Customer Service Assistant Manager
Resume:
VIJAYANAND R SALVE
Contact: +919*********, E-Mail: **********.*****@*****.***
PROFESSIONAL PROFILE
Managerial Assignments
~ Logistics ~ Import & Export Operations ~ Supply Chain Management With over years of experience & expertise across:
- Sales Management - Strategy Planning - Business Development
- Export Import Logistics - communication skills - Key Account Management
- Cargo Management - Market Analysis - Commercial Operations
- Tariff Management - Operational Planning - Time management skills
- Competitor Evaluation - Interpersonal abilities - Great Networking skills
Proven abilities in managing technically advanced, cost-efficient, operations and processes. Demonstrated abilities in addressing operational issues, resolving performance bottlenecks and achieving desired objectives.
The wealth of expertise covers Logistics Planning / Management, co-ordination with International and Domestic Suppliers, Freight Forwarders and Customs House Agents, Export / Import Transactions & Policies, Global and Local Logistics, Documentation, Statutory Clearances, Export Benefits, Approvals, etc.
AREAS OF EXPERTISE
Sales /Import/Export/ Freight Forwarding / Customs Clearance & Documentation
Managing the import and export operations, keeping compliance with custom laws, notifications, tariffs, EXIM policy and procedures.
Supervising, scrutinizing and negotiating Cost with offices and the agents this includes all related amendments, extensions, and termination in view of related policies.
Handling import & exports Pre / Post-shipment activities to augment organizational growth. Customs/Excise Operations/Commercial Operations
Managing the entire excise / customs matters & legal disputes pertaining to claims, refunds & related matters. Handling the EXIM Operations for cost effective solutions & operations.
Reviewing and preparing contracts / MOU with the road transporter, sea shipment, packer, CHA’s. ORGANISATIONAL EXPERIENCE
Freight Consultant, Since Oct 21-Till date
Sales (Aurangabad Region)
To Generate Sales from new as well as existing customers.
To increase client base.
To ensure receivable management is under control and increase cash flow.
Setting up customer SOP with operations.
Collections: Payments and TDS
Customer Management with respect handling complaints.
Sales lead Generation.
Explore new markets and territories for potential customers. AvvashyaCCI, Aurangabad Since December 20-Sept 21 Assistant Manager – Sales (Aurangabad Region)
Accountabilities
Overseeing the entire responsibilities of the Aurangabad (Exports-Imports).
Developing and establishing strong existing corporate customer relations.
Conducting costing to Principals / destination offices & negotiating freights from Airlines / shipping Line.
Coordinating with Operation Dept. for the shipment status/updates.
Following up the full loading procedure and involved in issuing DO, Bookings with Air-lines till cargo is onboard and coordinating with the Transporter for shipment Pickup & Delivery. Key Result Areas:
Formulating business growth strategies to attain organizational goals and objectives and spearheaded finalization of Export Contracts from supplier / customers to ensure terms agreed are correct
Monitored the contracts with Service Providers and liaised with the port operations team for readiness for shipping
Facilitated issuance of shipping document instructions, ensured that all required documents (bills of lading, certificates of origin, packing lists, invoices, test certificates) are received from supplier / shipper in time Oct'17 – Nov’20: Specialty Polyfilms Pvt ltd., Aurangabad as Assistant Manager – Logistics Reporting To: Executive Director
Accountabilities
Showcased excellence in monitoring wide range of EXIM activities that included:
Monitoring & elevating the performance of Forwarders/CHA's/Transporters in accordance with Custom Rules, Regulations, Laws and FTP
Enabled reduction of warehousing, logistics & inventory
Facilitated duty free Export - import clearance under DEEC/EPCG schemes
Freight negotiations for FOB/Ex-works shipments
Re-Import & Re-Exports consignments of rejected /defective goods and managed import of second-hand capital Goods
Oct'12 – Sept’17: Grind Master Machines Pvt. Ltd., Aurangabad as Assistant Manager – EXIM Reporting To: General Manager and Director
Accountabilities
Overseeing the entire responsibilities of the Imports of Group.
Application of Advance licence / EPCG lic.
Developing and establishing strong existing vendors relations.
Conducting costing to office & negotiating freights from Airlines / Shipping Line /Freight Forwarders
Coordinating with Operation Dept. for the Shipment status/updates.
Following up the full loading procedure and involve in issuing DO, with Forwarders till cargo in clearance from customs and coordinating with the Transporter for shipment Pickup & Delivery.
Following up the full loading procedure and involve in issuing DO, Bookings with Air-lines till cargo is onboard and coordinating with the Transporter for shipment Pickup & Delivery. DSV Air and Sea Pvt. Ltd., Location: Aurangabad, Since Sept’11 – Sept 2012 Asst. Manager (Aurangabad)
Accountabilities
Overseeing the entire responsibilities of the Aurangabad (Exports-Imports).
Developing and establishing strong existing corporate customer relations.
Conducting costing to principal’s / destination offices & negotiating freights from Airlines / shipping Line.
Coordinating with Operation Dept for the shipment status/updates.
Following up the full loading procedure and involve in issuing DO, Bookings with Air-lines till cargo is onboard and coordinating with the Transporter for shipment Pickup & Delivery.
Ensuring credit and collection policies and procedures are followed within your team
Liaising with customers, as well as internal personnel including the sales team Agility Logistics Pvt. Ltd., Location: Aurangabad, Nov 01-Aug’05 Branch In charge of Aurangabad - Region
Accountabilities
Engaged in
o Identifying and developing potential and sustainable customer relationships. o Developing and maintaining strong existing corporate customer relations and loyalty. o Handling Customer Service and Documentation Department for both Air & Sea Exports. o Monitoring EXIM Operations
o Following up with the Transporter, Freight forwarder and maintaining the EPCG LIC formality. o Calculating Import Duty
o Calling Excise personnel at the time of factory stuffing o Factory stuffing / De stuffing permission from customs. o Preparing of Invoice and Packing List (If required). o Developing N Form and Airway Bills (Air Shipment) o P & L of the facility
Conducting assessment of shipping bills (Advance License / EPCG / DEPB / Drawback / EOU) and involved in coordinating with back office for day-to-day shipment documentation like filling of IGM, ACD, ISF, HBL, MBL, Invoicing, Shipping bill, etc.
Involved in re-importing and re-exporting shipments under warranty replacement and trade exhibitions
Administered operations of cross functional units to achieve efficiency in all aspects of the customer service delivery cycle and ensured timely delivery of products.
Addressed day-to-day queries received either from the Principals, Over-seas Agents, Shippers or Liners.
Involved in following up the full loading procedure like issuing DO, bookings with liners and Airlines till cargo is onboard.
Set up of Warehouse at Location for providing better service to Customer
Ensuring credit and collection policies and procedures are followed within your team
Liaising with customers, as well as internal personnel including the sales team Jeena & Co., Location: Aurangabad, Sept 05-Aug’11
Branch In charge of Aurangabad - Region
Accountabilities
Engaged in
o Identifying and developing potential and sustainable customer relationships. o Developing and maintaining strong existing corporate customer relations and loyalty. o Handling Customer Service and Documentation Department for both Air & Sea Exports. o Monitoring EXIM Operations
o Following up with the Transporter, Freight forwarder and maintaining the EPCG LIC formality. o Calculating Import Duty
o Calling Excise personnel at the time of factory stuffing o Factory stuffing / De stuffing permission from customs. o Preparing of Invoice and Packing List (If required). o Developing N Form and Airway Bills (Air Shipment) o Updating Information’s in System.
Conducting assessment of shipping bills (Advance License / EPCG / DEPB / Drawback / EOU) and involved in coordinating with back office for day-to-day shipment documentation like filling of IGM, ACD, ISF, HBL, MBL, Invoicing, Shipping bill, etc.
Involved in re-importing and re-exporting shipments under warranty replacement and trade exhibitions
Administered operations of cross functional units to achieve efficiency in all aspects of the customer service delivery cycle and ensured timely delivery of products.
Addressed day-to-day queries received either from the Principals, Over-seas Agents, Shippers or Liners.
Involved in following up the full loading procedure like issuing DO, bookings with liners and Airlines till cargo is onboard.
Ensuring credit and collection policies and procedures are followed within your team
Liaising with customers, as well as internal personnel including the sales team SCHOLASTICS
2013: Masters in International Business from Dr. Babasaheb Ambedkar Marathwada University, Aurangabad
2010: Masters of Business Administration (International Trade & Logistics) from NIIBMT, Delhi
2000: Bachelors in Commerce from Dr. Babasaheb Ambedkar Marathwada University, Aurangabad
Certifications:
2016: Certificate Programme in Export and Import Business from Indian Institute of Foreign Trade, New Delhi
2016: Certificate in Trade Finance from Symbiosis Institute of Management Studies, Pune
IT Skills:
Well versed with MS office and Internet Applications.
Well versed with EXIM Logistics.
PERSONAL DETAILS
Date of Birth : 29th August 1975
Language Known : English, Hindi and Marathi,
Passport No. : E9046950
Address : PLOT NO. 24, NEAR Ganesh Mandir, Prabhat Nagar, Bhavsingpura, Aurangabad, Maharashtra State, 431001
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