Medical Clerk Customer Service
Resume:
Valerie Souders Administrative Medical Galt, CA **632
valmeeade8@gmail
COMPETENCIES
• Knowledgeable in the use of Microsoft Excel, Microsoft Word and general office procedures
• Ensures accurate entry of work into designated billing systems
• Inputs charges, payments and adjustments to computerized billing system
• Strong knowledge of medical terminology; solid research and analytical skills
• Knowledge of insurance companies, authorizations, posting charges, ICD10/CPT codes
• Familiarity with HIPAA compliance guidelines and upholds patient confidentiality
• Provides an excellent customer experience, adaptable team member who enjoys a challenge
EDUCATION
Stellar Career College Modesto, CA
Certificate of Achievement, Administrative Medical Clerk 2020
WORK EXPERIENCE
In Home Supportive Specialist (IHSS) Sacramento, CA
Caregiver May 2015 – May 2019
• Provided in home care for elderly patient with disabilities
• Responsible for primary care, case management, and medication management
• Experienced with various medical conditions including: Parkinson’s, Dementia, Diabetes, Cancer and Alzheimer’s - ensured patient safety and well-being
• Assisted patient with bathing, dressing, hygiene, and grooming
• Cooked appetizing, nutritious meals / snacks observing any dietary restrictions/requirements
• Scheduled and accompanied client to medical appointments
• Obtained household supplies and completed daily errands
Frontier Communications Elk Grove, CA
Customer Service Representative January 2015 – September 2015
• Made approximately 75+ outbound calls daily - following up on overdue accounts
• Converted 25 prospective clients into new service contracts - exceeding weekly sales goals
• An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and secure customer loyalty
• Worked under strict deadlines, remained courteous and calm during stressful situations
The Bead Factory/Raymond Enterprises Orlando, FL
District Manager November 2007 – September 2014
• Directly supervised a staff of 16 company associates
• Responsible for creating work schedules, training new staff members to adhere to company policies and guidelines, managing work flow and assuming ownership over team productivity
• Adhered to all company confidentiality guidelines
• Investigated and resolved customer inquiries and complaints
Contact this candidate