Customer Service Restaurant Staff

BHEKINKOSI NKOMO

Career Objective:

Bilingual, ambitious individual with extensive experience in the hospitality industry across all departments. Highly trained customer service with a great attitude and with over 7 years of working in busy demanding environments. A positive team worker and problem solver with an average of 97.5% guest satisfaction in the past 24 months or more. Excellent interpersonal, communication and organisational skills with proven leading and motivativating team members on achieving business goals.

Supervisor

Claw BBQ - Ras al-Khaimah June 2021 to Present

Supervising and assisting restaurant staff on daily basis. Assist with processing daily cash sheets in conjunction with other managers. Taking the food and beverage orders from the guest. Training new staff members and making sure they reach the highest standard of service according to the restaurant standards.

Helping with stock inventory.

Assist in the planning and co-ordinating of wines and cocktails with the senior management.

Have excellent product knowledge and paying attention to detail in every customer complain or request.

Conduct daily briefing prior to each every service and notifying the team member about daily promotions and out of stock items.

Waiter / Barista Beyrock Restaurant And Cafe August 2020 to May 2021 Introduced new menu introduction strategy that increased the customer's purchase of food and beverage by 10%.

Meeting, greeting and seating of guests and serving them in a discreet and professionalized manner

Suggest food and beverage to the guests ad also try to up-sell. Punch in the order to the POS machine and make sure to mention the special requirements made by the guest.

Telling the guest about the specials of the day.

Checking on the guest after every few minutes to make sure that everything is correct and they are well satisfied.

Paid close attention to dietary and allergic restrictions. Provide a warm welcome and fond farewell to the guests. PERSONAL DETAILS

Nationality : Zimbabwe

Date of Birth : 05.11.1995

Gender : Male

Religion : Christian

Marital Status: Single

LANGUAGES

English - Mother Language

EDUCATION

High school or equivalent in

Business studies

Mandwadwe high school -

Bulawayo January 2008 to

November 2011

High school or equivalent

COMPUTER SKILLS

Windows XP, MS

Word, Excel, Power

Point

PASSPORT DETAILS

26.11.2019

25.11.2029

VISA STATUS

Working Visa

Address : Dubai, UAE

Mobile : +971*********

Email : ************@*****.***

JOB EXPERIENCE

Head Waiter

Palapa Mexican Grill Restaurant - Dubai

September 2019 to May 2020

Inform guests about the specials of the day.

Checking the daily out of stock food and beverage. Providing excellent quality service to diners at all the time. Problem solving and accurately determining customer's needs before providing them with prompt service.

Arrange table settings and keeping a clean working environment. Up-selling additional food and beverage to the guests. Offering menu recommendations up requests.

Completely utelised the POS system to process customer's order, complete payment transaction and issue receipt.

Regularly checking upon the guest to make sure that everything is correct to minimise complaints.

Senior Waiter

The Diner Restaurant - Johannesburg, Gauteng

January 2017 to August 2019

Handled a high volume of customers regularly.

Checked on guests frequently.

Welcomed guests as they arrived and giving them a fond farewell as they leave. Kept the restaurant clean and sanitary.

Properly opened and pour wine for the guests.

Offering menu recommendations.

Telling the guest about the specials of the day.

Maintaining proper dinning experience for the guests satisfaction. Waiter

Misty Hills Hotel - Johannesburg, Gauteng

May 2014 to December 2016

Learnt the basic standards of the hospitality industry. Serving food and beverage.

Clearing the table and resetting the tables according to the hotel standard. Learnt more about the type of wines and all alcoholic drinks. Handled multiple tables and large number of people. Providing excellent quality service to diners at all times. Skills

Excellent customer service (6 years)

Contact this candidate