Lucy Crombie, B.S.E.E., CNE

*** ********* ***, *** **

New York, NY 10016

929-***-****

adqhya@r.postjobfree.com

Technical Expertise

Applications: MS Office Suite 2007, 2010, 2013, O365, MS Project, Outlook 2010, 2013, Exchange 2010, Slack, iManage DMS, RDP, RDM, ERP, SharePoint, ShareGate Migrations,Wisetrack, TechExcel ServiceWise, ServiceNow, Connectwise, Jira, Remedy, Track-IT, ITIL, CA ITCM, SafeEnd, SafeGuard, SCCM, JAMF Suite, Seibel (Oracle), Maximo (IBM), Agile, VMWare Airwatch, Bluecoat, Lotus Notes Suite, Databases – Access, SQL, Raisers Edge, Kintera, Vista, Primavera, Proprietary; GIS, POS, Flash, Dreamweaver, Quark, Corel, Director, Photoshop, Illustrator, Visio, AutoCAD, Revit, Maya, Solidworks, Outlook, GroupWise, Ghost, QuickBooks, Thomson, Bloomberg, InDesign, Adobe CS, Bluebeam, Logmein, PC Anywhere, Kaseya, RSA, VNC, MS Remote Desktop, GoTo Meeting, Lync, Zoom, Google Meet, Satchel, SuperSatchel, Malwarebytes, DropBox, Box, Google BigFix

Operating Systems: Windows XP, 2003, 2007, 2008, 2010, 2012, 2016,Vista, 7, 8, 8.1, 10, Android iOS, Mac OS 10.6, Unix, Wyse, Linux Mint, Ubuntu Zorin

Networks: Windows Server 2003, 2008, 2012, 2016, SCCM, MFA, OKTA, VPN, Symantic Enterprise Vault, Enterprise Compliance Accelerator, Vmware, VDI, Active Directory, GPO, Cisco, Nortel, Backup Systems, Antivirus: Norton, MacAfee, Sophos, Kaspersky, BitLocker, Casper, AVG, DHCP, DNS, Active Directory, OSPF, IGRP, EIGRP, BGP, ZENworks, NAL, VoIP, VMware, Citrix, MDM, EMM, BES, Airwatch, Rackspace, AWS, WSUS, Azure,

Contracts: Reviewed and signed Vendor Contracts, Reviewed and signed Job Description Contracts, wrote Employee Contracts for new Employees, Reviewed signed and executed SLAs, Reviewed, signed and took ownership of Assets in Asset Delivery Invoices

Hardware: NewTech Tricasters, Allen 7 Digital Boards, Crestron, Polycom, Cisco Telepresence, Barracuda, Meraki, MS Surface, MS Surface Pro, PC’s, Macs, Laptops, Lenovo, Dell, HP, Surface Pro’s, Servers, Scanners, HP, Ricoh and Xerox Printers, Xerox Fiery Printers, Plotters, PDA’s, Blackberry, iPhones, IPads, Samsung 6, AV, Sound/ Video Systems, Siemens, Rolm, Avaya, PBX, Routers, Bridges, Hubs, Firewalls.

Education

University College Dublin Bachelor of Engineering

Novell Certified Novell Engineer (CNE)

New York University Certificates in C, Unix, Cisco Routers and Network Security

Brooklyn Polytechnic, NY Certificates in Network Design and Implementation

Pratt, NYC Certificates in LANs and Print/Web Layout

Other Member of Mensa (UK), IEI (Ire) IEE (UK), IEEE (USA), Friends of the High Line

NYS OSHA codes, JHACO, Sarbanes Oxley ITIL and DOB building regulations

Speak (excellent)French, Speak/Read (medium) Spanish and German

IT Consulting / Help Desk / Desktop Support / Customer Service / Operations

•Engineered merger between 2 major Ad Agencies which involved relocating to a neutral property of eight floors of Dag Hammerskjold Plaza

•This involved interacting with vendees, architects and cintractors on a $10M budget which came in on time, on budget And without incident.

•Provided Executive Level, up to C-Level Officers, Support and Training to Clients

•Superior Administrative knowledge of MS Office, G-Suite, Track IT, Remedy, Bloomberg, Networking, Databases and Email

•Setup multimedia A/V presentations in Crestron Rooms using Polycom Systems and Cisco TelePresence

•Hardware Assistance - Printers, Xerox Fierys, Laptops, Desktops, A/V

•Documented all customer calls, responding in a timely manner and escalating if necessary

•Collaborated with other consultants on software and hardware upgrades

•Implemented security profiles on WAN and Network as a whole

•Migrated entire Enterprises from Win XP to Win 7, Win 7 to Win 8.1 and Win 10 with 2000+ End Users, Remote and On-Prem

•Implemented OneDrive with over 2000 End Users, Remote and On-Prem

•Built and rebuilt aspects of Network as required.

•Tested, Packaged and Deployed Applications using Application Launcher

Clients Include:

•Sept 21 – Oct 21: Warburg Pincus, NYC, NY

IT Consultant assisting WP's regular IT Department during the return to on site work after Covid quarantine.

Answering phones and filing tickets in Track-IT on behalf of all returning staff including the Executive Level.

•Assigning tickets to Techs

•To most commentators:

•you've never lived in the Arab world.

•Women are baby-makers, and that is ACCEPTED!

•Men defer to other men as confidantes and often for sex, although homosexuality is a crime.

•An Islamic or Arabic man may give his wife a "tease" of dark secrets, but would never reveal truths to her. Go live there you'll see technical queries and solving technical problems by phone

•Inventorying Assets and tabulating them in Excel, while labeling these Assets individually for recycling.

•Jan 19 - Aug 21: Independent Consulting, including Team Lead on Win 10//O365 Migration at Santander Bank,Win 10 Analyst at Konica Minolta-All Covered, Board of Education, Health & Hospitals Corp,NYC, NY

IT Consultant while volunteering at the Pantry/Shelter at St Barts Church, Park Ave, NYC

•Using AD and SCCM implemented an environment of licensing over the Organization

•When applications were not packaged, determined on a case by case level whether the application should be deployed or not.

•A/V, Windows 7, 8.1, 10 and Mac OS X systems analysis and support

•Using images and implementing Bitdefender, N-Able, planning and Coordinating the rollout of Win 10 at Law firms, Non Profits and Ad Agencies under the umbrella of Konica-Minolta

•This also involves coordinating Moves Adds and Changes which need to be coordinated with the End Users.

•Migrating NY Region of all end users at Santander Bank from Win 7 to Win 10/O365

•Implemented OneDrive over Enterprises both Remote and On-Prem

•Analysis of hardware problems and subsequent break//fix solutions

•Upgrading hardware and administering software patches

•Supporting and training Clients on Applications such as MS Office, Email, Internet and Connectivity.

•Running Anti-Virus and cleaning up the Client’s system.

•Running Backups and training Client on how to do backups and restores.

•Surveying via 3-D mapping and implementing Access Points for Cisco Merakis for all NYC Hospitals (HHC) – Dyntek Project

•This entails taking notes of coordinates of all Acceess Points, calculating the range of connectivity .

•We are also ensuring that there is no outside interference, from within the Hospital or elsewhere

•Provided support to numerous small companies – law firms, construction firms, fashion designer firms

•Used AD, Remote Desktop, ECP, Slack, Asset Management, LogmeIn

Oct 17 – Dec 2018: Verisk Analytics, Jersey City, NJ

IT Consultant on Project Managing Migration from Win 7 to Win 10 /O365 and OneDrive, SharePoint and Skype to the Cloud.

•White Glove C-Level Support for all C-Level AV Support including Telecom, AV scheduling, setup and AV h/w, s/w assistance

•Windows 7 and 10 and Mac Sierra systems analysis, migration and support.

•Using SCCM and AD, deployed packaged applications – something I have been doing since becoming a CNE: Novell were the first to deploy secure applications

•Determined on a case by case level which non-packaged applications should or should not be deployed.

•In identifying, planning and implementing this massive change, enterprise-wide, it was essential to gain employee’s trust.

•Having executed these migrations before at Shawmut (Win 7 to Win 8.1 to Win 10), Emblem (Win XP to Win 7) and at Thomson Reuters once trust is established, scheduling the implementation and more importantly the training, and sustaining the transition can proceed.

•Followed PMLC at all times

•Maintained Database in Service Now of Assets after planning, ordering and receiving them.

•Assisted End Users in Ordering and Billing Software.

•Interacted with Vendors.

•Deployed Applications via SCCM

•Supported O365, G-Suite, Skype for Business, Lync, WebEx, OneDrive and Exchange

•Trained End Users on Avaya IP Telecom, Skype for Business, OneDrive, Exchange and Win 10

•Monitored Voice issues on Avaya phones

•Configured Androids for End Users and interacted with Verizon via Portal or via phone when issues arose.

•Interacted with End Users - 1000 on site - on a face to face level daily

•Maintained open door policy on questions

•Ensured that all core applications were migrated to work in a Win 10 environment

•Proprietary applications were scheduled to be addressed for analysis and solutions.

•Once a Division’s applications were all successfully migrated, that Department’s Managers were notified and scheduled for full Migration to Win 10

•Scheduling controlled on Sharepoint.

•Migrating various versions of Sharepont using ShareGate

•Implemented Symantec Enterprise Vault for Archiving documents

•Implemented Symantec Compliance Accelerator for email content searches.

•Upgrading Win Servers and patching as appropriate.

•Upgrading to Win 2016 and expanding to the Cloud

•Imaging and deploying Surface Books and Surface Pro’s with Win 10 Images.

•Imaging and deploying HP 8300’s, HP Elite Books and Lenovos with Win 7 supporting non-Win 10 compatible applications.

•Used SolarWinds to monitor, diagnose and address traffic issues.

•Used Check Point Security and BitLocker Encryption

•Used OKTA as a security measure and MFA as an extra layer of security to access the Network.

•Implemented Moves Adds Changes making sure all Network connections were up and running for End Users.

•Migrated End Users to Skype for Business, maintaining SIP and Cisco CUC logs.

•Deployed IP Phones and ensured functionality of all telephonic systems – VoIP, Call Center, Vmail, Skype for Business.

•Updated and closed tickets in Service Now, adhering to strict SLAs and QOS.

•Implementing and supporting VMware and WYSE devices to connect to VDI Thin Client’s.

•Trained End Users on how to use A/V technology including Skype for Business from their desktops, laptops and other Mobile Devices.

•Trained Remote End Users on Skype for Business Offline

•Designed and maintained detailed Excel Sheets reflecting Asset Management, then transferred to Service Now’s Asset Management.

•Used AD to contr accounts and groups and SCCM to deploy applications.

•Deployed, setup and assisted End Users with Jabra Headsets.

•Communicated with End Users using Sharepoint,Yammer, MS Teams, Skype for Business, IM

•Assisted End Users by phone, email and in person on MS Office 2007, 2010, O365, Skype for Business, Adobe Acrobat Pro and other applications

•Assisted End Users remotely using Bomgar, RDP and GoToAssist

•Using Service Now, worked and closed tickets, documented them and escalated if necessary.

•Configuring Surface and Surface Pros to individual Profiles for New Employees and for Current Employees under a “Tech Refresh” Project Company wide.

•Prepared Welcoming Packages for New Employees and walked them through any questions that they had about the System and/or equipment.

•Implementing OneDrive and configured it individually both on premises and remotely.

•Removing OneDrive for Business from individual devices and replacing it with the newer OneDrive – Verisk Analytics, remotely and locally.

•Provisioning Skype for Business on premises and remotely.

•Configuring RSA tokens for End Users requiring remote access.

•Alerting Networking to any connectivity issues, then following through until a resolution is found.

•Provisioning Polycom IP phones and assisting the End User with Configuration.

•Configuring iPhones for New Employees.

•Using SCCM to deploy packaged software applications.

•Assisting End Users install non-packaged application, both licensed and non-licensed

•Assistance in A/V meetings using Crestron, Polycom, Skype for Business, BlueJean and WebEx

•Implementing MFA and training End Users on it.

•Assisted End Users on Printing in a spooled Network Environment and on individual HP 1212’s and HP 1515’s in the field.

•Analysis of hardware problems and subsequent break//fix solutions

•Upgrading hardware as necessary

•Supporting and training Clients on Applications such as MS Office, Email, Internet WiFi, BYOD and Connectivity.

Mar 17 – Aug 17: Independent Consulting, NYC, NY

IT Consultant while volunteering at the Pantry/Shelter at St Barts Church, Park Ave, NYC

•A/V, Windows 7, 8.1, 10 and Mac OS X systems analysis and support

•Analysis of hardware problems and subsequent break//fix solutions

•Upgrading hardware and administering software patches

•Supporting and training Clients on Applications such as MS Office, G-Suite, Exchange Email, Internet and Connectivity.

•Running Anti-Virus and cleaning up the Client’s system.

•Running Backups and training Client on how to do backups and restores.

Sept 16 – Feb 17: New York City Housing Authority, NYCHA, NYC, NY

IT Consultant, Senior Consultant on Samsung 6 Helpdesk & Manager of Mobile Devices NYC

•Supported and Trained all 13,000 employees on handheld Samsung 6 devices utilizing Oracle’s Siebel and Maximo (IBM) in an Agile environment.

•Utilized and supported Windows 7, 8.1 and 10

•Project Managed the configuration of all Mobile Devices, following PMLC

•Organized a Database of weekly increasing inventory of Android phones in Excel for classes and streamlined the Database on a daily basis

•Responding to phone or emailed tickets with a 3 day SLA

•Utilized in-house Service Desk system to create, edit, update and close tickets.

•Setting up Samsung 6 Smartphones for employees with Maximo (IBM) – used to control and organize Work Orders throughout NYCHA

•Correcting all errors with IBM’s BigFix

•Troubleshooting and fixing any problems, either software or break/fix in Samsung 6’s after deployment, either face to face or by phone.

•Hand Held Devices are locked down with Airwatch (VMWare)

•Designed Excel spreadsheet listing all devices coming and going in an alphabetized system (within the spreadsheet, developed Tabs for Students who did not show, missing devices, devices that needed reconfiguring; ability to do queries, charts, VLOOKUP/HLOOKUP, and other functions, from Excel spreadsheet)

•Enabled accounts and reset passwords in Active Directory, AD

•Prepped Phones with IBM Maximo daily for the next days’ classes – usually 30 to 40 employees

•Sent daily updates on the Samsung 6 Database to Management

•Verified that employees can see the correct work orders assigned to them, before they sign for and take away a phone, and assisting if not configured correctly for them.

Nov 15 – Sept 16: Grey Advertising, NYC, NY

IT Consultant, Emphasis on Client Service, A/V, Supervising, Asset Management and Training

•Creating user accounts and maintaining logs in AD and SCCM

•Set up Audio Visual conferences with other Clients

This involved coordinating with the external Client's IT A/V Team to ensure synchronization of resources.

Remained in the A/V Room for duration of the Presentation at Clients' request.

•Interfaced with Building Management for remodeling of Floors and Permits to pull cable between Floors.

•Rolling out new PCs, upgrading PCs

•Set up Cisco IP phones and monitored noise issues on phones.

•Documented and Escalated problem Tickets.

•Documented noise issues and

•Converting Mac users to PC and training them

•Interfacing with vendors

•Ghosting the systems and installing the correct image for that particular model and department.

•Using Zenworks, tested Applications for Standardization and Compliance on Servers prior to Deployment across Network

•General support and training for users

•Maintenance of website utilizing HTML, wireless support and technical writing

Jul 15 – Nov 15: Shawmut Design & Construction, NYC, NY

IT Consultant, Emphasis on Superior Face to Face and Remote Client Support, Project Managed Migration to Win 10, A/V, Re-Imaging, Asset Management, Break/Fix, NYC

•Provided C-Level Support to all Executives: CEO, CFO, CLO and 1000 employees of which at least 300 operated remotely from Construction Sites across the USA

•Emphasized Excellent Customer Satisfaction – always going the extra mile for the End Users in this very busy demanding industry.

•Controlled groups via AD

•Determined accessibility to applications via authorization in SCCM or non-packaged applications

•Procured all software and Hardware and maintained an Asset Database

•Configured Androids for End Users and interacted with Verizon via Portal or via phone when issues arose.

•Supported End Users in setting up Lync and Skype for Business Meetings.

•Supported 3Com IP phones

•Tracked voice issues, documenting them and escalating for an upgrade if necessary

•Tracked Tickets and Inventory using ServiceNow

•Planned and executed IMACs throughout the Company.

•Ensured that all core applications were migrated to work in a Win 10 environment

•Proprietary applications were scheduled to be addressed for analysis and solutions.

•Once a Division’s applications were all successfully migrated, that Department were notified and scheduled for full Migration to Win 10

•Scheduling controlled on Sharepoint.

•Administered break/fix on PCs, Macs, printers, scanners.

•Set up Polycom/Crestron A/V Systems for Video Conferencing and for Company Broadcast Meetings

•Used telnet to access routers and switches.

•Troubleshooting and patching servers

•Using CMiC governed all aspects of Project Drawings, Scheduling, Timekeeping and Internal Data Feeds

•Imaged Lenovo ThinkPads T410s, T420s, T430s, T440s, T450s with Win 7and Microsoft Surface Pros with Win 8 and Win 10

•Used ServiceWise to create, edit, update and close Tickets.

•Deployed Applications (IMACs) remotely via SCCM and PC Anywhere

•Under the Network Manager’s Direction, carried out Network tasks in Server Room.

•Set up new iPhones, ThinkPads and Surface Pros for End Users

•Enabled accounts and reset passwords in Active Directory (AD).

•Relocated Objects in AD as determined by Company Policy

•Using SCCM, maintained inventory, deployed applications and devices and submitted application requests to Management

•Reported assignment, reassignment and retrieval of Assets to Asset Manager

•Troubleshooting of hardware and software on ThinkPads, Surfaces and iPhones

•Supported MS Office, Outlook, Bluebeam, AutoCAD, Satchel, Super Satchel, MS Office, Outlook remotely via SCCM and Lync or by phone or deskside

•Maintaining Systems by running AntiVirus and other maintenance tools.

•Supported End Users as we transitioned entire company from Outlook 2010 to Outlook 365 in the Cloud

May 15 – Jun 15: Independent Consulting including Winebow, NYC, NY

IT Consultant, Emphasis on Project Management, IMAC, Logistics and Asset Management, NYC

•Relocated Firm from NJ to NYC

•Imaged HP 650 Probooks, HP 800 EliteDesks and IPad for IMAC Project

•Using AWS and Azure, modified and maintained databases.

•Using Jira kept track of all inventory and recorded any “tickets” of what needed to be done on each piece of equipment.

•Disconnected Network Backbone – Cisco 2800 Router, Cisco 3650 Switches, Juniper SSG5 Gateway for IMAC Project

•After relocation to new Site, reconnected Network Backbone and attached and tested all computers and Avaya phones on new Network

Jan 15 – Apr 15: NY Foundling Hospital, NYC, NY

IT Help Desk Coordinator & Supervisor, Project Manager of solidifying IT Support into an Enterprise Level, NYC

•Using ConnectWise acted as C-Level White Glove support to all C-Level Executives as the Help Desk Ticketing System, Coordinated and Dispatched the 5 IT Helpdesk Technicians’ Schedules

•Added, removed, modified Objects on Active Directory

•Adhered to PMLC on solidifying Desktop Support Methology

•Monitored the MS Network which used Core for internal Remote Access, Citrix and RSA for External Access tunneling in.

•Performed Metrics on ConnectWise, establishing effectiveness of the Help Desk and productivity Statistics on each Technician.

•Generated Reports to that effect

•Counseled and Mentored the Technicians individually, encouraging them to be the best they can be

•Hardware used: Lenovo Laptops, Samsung Smartphones, Blackberries, Avaya IP phones, Barracuda Firewall, Merakis, Airwatch

Mar 12 – Jan 15: Independent Consulting, Various sites including Emblem Health, Direct TV, Weil Gotshal & Manges, NYC, NY

Consulting on Applications and Web content while volunteering at the Pantry/Shelter at St Barts Church, Park Ave, NYC

•Weil Gothshal & Manges: Level 2 Deskside Support: Nov 2014 – Dec 2014

•Acted as C-Level White Glove support to all C-Level Executives

•Assisting End Users with Laptop Setups and MiFi Setups.

•Updating Inventory Database - Inhouse designed database

•Updating tickets in ServiceNow as they were completed

•Independent Consulting: Basic Windows and Application support: Apr 2014 – Oct 2014

•Emblem Health: Level 2 Deskside Support and Migrations win XP to Win 7: June 2013 – Mar 2014

•Using ServiceNow for Ticking System, acted as C-Level White Glove support to all C-Level Executives

•Migration from Win XP to Win 7 - Once a Division’s applications were all successfully migrated, that Department was notified and scheduled for full Migration to Win 10

•Scheduling controlled on Sharepoint.

•Administered break/fix on PCs, Macs, printers, scanners.

•Following Hurricane Sandy, at Emblem, the Network had to be rebuilt – rebuilt using Dell Servers, Cisco Routers and Switches

•Added, removed, modified Objects on Active Directory

•Built servers and patched and maintained as necessary.

•Setup end Users on Avaya 9600 series VoIP phones connected to Avaya Communicator

•Assisted EU's with MS Office 2010, Bloomberg, GeoAccess, FTP, Mainframe Access, SAS and other Analytical software

•Assisted End Users with IT issues on a variety of problems from Networking to comprehension of Applications

•Coordinated and Setup A/V Rooms for Presentations.

This entailed coordinating with the Participants and ensuring that the connections worked properly.

•Maintained Inventory Database as equipment arrived and/or was being decommissioned

•Assisted End Users Remotely by taking control of their PC, - via VNC, RDC, CA's ITCM or Citrix; by phone, by email and going Deskside

•Implemented ITIL best practices

•Adhered to SOX regulations

•Proficient in Computer Associates (CA) ITCM.

•Deployment of pre-packaged Applications utilizing ITCM

•Used SCCM and ITCM to load images

•Supported Azure for data content.

•Creating, modifying and analyzing profiles using Active Roles and Active Directory

•Proficient in SAS, Qcare, Market Prominence, Cognos and other Health Care related Applications

•Proficient in Safeguard and Safend – encryption packages to protect Company Data

•Proficient in VPN, FTP and SSL VPN

•Independent Consulting: Basic Windows and Application support: Mar 2014 – May 2014

•DirecTV, Level 2 MAC Support Jan 2013 – Feb 2013

•Project Managed the successful storage, then reallocation of Asset during a 3 floor renovation

•Acted as C-Level White Glove support to all C-Level Executives

•MAC (Moves Adds and Changes) of PCs, Macs and peripheral and Networking Equipment using AutoCAD as a guide

•Physical expansion of the Network on each floor required gutting the floor, rewiring and testing connectivity at each port

•Read Blueprints and interfaced with Networking and Facilities to ensure final outcome was according to specifications

•Tested Equipment – PCs, Printers, IP Phones - for connectivity upon reconnection

•Independent Consulting: Basic Windows and Application support: Apr 2012 – Dec 2012

Feb 11 – Mar 12: Young & Rubicam, NYC, NY

Applications, A/V, Scheduling and Deployment Engineer.

•Acted as C-Level White Glove support to all C-Level Executives

•Assessed needs of Client and made recommendations accordingly.

•Deployed software using JAMF Casper(Macs) and SCCM (PCs)

•Maintained Database of Assets – Hardware and Software

•Provided Superior Support, up to C-Level Executives, by going deskside or via phone, email and Remotely via VNC, RSA, logmein

•Following expansion of Company to new Floors, redesigning the Network using Dell Servers, Cisco Routers.

•Rewired in accordance with blueprints of Office layout and terminated ports accordingly.

•Set up IP phones and joined them to the Unity.

•Set up Blackberries on the BES

•Added /removed/modified Objects on Active Directory

•Set up Crestron Audio Visual Rooms with Polycom Systems and Cisco TelePresence for Presentations.

This involved ascertaining the nature of the Presentation – whether Web based, straightforward in house or conferenced where guests would enter the Room at a pre-established time.

•Interfaced with A/V Room Scheduler to ensure the correct Room had been booked for the Client with the correct facilities and size.

•Using Avaya Communicator, set up end Users on the Avaya One-X and 9600 Series VoIP phones

•Contacted point person prior to A/V presentation for run through of the System as they had requested it.

Reached out to remote Clients as necessary to verify the time and date of the Presentation in their time zone.

•Showed Client various tools available during the Presentation,

eg how to Mute the presentation, how to have one Room as an Insert in the corner and how to remove this feature

•Remained in the Crestron A/V Room for the duration of the Presentation at the Clients' request.

•Built and deployed systems as requested by Client using LAN Desk Management Console

•9Using AutoCAD, relocated EU's to other floors while their floor was being renovated.

•Maintained Inventory Database in the In House Ticketing System, listing ownership, location and warranty details.

•Tested software on Win 2008 Network for Client

•Requested and Supervised external expert Fortune 500 Technicians when on site assisting with parts or upgrades

•Hardware Assistance - Plotters, Printers, Xerox Fierys, Laptops, Desktops, Phones, Handhelds, GIS Equipment, Projectors and A/V

•Maintained Inventory Databases and prepared Excel Sheets of specific Inventories as requested.

•Updated the Wiki with Information to Streamline IT Department Knowledge and Productivity

•Assisted EUs at Other Sites across the USA by dispatching required or requested hardware or giving access to NY Groups on the NY Network as permitted by Senior Management.

•Submitted Network Requests for Loaner Aircards, Blackberries and for Cisco IP phones to join the Unity (Unified Communication Manager Express).

•Ensured EUs sign off on their responsibilities when receiving Permanent Mobile Devices, Loaner Mobile Devices or Loaner Portable Projectors and retained copies of this paperwork while updating appropriate databases with specific notes if necessary.

•Pursued the return of loaner equipment on specified return dates, signed equipment back in and updated the appropriate databases.

•Built new systems according to Client specifications, implementing SOX regulations, while updating ITIL, Wisetrack and other in house databases regarding software and hardware allocations, including case specific notes.

•Assisted End Users (EUs) on applications such as: MS Office 2010, 2010, Adobe CS6, Web Based Applications, Social Media and Unix based proprietary Finance Packages.

•Implemented Antivirus Sophos and resolved virus attacks.

•Supported EUs on Windows XP, Vista, Windows 7 and OSX

•Setup VPN for EUs receiving new laptops, testing both LAN and Wi-Fi connections before deploying.

•Emphasis on Client Customer Satisfaction and maintained the ITIL and other databases for IT, Inventory, Finance and Auditing.

May 10 – Feb 11: Consultant Siemens/Thomson Reuters, NYC, NY

Consultant, Emphasis on Project Management, Coordination, Logistics and Supervision.

•New York Project Manager/Coordinator in Global Migration XP to Windows 7 utilizing Agile and Sharepoint

•Maintained Asset Procurement DataBase.

•Scheduled with End Users time and day for transfer of data and Deployment of New System.

•Supervised 10 Deployment Technicians, ensuring End User signed off upon Delivery of New System and Retrieval of Old System.

•Supervised Delivery and Storage of New Systems which were already Ghosted with New Windows 7 Image.

•Tracked all Serial Numbers of Systems and Comments associated with Deployment on Sharepoint.

•Supervised Recycling and Pickup of Old Systems.

Jan 08 – Dec 10: New York University, NYC, NY

Teacher's Assistant/Trainer and Main Lab Assistant/Trainer

•After completing the Course in Cisco Routers and Switches, was invited back to Train in the Labs portion of Cisco and Win 2008 Server

•Prepped course work, exams and graded exams.

•Trained students, on Fridays (Open Lab Day, where all IT Students were allowed to use the IT Labs) on anapplication being taught.

• These applications included Cisco and Nortel Routers and Bridges, Flash, Win NT, 2000 Server, Dreamweaver

•Emphasis on Training, Client Satisfaction and Expanding the Possibilities in each EU’s mind that they can Excel.

•Exhibited Leadership to the Team.

Feb 05 – Dec 07: Prospect Park Alliance, Brooklyn, NY

VP of IT

· Managed budget of $0.5M for IT Department, assisting other Departments' IT budgets to an overall responsibility of over $2M

· Hired and Supervised IT Department Employees, training them, overseeing their reports, coaching and encouraging them in their approach to problem solving.

· Built Win 2003 servers and rearranged topology of Network

· Reviewed contracts with Vendors and created new contracts.

· Reviewed RFPs and RFQs

· Interfaced and Consulted with the City of NYC regarding any changes to buildings, IT or Telephone Connections

· Analyzed the Network upon arrival, re-segmenting it and applying a logical topology to it.

· Planned and coordinated relocation of IT and other Departments from one building to another involving wiring, testing, and logistics.

· Supervised

Contact this candidate