Resources Manager Customer Service

STEPHEN EQUITOS LORRIETTA

No * Juli Estate FagbaIju Road, Lagos.

****************@*****.*** Tel: 080********

CAREER OBJECTIVE

To work with an organization that will enable me apply the knowledge I have acquired over the years through self capacity building and afford me with the opportunity to acquire more skills with the eventual outcome being a sound contribution to the corporate organization and addition of value to the organization

WORK EXPERIENCE

LONGRICH COMPANY 2021- TILL DATE

HUMAN RESOURCES MANAGER

Recruit Candidate/hiring

Process patrol/update policies

Maintenance employees records/benefit analysis of staff

Performance appraisal/ conduct disciplinary actions

Compensation/promotion

Total quality management/ H.R technology management

EOKWUSI WEB SOLUTION (Software Company) 2016 -2017

Position: HR/Admin Manager

Responsibilities/Key Duties

Answering or solving HR-related questions or issues within the organization

Support of the recruitment processes

Maintenance of the actuality and correctness of all the stored data about employees and HR-related information, e.g. vacations, fluctuation, absence

Administration in the processing of payrolls

Keeping the organization up-to-date regarding HRM practices

Coordination of the cooperation with recruitment agencies.

AMIGOS COMPANY 2015 - 2016

Instructor (Teaching Chinese client English language)

Ikeja branch

UNION BANK PLC 2013-2015

Allen branch

Position: Admin Manager

Responsibilities/Key Duties

Develop strategies in administrative manager functions to effectively run an organization.

Supervise and manage administrative operations of a department.

Develop and implement administrative functions to monitor business operations.

Manage and direct the activities of the staff in an administrative set-up.

Manage and supervise facilities functions in a production setting facility.

Interact with other department heads in managing the entire administrative operations.

Assist and support front desk management in handling visitors and clients.

Assist and support financial department in preparation of budget and other reports and statements.

ECO BANK NIG PLC 2008-2013

Sabo -Yaba Branch, Lagos

Operation Department

Position: Teller (cash officer) / Customer service personnel

Responsibilities/ Key Duties

Provide splendid customer services to customers in a friendly and courteous manner at all times

Improve customers banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay

Ensure that all the bank s policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties

Inform and suggest new banking products to customers

Provide information to customers on their account status and account balances

Ensure that customers confidential information is properly protected and only used for official purposes

Skills

Ability to work under pressure

Self motivational skill with the ability to work effectively in a team

Integrity and discipline

Action oriented approach to work

Proficient in Microsoft Office Suite

Knowledge of customer service practices

Attention to Detail

Resolving Conflict

PERSONAL INFORMATION

Marital status Married

Date of Birth 10 NOV 1982

Nationality Nigerian

State of origin Delta State

Language Spoken Igbo, Yoruba

ACADEMIC QUALIFICATIONS

Bachelor Of Art (BA) in English 2nd class lower division 2008

(Olabisi Onabanjo University Ogun State, Nigeria)

Ordinary National Diploma (OND) in Law lower class division 2003

(Olabisi Onabanjo University, Ogun State)

Senior Secondary School Certificate ( SSCE)

(Mary wood Grammar school, Ebute Metta, Lagos, Nigeria) 2000

ACHIEVEMENTS

Successfully on boarding staffs on hmo

Holidays are now observed in the companY

Training with certificate

I brought about welfare plan for staffs

REFERENCES

On Request

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