Customer Service, Production Supervisor, CEO, SIGMA MALE

LARRY CLIFFORD

CAREER OBJECTIVE

A self-motivated, customer service-oriented individual with proven ability to connect with clients, utilize available systems to improve the bottom line, and give one hundred percent effort to the team, seeks position in a dynamic, growing industry.

KEY SKILLS AND ABILITIES

Communication: Written and Verbal Team Building Customer Service Active Learning Training Presentations

Inductive and Deductive Reasoning Public Relations Persuasion Social Perceptiveness Time Management Multitasking TECHNICAL PROFICIENCIES

Microsoft Office Suite including Word, Excel, Outlook, PowerPoint, and numerous other proprietary software, hardware, and web based applications. Continually learning and utilizing new technologies to improve efficiencies, reduce costs, and maximize professional effectiveness. EXPERIENCE

Majestic Garden Landscaping LLC, Seattle, WA

Owner Operator 08/2019 – 10/2021

● Started working with a team of 3 members and I ended when I had a crew of up to 20 workers.

● Was in charge of the Sales process to increase the work load and profitability.

● While the team was working, I started some Marketing in all the possible media.

● Increased the profitability by offering a service Lee’s Landscaping & Construction. Seattle, WA

Marketing and Outside Sales Account Executive, 2013 – 08/2019

● Canvassed neighborhoods, made sales presentations to prospective clients, and negotiated contracts.

● Conferred with potential customers regarding needs and vision, and advised customers on services available to complete desired project.

● Planned and directed staffing, training, and performance evaluations to develop and control sales and service programs.

● Performed general office duties, such as ordering supplies, maintaining records, Management database systems, and performing basic bookkeeping work.

● Directed and coordinated activities involving sales of landscape services and construction projects.

● Planned, administered, and controlled budgets for contracts, equipment, and supplies. Essential Baking Company 2010 – 2013

Production Supervisor / Project Supervisor, Seattle, WA

● Picked, organized, loaded, and distributed products within a specified route.

● Conferred with customers by telephone or in person to provide information about products and services, take and enter orders, cancel accounts, and obtain details of complaints.

● Planned, developed, and tested new route sequences for efficiency.

● Trained, evaluated, and oversaw daily activities of up to 5 direct reports.

● Promoted to team lead after 2 weeks of employment with no previous experience.

● Worked directly with multiple clients to develop and produce new product lines.

● Conducted research, compiled data, and prepared presentations for clients and company management.

● Streamlined processes and organized teams to ensure production met product demand.

● Wrote customer orders and sales contracts according to company guidelines.

● Collected money from customers, made change, and recorded transactions on customer receipts.

● Utilized divergent thinking to overcome production issues and maintain product quality.

● Analyzed internal processes and implemented strategic ideas to simplify Standard

● Operating Procedures and increase production efficiency.

● Increased production 1060 percent in nine month period.

● Researched, developed, and implemented curriculum for internal safety team.

● Prepared invoices, safety reports, memos, letters, financial statements and route details using word processing, spreadsheet, database, and presentation software.

● Responsible for product inventory, machinery maintenance, team training for machine usage, and fermentation processes.

● Kept records of customer interactions and transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

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