Service Representative Shift Coordinator
Resume:
Tyrisha Manley
Summary of Qualifications:
Ambitious self-starter who supports quality statt diversity and high company loyalty, along with
successfully planning, prioritizing, and managing various team tasks within high pressure situations.
Hard working and technically skilled in customer scivice known for accuracy, attention to detail and
timeliness in managing accounts and processing functions for employer.
Education:
Lancaster High Schaal - Laneaster, SC
High Schoul Diploma
June 2003
Work History
Customer Service Representative Feb 2019 - April 2020
1Qor Ine. Charlotte, NC
+ Identifled risks and challenging areas and recommends standards, policies, and procedures to
comect deficiencies and improve perfarmance.
Review accounts and service histories to identify trends and issues
Demonstrated ability to partner successfully with a broad spectrum af con
including senior management
© Responsible far working independently to evaluate customer's financial situations and negotiate
terms for repayment to resolve account delinquencies
+ Knowledgeabic af company product and services, policies, procedures, and collections sysicms.
* Negotiated with customers to resulve delinquency problems
© Worked in a goal-oriented environment to mect production indicators. Operate in a goal-oriented
environment, achieving individual and team performance Largels and core competencies
© Provides excellent customers service
Informed customers ahout billing procedures, processed customer payments and provided
payment option setup assistance
yents up ta and
Customer Service Representative May 2016 — August 2018
Tope Community LLG Lancaster, SC
* Provides excellent customers service
© Process account transactions effectively
* Resolve customer concerns ina timely fashion
* Follow procedures ly minimize errors and reduce fraud
+ Monitor hehavior in individual and group sessions and intervene when necessary
© Charted and recorded confidential client file information cequired by HIPAA laws.
Shift Coordinator Sept 2010 - May 2016
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