Customer Service Management Corp

Leslie Fraley

**** *** ******

Huntington WV ****2

Cell # 304-***-****

*****************@*****.***

SKILLS

I have 10 plus years in customer service. I have experience with computer programming systems, specific to well known companies. I have experience as a receptionist and several years as a wireless expert, and wireless outreach agent.

EXPERIENCE

Shentel management Corp. (Sprint wireless)

Pullman square location (now closed after merger with TMobile) From : October 2020

To: February 2021

Retail sales associate, responsibilities Included: During peak hours would actively engage guests as they entered store, identify the main need of visitors, suggest and explain specs of devices, plans, and accessories that best fit those needs. In non peak hours would call previous customers to let them know about current promotions in store to generate more business.

Reason for leaving: at the time it was the main covid season, I had two kids from 2 different schools both having to do virtual school every day for several hours each day. Often working over 40hrs a week, and not having part tins jobs available, and knowing the store was closing soon, it was just unavoidable.

Assurance wireless outreach agent

January 2018 -January 2020

Federally funded lifeline assistance program.

Supervisor : Charles Campbell # 440-***-****

● Drive and get my own inventory from Ohio, and keep track of my own sales

● Have my own equipment including tent, table set up, apps for taking applications

● Activate phones on site

● Have my own work number to maintain customer service for my customers if any needs should later arise

● In charge of all my marketing

● Work independently, make my own hours, track & maintain all of my own inventory

● Essentially I am self employed

Salesmakers Inc. corporate office in Florida - job title- pre-paid wireless expert

Supervisor name: Tim Donovan or Trevor McFarland company # 866-***-****

Reason for leaving: corporate lay off. (may contact but not sure if company will remain)

June 2016- February 22 2017

● Pre-paid vendor contracted with Tracfone, Straight talk, Net 10, and Total Wireless. Worked in the rt 60 Walmart electronics Dept pushing my brand over the competitors

● Used several phone apps to keep in touch with management.

● Was a vendor so I was able to do my job proficiently, and on task without being asked or watched.

● Was also always in the top 5 reps in the nation the entire time employed.

● Won several contests for top sales, and was a team leader. H&R Block / Kmart plaza rt 60/ receptionist

Supervisor: Kathy (304) 736- 8341

January 1 2016- April 18, 2016

Reason for leaving : 2016 tax season over

● Worked in tax office as a receptionist

● Duties include: answering the phone, using software to make appointments, check in clients, match clients with appropriate tax professional, and holding down the waiting area during high volume times to avoid client frustration.

EDUCATION

ICDC College Online, Substance Abuse Counseling

January 2012- August 2014

Did not get degree

● I attended two full years of courses specific to substance abuse counseling, and a full year consecutively attending required prerequisites

Huntington High School, Huntington WV, college prep August 1996- June 2000

● Graduated as a student class representative in 2000

● G.P.A 3.2

● Was active in school extracurricular activities such as chamber choir, yearbook club, tutoring younger classes, all state choir competition, cross country running team, advanced courses such as Math and English, journalism, and out of over 400 students in my graduating class of 2000 I was selected by all my teachers to the be the 1 female senior class representative

AWARDS

In high school I won several awards for being on good behavior, honor roll every term.

As a wireless expert I often won monetary competitions for being the highest selling rep in our district. I was chosen as team leader of a team of around 50+ members.

General

I am a worker that has a lot of energy and “spunk”, and does not quit or give up until the job is complete. I am a natural leader, that also takes direction well from others, and can work in any team or independently stay on track to complete projects without supervision. I am a fast learner. I work well with the public, and have several years customer service experience. I feel I would be an asset to your company, and would love to hear from you soon.

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