Remote Customer Service Rep or Call Center Rep

James Neily Howard, Jr.

***********@*******.***

Graham, NC 27253

336-***-**** / 336-336-***-****

EMPLOYMENT OBJECTIVE

Customer service professional seeking a part-time position as a virtual call center agency/telephone interviewer locally or remote.

SKILLS & ABILITIES

Customer Service Oriented

Ability to accept incoming & place outgoing phone calls

Complaint Resolution

Professional & Personable

Record keeping & Accurate Documentation

MS Word

Internet Research

Photoshop

Dedicate home office free of distractions

Home office equipment

Manage 3 Organization Facebook pages

WORK EXPERIENCE

Shiftsmart, Remote WAH, Indianapolis Indiana. Customer Service Call Agent, Secret Shopper, CSR for Small Business Administration (SBA) 6/20 to Present

Small Business Association (SBA) Tier 1 Call Center partnered with the SBA to assist Small Businesses Administration during the COVID-19 crisis. Inbound calls of Q&A concerning EIDL loan applications and PPP loans application status.

Secret Shopper through various retail and phone provider companies. Do assignments shopping and asking questions from script about various electronic devices such as Chromebook, laptops, MacBook, Smart speakers and specified smart phones. Check in location and take assigned pictures to upload on required questionnaire.

Pick assignments at your convenience when posted on the phone app only.

Integral Resources, Remote WAH Outbound Fundraising Telemarketer Solicitor, 125 Broad Street, 18th Floor, New York, NY 10004 February 21, 2022, to Present

work to make the country a more equitable, fair, and inclusive place

Outbound calling with professionalism, calm manner and deescalate negative situations.

Able to read, understand and explain information from various scripts

Taking cash donation via credit card by phone

Correct documentation of all calls

Ability to navigate to different computer screens while talking on the computer phone platform

Able to troubleshoot and recognize computer and internet issues.

Being able to text or call supervisor while on calls in an appropriate time

Assist Marketing Staff Connect Menomonee Falls WI, 53051 W9-IC Display and Setup, June 20, 2021-current.

Show up for promotional event.

Assist with company setup for promotional event.

Interact with the audience of the event.

Hand out promotional souvenir items to the attending crowd.

Assist with closing, break down setup and clean up event section.

NE MCI-A Mass Markets Company Remote WAHNC, West Des Moines in Iowa, Vaccination Support Specialist for State of Florida (2-25-2021-5-30-2021)

Answer frequently asked questions concerning Covid-19 Vaccinations.

Schedule vaccination appointments for doses 1 and 2 including: date, time, location, and type of vaccination.

Document or deposition call using the Five9 phone system platform.

Transfer to Tier 2-Esculations for special required calls.

GEA-Schedule service technician calls for General Electric Appliances.

Troubleshoot repairs

Document calls, input, or update client information, navigate different program screens to research information to input.

Transfer calls to different departments.

Close and document the call on different options

Alorica, Remote WAH, Verizon Operations Costumer Service Agent, Saraland Alabama 9-8-2020 to 1-4-2021

Having a positive attitude and a natural willingness to want to help others

Inbound call center or customer service via phone

familiarity with current technology including computers, tablets, Smartphones, and other cellular devices.

Accepted customer transactions, accepted customer complaints, and resolved customer

Processed customer returns and exchanges in a timely and efficient manner.

being an advocate for our customers, showing compassion and putting yourself in their shoes to calmly resolve and de-escalate customer concerns.

eBay, Owner of Home-based Business, Virtual, NC, USA, 2012 - Present

Accepted customer transactions, accepted customer complaints, and resolved customer complaints in a timely and professional manner to drive positive feedback and customer satisfaction.

Processed customer returns and exchanges in a timely and efficient manner.

Purchased, photographed, photo-edited merchandise pictures using Photoshop, wrote product descriptions, and posted merchandise to eBay account for sale online.

Packaged items sold, created, and purchased postage labels by weight and size.

Provided tracking numbers to buyer.

Graham Public Library, Graham, NC, Library Assistant Technician 10/2017 – 03/2018

Doing costumer service and costumer relations for the patrons.

Assisted and educated library customers with novel self-checkout system.

Located books and other holds requested by online customers using online messaging services.

Restocked library shelves and organized library resources to ensure ease of locating by library customers.

Completed email slips and placed on items for pickup by library customers.

Placed outgoing phone calls to inform library customers that their items were ready for pickup.

EDUCATION AND TRAINING

Alamance Community College, Haw River, NC,

Major: Mechanical Drafting Designs and AutoCAD.

Diploma: Mechanical Drafting (1 Year Program), July 17, 1998.

Certificate: Auto-CAD (Computer Aided Drawing). July 17, 1999.

Edgecombe Community College, Rocky Mount, NC

Major: Introduction to Microcomputer Operations, 05/1995 – 08/1997.

Vance-Granville Community College Henderson, NC

Certificate: Light-Construction, Brick Mason, Welding and Blueprint Reading, 01/1990 – 06/1990

Rocky Mount Senior High, Rocky Mount, NC. High School Diploma, 08/1980-06/1981

REFERENCES

JAMES RALPH PIKE

SUPERVISOR at UNC-CH

I BELIEVE JAMES WILL MAKE A GOOD RELIABLE EMPLOYEE. HE WAS OUR VOLUNTEER DIRECTOR OF SOCIAL MEDIA AT MEN OF STEEL FOR SEVERAL YEARS AND DID WELL. HE HAS GOOD INTERNET RESEARCH SKILLS AND KIND FIND THINGS WHEN OTHER PEOPLE CAN'T.

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