Customer Service Special Education
Resume:
*************@******.***
Port Chester, NY 10573
Skills
Strategic Market Planning
Time Management
Product Promotion & Branding Marketing
Bilingual-Spanish
Education And Training
Expected in 12/2022
Bachelor of Science:
Early Childhood Special Education
Pace University
Pleasantville, NY
Nicole Flores
Experience
Bloomingdales - Sales Expert/Jewlery
White Plains, NY
09/2021 - Current
Interacted with customers to understand particular needs and identify products and services best suited to helping in achieving goals.
Asked open-ended questions to determine what type of item customer desired, price range limits and recipient of item.
Contacted high-profile clients to follow up on products and services sold and verify satisfaction, resolving complaints and offering additional services.
Used bilingual skills to assist other sales associates in closing sales with Spanish-speaking customers.
Hollister.Co - Keyholder Manager
White Plains, NY
05/2019 - 09/2021
Hired and trained both brand representatives and stock associates to develop and maintain store revenue, team customer service skills and product knowledge.
Performed daily sales audits to ensure proper merchandize distribution to sales floor to increase profitability.
Executed daily reporting in store to plan out daily tasks and goals.
Supervised bank deposits and security procedures to support store opening and closing.
Abercrombie & Fitch - Brand Representative
White Plains, NY
02/2014 - 05/2019
Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
Processed merchandise returns and exchanges for customers to refund payments, trade merchandize and offer store credit.
Improved profitability by executing daily, weekly and monthly floor plan changes.
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