Darren Appolis

*a *st Avenue East Parktown North 2193, Johannesburg, South Africa

+27-081*******

adqi0c@r.postjobfree.com

Mar 15, 2022

HR PRACTITIONER/ MANAGER

Dear HR Practioner/Manager,

I recently spotted the vacant position of Customer Service Agent, and I would like to express deep interest in this position. I have more than ten years experience in the hospitality industry, and I'm passionate about extending hospitality to guests by creating memorable experiences. Over the years, I have acquired a plethora of professional skills and abilities that I believe will be immensely beneficial to your company. My previous job title as cabin crew member held at our national carrier, South African Airways (2010 - 2020) is where I refined my skills,knowledge and experience whilst realising my passion for hospitality and service excellence. My role as cabin attendant involved ; primarily the safety and equally the comfort and hospitality of guests in-flight. Maintaining and applying high standards of training and grooming whilst offering a quality service to our guests from all walks of life, diverse races, cultural/religious backgrounds and ages. One of many highlights during my service at SAA has to be serving Mr Thabo Mbeki and his fell.ow dignitaries as well as celebrity actress Charlize Theron. I love interacting with customers/clients on a regular basis, and in merit of my various job experiences has refined my development of remarkable problem solving, verbal and written communication skills. I know how to remain polite and professional at all times. In short, my airline experience and strong commitment to service excellence makes me a strong candidate for this position. I truly believe that this role will contribute to my personal growth and that I can represent your company in a professional and productive manner. Thank you for your consideration.

Contact Me

+27-081*******

adqi0c@r.postjobfree.com

2a 1st Avenue East

Parktown North 2193

Johannesburg,South

Africa

Social Profile

facebook.com/darren.app

ollis

Other Info

Skills

AVIATION MEDICINE- LVL 2

DANGEROUS GOODS - CAT 11

MICROSOFT OFFICE - WORD

/EXCEL

PROFESSIONAL DRIVING

PERMIT

(PrDp)

Languages

ENGLISH/ AFRIKAANS

Interest

Music, Travelling, dancing,

technology and innovation

References

EDWIN MULLER - 078*******

Esme Eloff - 072*******

DARREN APPOLIS

CUSTOMER SERVICE AGENT

About Me

I confidently boast 10 years of experience in service excellence. My training was obtained and kept current at South African Airways where I worked as an

international cabin crew member. I do also have

experience in the field of Service excellence- Personal and Business Banking Frontline.

Experience

2008 - 2009 STANDARD BANK SOUTH AFRICA

Customer Service Agent

Customer service agent - frontline . Teller and general banking enquiries. Back office administrative duties. Compliance with the FICA & FAIS regulations.

27 January

2009 - 30

August 2020

SOUTH AFRICAN AIRWAYS Cabin Crew

Member

Inflight cabin crew member responsible for the safety and comfort of passengers. Ensuring compliance with pre and post flight duties and adhering to company policy and industry related regulations.

Education

2008 - 2009 STANDARD BANK MAFISA LEARNERSHIP

Personal & Business Banking Frontline NQF 4

All-rounder : Teller and customer service agent

(enquiries) compliant with the FIAS & FICA

regulations.

31 December

2009 - 26

January 2010

SOUTH AFRICAN AIRWAYS SEPT & CABIN

CREW MEMBER TRAINING Cabin Crew

Member

Cabin crew member licensing per ICAO & SACAR part

64.

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