company

• Organized client files

• Inbound/Outbound call operator

• Completed monthly office supply orders

• Marketing

• Greeted Incoming walk-in clients

EDUCATION/TRAINING: Human Resource Management Degree-01/2019

Current pending Degree: Higher Education Administration

Southern New Hampshire University

Certified, Computer Office Specialist

Texas School of Business

Certified, Paraprofessional

School of Teacher Assistants

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