Red River Customer Service

Fatima Joda

**** *** ***** ****, ******, Texas **126.

**********@*******.***

Cell: ***-**-****

Highly accomplished and experienced Loss Prevention and Operations Management Professional with a record of success guiding all aspects of security and loss prevention. Consistently recognized by management and called upon to improve organizational effectiveness and efficiency through leadership that aligns the business processes and customer requirements to realize cost savings and performance objectives and sustain strategic flexibility. Chosen to lead organizations facing mission-critical challenges; identify and accelerate strategic measures that strengthen performance with sustained multimillion-dollar operational results. Possesses a steadfast commitment to excellence with highly effective planning, organizational, and communication skills.

CORE COMPETENCIES

Collaborative / Innovative Leadership Strategic Planning / Execution Loss Prevention / Security Operations Management P&L Management Budget Planning Performance Management Training and Development Continuous Improvement Payroll Management Project Management Service Excellence Process Improvement / Efficiencies Inventory Management Cost Reduction Strategies Policies and Procedures Security Contracts Audits/Quality Control Excellent Communication Skills Customer Focused Performance Management Problem Resolution Cross-Functional Teams. •Stake Holder Management

Dollar General: Regional Director: State of TX: 2017 and current.

•Full operations of 220 diverse company operated Retail and Grocery Stores with 1700 employees

• Ability to manage the stores performance and develop team in readiness for the next level.

•Work with store managers and team to ensure all company policy, procedures and measure are currents all the time •Ability to develop new ideas and approaches for the creation of new methods, systems, policies or services. •Ability to resolve operational obstacle with the best marketing strategies to improve business operation. •Responsible for development and management of department budget. •Thorough knowledge of retail practices, command and procedures, including personnel policies. •Ability to work in an environment with effective and multiple accountability with both customers and business staff •Ability to work effectively with strategic mindset of efficiency of managing the business for outstanding growth. •Ability to establish performance goals for each department, district and direct reports. •Understand itemized products and manage the operational efficiency. •Exceed the established production and overall production execution and customer satisfaction •Ability to define problems, collect incomplete and difficult to obtain data, establish facts, and draw valid conclusions. •Ability to review, analyze multi-millions monthly P&L statement for financial goal and objectives. •Ensure promotional plan is executed to plan and improve district marketing trend. •Interpersonal communication skill to negotiate agreements for the Company, reconciling differences to arrives at acceptable solutions. •Understand and analyses the cost and purchases to improve inventory and audit performance •Validate, process, analyze and develop efficient strategies of meeting company goals and expectation. • Consistent meeting with vendors and client to improve relations and operations. Ability to drive each districts towards performance goals and exceed the company goals and monthly EBITDA

Yesway Career: Regional Manager: State of TX-OK-NM: 2013-2017

Full operations, food service, personnel and profitability oversight for 62 diverse company operated C-Stores locations, and Truck Stops •Thorough knowledge of retail practices and procedures, including personnel policies. •Ability to develop new ideas and approaches for the creation of new methods, systems, policies or services. •Ability to manage all team member performance and develop store managers in readiness for the next level. •Ability to interpret a variety of instructions furnished in written, oral, or schedule form •Ability to define problems, collect incomplete and difficult to obtain data, establish facts, and draw valid conclusions. •Ability to support District Managers, General Managers and store employees by being directly responsible for improving information. •Resolve conflicts and create innovative solutions to problems. Ability to plan, organize and schedule activities over a year or longer, as required for implementation of goals and company Objectives •Effective communication skill with the District, stores including, customers, vendors, and business contacts in a professional manner. Ability to review and analyze monthly P&L to achieve monthly financial goal and objectives. •Interpersonal skill to negotiate agreements favorable to the Company, reconciling differences to arrives at acceptable solutions. •Ability to read, analyzes, and interprets documents, such as procedure manuals, reports, and correspondence. •Financial and operational management for target over monthly and yearly budget in fuel, inside sales Restaurant/Food service. •Attained monthly inventory variation at or below -0.40% of sales as a Region. • Ensure Regional and District goals are achieved in safety, Shrinks, labor, other expense and store gross margin.

Field Manager, Store Fuel Operations: 2006 - 2013

•Managed all aspects of Retail Store, Diesel Fuel and Gasoline operations, and maintenance at five assigned sites with annual fuel sales of $45M, and non-fuel sales of $.27M. Managed 72 General Managers (GM) and Assistant General Managers.

Increased revenues 4% by improving in-stock position and working with the staff to improve customer service.

Increased EBITDA by 3% by working with the GM’s to do a better job of managing labor and other operating expenses. SAP Retail / IT Rollout Coordinator 2011 - 2013 Tasked with making sure IT systems worked properly in the field. Served as a team member on the SAP implementation and development team for retail stores. Managed up to 5 trainers to complete site installs.

PMO business lead aligning IT and cross-functional business departments through requirements planning, process change implications and deployment of corporate and store automation (i.e. retail, fuel, accounting systems).

Authored SAP Retail Store user manuals. Developed and oversaw SAP rollout schedule. Completed install on time and within budget.

Store Field Trainer: 2010-2011: Managed training and development for Stores / Fuels Group. Streamlined the training process developing certifications for training sites. Cleaned up and streamlined the company Intranet.

Store Specialist: 2008 – 2010 Worked with District Managers to support site Store programs. General Manager (GM) in Training: 2006 - 2008 Worked with GM at assigned sites to complete training.

BP North America: State of NY and GA: 1993 – 2006

•Retail Operations District Manager, Atlanta, GA: 1997 - 2006

•Full operations, food service, personnel and profitability oversight for 32 diverse company operated locations.

• Development of accurate yet aggressive annual sales budgets, including proactive tracking, and adjustments, resulted in consistently achieving division leading profitability. •Ensure store managers follow company policy and procedures and give the highest level of customer service. •Proactive recruiting, strong hands-on training, timely performance appraisals and employee raises reduced employee turnover to 35%.

Regional Marketing Manager, Atlanta, GA: 1995-1997

Promoted to this career development role with responsibilities of regional (46 sites) category management, merchandising and planograms. •Categories managed include candy, snacks, beverages, fountain, and General Merchandise. •Achieved sales increases of 65% over a two-year period via consistent competitive updates and effective supplier negotiations.

Store General Manager, NY, GA: 1993-1995

•Traditional General Manager Accountabilities and responsibilities associated with the management of varying BP locations in NY and GA •Successfully opened new-to-industry First/Largest BP Connect, Atlanta GA location.

EDUCATION

BA Operations Management and Analysis

Panhandle State University. Goodwill, OK.

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