Customer Service Marketing Executive

AHMED HOHAMMED ALI HAMADA ELGHOF

BRAND MANAGER

EDUCATION

Central Institute of Management (INDIA)

January 2000 – December 2003

Post Graduate Diploma in Computer Programming & Management

WORK EXPERIENCE

ASAK Group (Sales Supervisor) Qatar

November 2020–July 05

Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.

Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

Generated Qr. 700K of new customer revenue in 2020.

Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.

Kept orderly and accurate accounting records by monitoring sales documentation.

Met with management and executives to provide insights into sales operations and make strategy recommendations.

Supervised team of 20 employees within areas of customer service, cash handling, inventory, sales and data entry, skyrocketing customer service rankings 95% in 2020.

Corrected SKU issues and pricing discrepancies to increase accuracy of end-of-shift register drawer counts to 100%.

Ali Bin Ali (Trade Marketing Executive) Qatar

January 2014–September 2020

Reporting to Group Trade and Marketing Manager for the planning, budgeting and implementation of all kind of activities including point of sales materials and promotions.

Manage the point-of-sale material including budget, logistics, distribution by finding the most efficient solutions.

Liaison with the sales team to turn their selling stories into effective sales and present the brand the product marketing initiatives to their customers

Effective spending of central budget and supervise the trade marketing spending in the subsidiaries.

Ensure that the local feedback is taken into account by regularly visiting sales team.

Nestle Qatar Trading (Business Support Specialist) Qatar

March 2006–February 2013

Rendered on-demand support to senior leadership, connecting executives with appropriate management personnel to address concerns.

Consulted with customers about current products and services, proposed upgrades and finalized sales.

Participated in real estate change proposals, incorporating available business intelligence to inform property management decisions.

Accepted payments, issued credits and resolved billing issues.

Delivered exceptional customer experiences and promoted strong relationships.

TRAININGS

Certified by QICS

I.Fire Warden

II.First Aider

Certified by Rogen SI (ROGENS) Influencing & Assertiveness

Certified by Franklin Covey (The 7 Habits of highly effective people)

Certified by Gazing Performance system (Wellness under Pressure)

PERSONAL INFROMATION

Date of Birth: 21st January 1981

Contact no: 009**-******** / 50182457

Marital Status: Married

Nationality: Palestine

E mail address: *****.***@*****.***

Residential Address: Villa no. 12, Aldaayen Street Al Wakara

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