Administrative Officer Customer Service

ADEYANJU ADEDEJI BAYODE

Phone: 070********

Email: ************@*****.***

CAREER SUMARY

An excellent conveyor of ideas via oral and written communication. Focused on any task at hand, able to utilize existing work knowledge and experiences to come with practical solutions. Having a first-class executive leadership, negotiating and communication skills and also capable of providing authoritative guidance and advise to both in house and third-party work teams. Proven record of managing a large volume of customers and handling stressful situations in a fast-paced environment.

EDUCATION

EKITI STATE UNIVERSITY, ADO EKITI, EKITI STATE, NIGERIA

Bachelor of Science (B.Sc. Hons) in Geology (2017).

SOFT/TECHNICAL SKILLS

Good-interpersonal communication

Team player

Research and Marketing

Proficient in Microsoft Office

Microsoft Excel

Power Point

Administrative

Innovative

Web / Internet surfing

Analytical thinking

Use of Microsoft tools

EXPERIENCE

AITEL NG

CUSTOMER SERVICE REPRSENTATIVE August 2021-Till Date.

Manage large amounts of incoming phone calls.

Generate sales leads.

Identify and assess customers’ needs to achieve satisfaction.

Build sustainable relationships and trust with customer accounts through open and interactive communication.

Provide accurate, valid and complete information by using the right methods/tools.

Meet personal/customer service team sales targets and call handling quotas.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies.

Take the extra mile to engage customers.

KENNY CONCEPTS ELECTRICAL ENTERPRISES

BUSINESS DEVELOPMENT/ADMINISTRATIVE OFFICER Oct 2019- Jul 2021

Ensuring the confidentiality and security of files and filing system.

Coordinating schedules, arranging meetings, distributing memos and reports and ensuring that everyone is kept current of necessary company news and information.

Greeting and directing visitors, answering phone inquiries and handling complaints in a courteous, professional manner.

Analyzing current and past financial data and providing strategies to cut costs and increase revenue

Leading the charge on market research plans to identify new opportunities

Working with executives to implement marketing strategies and new opportunities

Encouraging new and existing clients by creating and improving proposals

Tracking expenses and maintaining the company budget

Ensuring that the company meets revenue targets

Providing training and mentoring to other members of the team

Developing and pitching ideas for potential investors

Maintaining records and tracking projects progress would require a working knowledge in computer software packages like the Microsoft office and any other form of technology that helps you work efficiently.

Assisting human resources department with payroll and personnel databases.

Organizing training for the staffs.

MINISTRY OF WATER RESOURCES

INTERNSHIP Jan 2018-October 2019

Develop strategies for watershed operations to meet water supply and conservation goals or to ensure regulatory compliance with clean water laws or regulation.

Present water resources proposals to government, public interest groups, or community groups.

Steered company re-organization, resulting in a 75% increase in profit with minimal internal customers dissatisfaction.

Conduct or oversee the conduct of, investigations on matters such as water storage, wastewater discharge, pollutants, permits and water treatment options.

Monitor water use, demand, or quality in a particular geographic area.

CERTIFICATION

ISON EXPERIENCE (December 2021)

Contact this candidate