Front Desk Customer Service
Resume:
Myleah Stratton
Odessa, TX *****
****************@*****.***
Authorized to work in the US for any employer
Work Experience
Night Auditor/Front Desk Clerk
Holiday Inn Express and Suites - Fort Stockton, TX December 2019 to March 2020
JOB DUTIES:
Keep accurate accounts of cash, checks and charge transactions. Responsible for calculating daily deposits, daily adjustments, and all other transactions for day. Ensures accuracy of reports.
Daily management of paperwork.
a. Occupancy report, guest list, cash drawer summary, balance sheet, account summary, history file and housekeeping report
b. Complete report summary and audit procedures for the day c. Balance entries and record financial transactions d. Record transactions to pertinent month-end report Check room charges and rates for accuracy and make sure the register equals starting drawer. Monitor room availability.
Block rooms and handle special requests.
Offer and properly record requests for wake-up calls. Have a thorough knowledge of all emergency procedures and how to follow the steps. Sort, wash and fold linen.
Keep front desk, back office, lobby and all public areas clean at all times. Keep coffee, tea and water filled at all times in breakfast area Prepare breakfast by 6:00AM and replenish as needed. Perform all duties as Guest Service Agent.
Interact with guest for guest stay feedback and maintaining hotel service scores. Being part of team to maintain high guest service scores. Perform all other duties as requested by Supervisor or Manager General Night Auditor:
Responsible for daily audit of paperwork.
Car Hop
Drive Thru - Odessa, TX
September 2019 to November 2019
JOB DUTIES:
Deliver food and drinks to customers Prepare drinks and icecream for customers Take orders from customers on a speaker.
Housekeeping
Sel femployed - Sanderson, TX
May 2017 to September 2018
Job Duties:
Clean houses on a weekly basis
Helped clients when asked for assistance in doing housework or jobs they couldn't do Yard work
Cleaning Storages
Painting houses
Steaming carpets
Laundry services
Packing
Moving
Laborer
Belding Pecan Farms- Fort Stockton Texas - Fort Stockton, TX November 2016 to May 2017
JOB DUTIES:
Seasonal Temp Job
Picked good pecans off of a conveying belt so they could get shipped in a timely manner Cleaned up Work Area
Cook/Waitress
Dairy King - Sanderson, TX
June 2014 to October 2016
JOB DUTIES:
Cooked and Prep food. Clean and wash dishes Wait on customers- Customer services ASSISTANT LIBRARIAN
Dairy King - Sanderson, TX
November 2014 to August 2015
JOB DUTIES:
Perform duties too varied and diverse to be classified in any specific office clerical occupation. In charge of summer reading program for kids. Organize and plan activities for the week based on the summer reading program.
Catalog books, customer service,
Cleaning and Shelving books.
Crew Member
McDonald Inc - Jasper, TX
May 2014 to June 2014
JOB DUTIES:
Maintain sanitation, health, and safety standards in work areas. Clean food preparation areas, cooking surfaces, and utensils. Verify that prepared food meets requirements for quality and quantity. Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold.
Prepare specialty foods such as pizzas, fish and chips, sandwiches, and tacos, following specific methods that usually require short preparation time.
Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles. Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions.
Measure ingredients required for specific food items being prepared. Take food and drink orders and receive payment from customers. Clean, stock, and restock workstations and display cases. OFFICE MANAGER
C & R Refrigeration - Jasper, TX
March 2011 to June 2014
JOB DUTIES:
Resolve customer complaints or answer customers' questions regarding policies and procedures. Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
Train or instruct employees in job duties or company policies or arrange for training to be provided. Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor
work activities, or evaluate performance.
Recruit, interview, and select employees.
Interpret and communicate work procedures and company policies to staff. Secretary Duties: answer phone, schedule appointments, order parts, inventory, payroll, data entry, accounting.
Fax machine and Scanning
Familiar with Office Excel, Peachtree Accounting, Word Clerk/ Assistant Manager
Stripes Convenience Stores - Sanderson, TX
September 2010 to February 2011
JOB DUTIES:
Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
Monitor sales activities to ensure that customers receive satisfactory service and quality goods. Inventory stock and reorder when inventory drops to a specified level. Instruct staff on how to handle difficult and complicated sales. Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
Assign employees to specific duties.
Enforce safety, health, and security rules.
Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
Plan budgets and authorize payments and merchandise returns. Cashier/Office Manager
Brookshire Bro - Jasper, TX
November 2009 to January 2010
Case Manager
ETHAN- NON PROFIT ORGANIZATION - Jasper, TX
January 2009 to October 2009
JOB DUTIES:
NON PROFIT ORGANIZATION
Helped clients find resources to help pay for medications, dental services, rent, bills. Helped clients file for disability or Medicaid and Medicare services Scheduled Dental appointments with low income mobile dental van Provided assistance in filling out paperwork or applications for different services the client may need Make sure all paperwork turned in was completed and filed properly Provide case management for clients with chronic diseases such as diabetes, high blood pressure, COPD, heart disease, HIV
Meet weekly with clients and provided services such as high blood pressure check, blood glucose levels and oxygen levels
Held exercise classes and healthy cooking classes for clients Answered phones and made follow up calls daily to check on resources and services for clients Assistant Manager
Town and Country Food Store - Sanderson, TX
June 2007 to June 2008
JOB DUTIES:
Computer work, answer phone, daily paperwork, faxing, making scheduled, counting money, daily deposits
Performing all cashier and clerk duties
Maintain a clean and safe work place for employees and customers Cook and cleaning of the kitchen area
Check temperatures and maintain proper cooking times and temps of food Logging of all prepared and wasted food items
Assistant Manager
Subway - Jasper, TX
January 2007 to June 2007
JOB DUTIES:
Daily paperwork, scheduling, register, inventory
Opening and closing duties of the day
Making deposits
Customer service
Cashier
Walmart - Jasper, TX
January 2006 to December 2006
JOB DUTIES
customer service, register duties, keep a clean work area Education
High school diploma or GED in Nursing
Angelina College - Lufkin, TX
August 2003 to April 2006
High school diploma or GED
Sanderson High School - Sanderson, TX
August 1996 to May 2000
Skills
• Food Production
• Library Services
• Accounting Software
• Microsoft Office
• Excel
• Word Processing
• Office Management
• Food Preparation
• Cleaning
• Front Desk
• Payroll
• Data Entry
• Organizational Skills
• Customer Service
• Computer Skills
Assessments
Customer focus & orientation — Proficient
December 2020
Responding to customer situations with sensitivity Full results: Proficient
Work motivation — Proficient
December 2020
Level of motivation and discipline applied toward work Full results: Proficient
Work style: Reliability — Completed
December 2020
Tendency to be dependable and come to work
Full results: Completed
Cleaner fit — Highly Proficient
December 2020
Measures the traits that are important for successful cleaners Full results: Highly Proficient
Food service: Customer situations — Proficient
December 2020
Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting. Full results: Proficient
Front desk agent (hotel) — Proficient
January 2021
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
• Library Services
• Cataloging
• Food Production
• Word Processing
• Hotel experience
• Cleaning
• Computer Skills
• Accounting Software
• (Peachtree, Quickbooks, etc)
• Personal Computers
• Apple, Macintosh, Microsoft, Dell Computers
• Database Software (Oracle, Access, etc)
• EMail Software (Outlook, Gmail etc)
• Internet Browser (Internet Explorer, Firefox Chrome, Google, etc)
• Peripheral Devices (Scanners, Printers, etc)
• Presentation Software (PowerPoint)
• Spreadsheet Software (Calc, Excel, etc)
• Word Processing Software (Word, WordPerfect, etc) Other Information
Language
English
Driver's License
Class C - Standard Driver's License
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