Management Iv Desktop Support
Resume:
PERSONAL DETAILS
Surname: Bottoman
First Names: Hlumelo Percival
Date of Birth: 18 September 1993
Identity Number: 930**********
Postal Address: 983 zone 5, Zwelitsha, King Williams Town, 5608 Physical Address: 10 Griffin Mews, Cambridge West, East London, 5247 Cell Phone No: +277*-***-****/+278*-***-**** Email *********@*****.*** Gender: Male
Marital Status: Single
Drivers License: Code 10
Nationality: South African
Home Language: English
Health: Phenomenal condition
Other Languages: isiXhosa, Afrikaans, IsiZulu
Dependents: N/A
Current Location East London, Eastern Cape, South Africa Sector Experience Public & Private sector
Hobbies and Interest:
Expanding knowledge on IT networking concepts through YouTube channels of CCIE certified experts like David Bombal, Keith Bogart & Keith Barker.
Creating physical & virtual labs through GNS3 & packet tracer
Keeping up to date with the latest technology trends mostly through IBM website
Exercising & sports
Finding new ways to examine, troubleshoot networks & security problems
One word that describes me: Perseverance
EMPLOYMENT HISTORY
Date Company
Nature of
Business
Location Position
01 Mar 2021 - present
Ulwembu
Business Services
IT East London IT Support Engineer
TERTIARY EDUCATION (key qualification /certificate) Date Qualification/Certificate Institution
2021 CompTia A+ IT Academy
2021 CompTia N+ IT Academy
2021 CompTia Server+ IT Academy
2021 CompTia Security+ IT Academy
2021 CCNA IT Academy
2019 N5: Optic Fibre Operations and Maintenance Course Supreme ICT Academy 2018
Bachelor Of Technology: Information technology
(Communication Networks)
Walter Sisulu University
2017
National Diploma: Information Technology
(Support Services)
Walter Sisulu University
2013 Matric Adelaide Gymnasium
HIGHER EDUCATION
Institution: IT Academy
Course: CompTia N+
Duration: 12 months
Subjects: N10 - 007
Status: In progress
Institution: IT Academy
Course: CompTia A+
Duration 12 months
Subjects:
CompTia A+ 220-1001 (Core 1)
CompTia A+ 220-1002 (Core 2)
(Client ABSA
Africa)
02 Nov 2020 – 26 Feb 2021
Konica Minolta
SA
IT East London
Junior Network
Administrator
01 June 2019 – 30 Oct 2020
Department of
Health (Head
Office)
IT Bhisho IT Support Intern
Jan 2019 –31 May 2019
Supreme ICT
Academy IT
King
Williams
Town
Field Technician
(Learnership)
Status: In progress
Institution: IT Academy
Course: CompTia Server+
Duration: 12 months
Subjects: SKO-004
Status: In progress
Institution: IT Academy
Course: CCNA
Duration: 12 months
Subjects: 200-301
Status: In progress
Institution: IT Academy
Course: CompTia Security+
Duration: 12 months
Subjects: SY0-601
Status: In progress
Institution: Supreme ICT Academy
Course: Optic Fibre Operations and Maintenance Course Duration: January 2019 to May 2019 (5 Months)
Knowledge and skills
acquired:
Principles and concepts of optic fibre transmission
Installation of optic fibre cables
Preparation of optic fibre for splicing
Splicing the optic fibre cables
Status: Graduated
Date obtained: 11 February 2020
Institution: Walter Sisulu University
Course:
Bachelor Of Technology: Information Technology (Communication Networks)
Student No: 214160297
Modules Passed: Project IV
Research Methodology IV
Communication Network IV
Computer Security IV
Functional Management IV
Advanced Communication Network IV
Information Technology Management IV
Operating Systems IV
Project Management IV
Status: Graduated
Date Obtained: 17 May 2019
Institution: Walter Sisulu University
Course: National Diploma: Information Technology (Support Services) Student No: 214160297
Modules Passed:
Communication Networks III
Information Systems III
Support Services III
System Software II
Development Software I
Information Systems I
Information Technology Skills I
System Software I
Communication Networks II
Graphical User Interface Design I
Information Systems II
Support Services II
Status: Graduated
Date Obtained: 11 April 2018
HIGH SCHOOL EDUCATION
Institution: Adelaide Gymnasium
Highest Grade Passed: Grade 12
Year: 01 December 2013
Subjects Passed:
English Home Language
Afrikaans First Additional Language
Computer Application Technology
Mathematics
Business studies
Life Orientation
SKILLS AND COMPETENCIES
Leadership skills
Ability to analyze, problem solving and research
Cooperate on a matter of mutual concern with suppliers Strong work ethic and ability to function well in a team Excellent time management
Good interpersonal skills
Work well under pressure and meet deadlines
Self-Motivated, driven and energetic
Ability to troubleshoot, install and maintain all Microsoft Office Suites Setup meetings with Microsoft Teams & Zoom
Perform data backups
Monitor, diagnose & troubleshoot Wide Area Networks (WAN) and Local Area Networks (LAN) Deep rooted understanding of Ms Windows 7-10
Manage and maintain virus free networks and desktops Helpdesk Tier 1, first line resolution skills
Monitor, maintain, troubleshoot governmental systems such as LOGIS, PERSAL, BAS, WCS & PMIS Ability to prioritize incoming telephone calls, email and in person requests for assistance from users Possessing an understanding of Linux and Open Source Excellent client interpersonal skills
Troubleshooting skills
Voice over IP (VoIP)
Routing protocol knowledge and diagnostics of OSPF, BGP,EIGRP OSI Model, TCP/IP protocol suite (IP, ARP, ICMP,TCP,UDP) IP Addressing and subnetting
Deep rooted VLAN knowledge and understanding
Upgrading & maintenance
Installing hardware/software
Configuration skills
WORK EXPRINCE
Employer: Supreme ICT Academy
Position: Field Technician (Learnership)
Appointment Date January 2019 to May 2019 (5 Months) Job description:
Principles and concepts of optic fibre transmission
Installation of optic fibre cables
Preparation of optic fibre for splicing
Splicing the optic fibre cables
Software’s used: Fiber Optic fusion splicer
Employment type: Contract
End of contract date: 31 May 2019
Employer: Department of Health (Head Office)
Position: IT Support intern
Appointment Date: 01 June 2019 – 30 Oct 2020
Job Description:
Assist users and clients remotely via telephone
Debugging on all equipment and ensure accurate functionality
Administer backup and security
Assist users face to face on help desk
Logging incoming calls from users on a call logging system (helpdesk) and maintain full documentation.
Diagnose and troubleshoot hardware and software faults
Installing and configuring applications and operating software
Replacing faulty Hardware
Supporting governmental transversal systems namely BAS, Persal and Logis
Printing services: managing user accounts, managing print codes and accounts, managing printing criteria and setting up scanners
Creating users accounts on Active Directory giving the access to the governmental network
Prepare technical report on the operation of systems
Assist users with password reset, unlock and disable user accounts
Setting up DNS (Domain Naming System)
Working on Windows Server 2008 R2 and Windows Server 2d
Exchange Server 2013 administration
Creating user mailbox on exchange control panel
Managing user mailbox quotes, sizes and limits and email account delegation
Providing a service point where users can log a call, report incidents and manage the service desk
Always ensuring the highest customer service quality is upheld at all times
Software’s Used
Active Directory
Logis
Persal
Windows 10
Bas
Windows Server 2008 R2
Windows Server 2d
Exchange Server 2013 administration.
Microsoft Teams
ECDOH E-signature
Notice Period: 2 weeks
Employment type: 2 year contract
End of contract Date 31 June 2021
Employer: Konica Minolta SA
Position: Junior Network Administrator
Appointment date: 02 Nov 2020 – 26 Feb 2021
Job description:
Basic SQL database support (Backup and restores)
AD HOC duties
Troubleshooting and solving any networks and IT systems issues that may arise
Maintain IP Camera systems
Responsible for all forms of connectivity e.g Wireless, 3G, APN, Fibre
Day to day support and administration of server operating systems and hosting platform environments.
Regularly updating the ticket system Service Now / Autotask with quality notes detailing progress and actions completed on open incidents, problems and change requests.
Manage integrity of the network, server deployment and security.
Ensure network connectivity through InSync infrastructure is on par with technical requirements
Desktop support
Create, manage user mail accounts
Monitoring of user internet browsing history
Install & maintain network hardware and software, including device management
Maintain network servers
Working with IT Support personnel
Assembling new systems
Upgrading hardware and software
Basic scripting responsibilities Bash, Python
Able to provide input and have knowledge on Power (UPS and Generator)
Software’s used:
PFsense
Wireshark
IPCop
OpenSSH
Active Directory
Zoom
Notice Period: 2 weeks
Employment type: 1 year contract
End of contract date: 31 Oct 2021
Employer: Ulwembu Business Services
Client: ABSA Africa
Position: IT Support Engineer
Appointment date: 01 Mar 2021 – present
Job description:
Provide physical 1st level support and diagnostics, assisting the Service Desk Agent’s (SDA’s), 2nd Level Experts’ (2LE’s) and 3rd Level Experts (3LE‘s)
Perform 1st Level Diagnostics in cases where the SDA‘s cannot Assist with answering the phone during busy or peak periods and after hours in a professional manner.
Provide remote support to the SDA’s and 2LE‘s
Fulfil the role of SDA (IC as well) during busy / peak periods after hours and over weekends
Build new workstations, laptops, printers and any other required hardware configuration that is not covered by other contracts
Collaborate with mobile escalations (MTN & Vodacom) in troubleshooting/upgrading of mobile, 3G & network related queries
Conduct swap-out of existing workstations, switches, notebooks, printers, monitors and any other physical component required during service restoration
Upgrade workstations, laptops and other hardware, as required, in line with existing maintenance contracts
Restore operating systems on workstations and laptops including Fids machines.
Conduct Fids rounds according to the agreed schedule to ensure effective operation of the Fids Infrastructure
Conduct an effective handover at the beginning and end of each shift, ensuring that no incidents are dropped, neglected, forgotten or poorly managed
Ensure that entries captured into ITSM are accurate paying particular attention to the description, journal entries and resolution fields
Ensure attention to detail when selecting the correct Services, categories and sub categories
Provide regular and timeous feedback to customers, SDA’s and 2LE
Ensure adherence to all ACSA policies, process, standards and procedures
Ensure compliance to IT security standards and best practice
Respond timeously to customer queries and always provide
Install, troubleshoot & maintain accounting systems
Actively find ways to improve customer service
Provide customer service as per agreed SLA’s and/ OLA’s
Constantly ensure that reference numbers are provided to customers / users when logging an incident
Consistently conduct oneself in a professional, polite and technically sound manner
Constantly speak coherently utilizing telephone etiquette techniques
Status: Current employer
Notice Period: 2 weeks
Employment type: 1 year contract
REFERENCES
Institution Contact Person Position Contact Numbers Walter Sisulu University
Mr J Lukose
Walter Sisulu University BCC –
Head of Department: Information
Technology
Email:
*******@***.**.**
Tel: (043-***-****
Supreme ICT Academy Ms D Gantile Managing Director Email:
info@supreictacademy.
co.za
Tel: (012-***-****
Eastern Cape Department of
Health Head office
Mr D Beecum Assistant Director
Email:
Deepak.beecum@echea
lth.co.za
Tel: (040-***-****
Eastern Cape Department of
Health Head office
Mr. T Zunguma
IT Practitioner – ICT Services
directorate
Email:
Thando.Zunguma@ech
ealth.gov.za
Tel: (040-***-****
Eastern Cape Department of
Health Head office
Mr S Magade
IT Practitioner – ICT Services
directorate
Email:
Siyabonga.magade@ec
health.gov.za
Tel: (040-***-****
Eastern Cape Department of
Health Office
Ms. P Mpambani
IT Practitioner – ICT Services
directorate
Email:
phumza.Mpambani@ec
health.gov.za
Tel: (040-***-**** /
Konica Minolta South
Africa
Mr. A Wakeni Supervisor
Anathiw@konicaminolt
asa.com
Tel (043-***-****/
Konica Minolta South Africa Mr. M Melane IT Technician Email
MayibuyeM@konicami
noltasa.com
Tel (043-***-****/
IT Academy Aaron Sampson Instructor
****@**-*******.**.**
Tel (086-***-****
IT Academy Carl Mullin Mentor
****@**-*******.**.**
Tel (086-***-****
Ulwembu Business
Services
Neo Masoeu HRBP & Change Specialist
nmasoeu@ulwembubs.c
om
Tel (010-***-****/
Ulwembu Business
Services
Tshifhiwa
Mashamba
IT Manager
tmashamba@ulwembub
s.com
Tel (010-***-****/
ABSA Africa Avile Sibozo
Desktop Support Engineer
*****.******@****.****
ca
Tel (041-***-**** /
ABSA Africa
Avuyile
Manquma
Desktop Support Engineer
Avuyile.manquma@abs
a.africa
Tel (011-***-****/
ABSA Africa Funanani Sigeda Call Coordinator
Funanani.Sigeda@absa.
africa
Tel (021-***-**** /
Contact this candidate