Customer Service Malayalam

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L I B I N . J KAPPAN

C A R EER A BRIDGEMENT

To achieve a challenging position in a professional organization through self - improvement by excelling in all responsibilities with sincere hard work, dedication & commitment. To work towards the development of the organization & grow with it. K E Y SKILLS

CONTACT

+91-623*******

+91-904*******

*******************@*****.***

Kottayam, Kerala, India

EMPLOYMENT CHRONICLE

F & B SUPERVISOR Oct 2014 - Present

HOTEL NATIONAL PARK ETTUMANOOR, KOTTAYAM KERALA INDIA KEY RESPONSIBILITIES

- Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards

- Preserve excellent levels of internal and external customer service

- Design exceptional menus, purchase goods and continuously make necessary improvements

- Identify customers’ needs and respond proactively to all of their concerns

- Lead F&B team by attracting, recruiting, training and appraising talented personnel

- Establish targets, KPI’s, schedules, policies and procedures

- Provide a two-way communication and nurture an ownership environment with emphasis in motivation and teamwork.

- Report on management regarding sales results and productivity ACADEMIC CREDENTIALS

BACHELOR OF BUSINESS

ADMINISTRATION 2014

- Sabarmati University,

Gujarat, India

HIGHER SECONDARY 2009

- Higher Secondary

Education- Government

Higher Secondary School,

Kadappoor

SSLC 2007

- Board of Public

Examination, Kerala, India

- Holy Cross Higher

Secondary School

Cherpunkal

Multi-Tasking Ability Innovative Dynamic Team Player Excellent Presentation Skills Leadership Quality Analytical Skills Good Communication Interpersonal Skills Reasoning Ability. COMPUTER PROFICIENCY

• COMMUNICATION - Interpersonal skills – verbal, problem solving and listening skills in any administrative role.

• SERVICE - Having a client focused approach Skills include Patience, Attentiveness and a positive language.

• ORGANIZATION - Helping others, organizing a to do list. Prioritizing tasks by the deadline for improving time -management.

• MANAGEMENT-Management skills to direct others and review others performance.

MS Word

MS Excel

MS Power Point

SAP

Internet & Email

P E R SONAL STRENGTHS

D E CLARATION

I hereby declare that the above-mentioned information is true and I bear the responsibility for the correctness of the above-mentioned particulars LIBIN. J KAPPAN

Gender : Male

Date of Birth : 10/05/1991

Nationality : Indian

Marital Status : Single

Current Address : Kappil House, Vayala Post Office, Kottayam, Kerala, India - 686587

P E R SONAL DOSSIER

L ANGUAGES KNOWN

English

Hindi

Malayalam

REFERENCE

• Available upon request,

INTEREST

Passport No : T9609438

Date of Expiry : 22/10/2029

Place of Issue : Cochin

• Holder of Valid Indian Driving License

- Driving License, No: 35/4095/2013 (M/C with gr, LMV) P A S S PORT D EATILS

D R I V I NG L I C ENSE D EATILS

Reading Music Travelling

Badminton Cricket

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