Administrative Specialist, Jack of All Trades

Michael Ramón Abréu, Sr.

**** ****** ******

Junction City, KS 66441-2353

Home: 785-***-**** Mobile: 785-***-****

Email: **************@*******.***

U.S. Citizen, 5-point Veteran’s preference, Bilingual (Spanish)

WORK EXPERIENCE

Advanced Call Center Technologies (Junction City, KS) 3/2018 – Present

Salary: $30,000 USD per Year

Customer Experience Supervisor – Mortgage Servicing

Currently provide customer relations specialists with resources to aid borrowers with general mortgage management among thousands of homes throughout the United States. Thoroughly tasked with detailing the purpose behind having a mortgage escrowed and default prevention or loss mitigation throughout the life of a loan.

Experienced in bilingual services for borrowers in Spanish. Current interviewer and auditor for Spanish certification of ACT agents.

Previously worked as a customer service agent with CENLAR, Bayview Loan Servicing, Mr. Cooper Mortgage and LoanCare. Among highest rated agents in quality assurance on site. Awarded Employee of the Month for April 2019.

Supporting operations for site and client as senior supervisor aiding with transition of Mr. Cooper agents to LoanCare.

Supervisor's Name: Tara McCann, Operations Manager – 785-***-****

Junction City High School – USD 475 (Junction City, KS) 8/2016 – 12/2017, 3/2012 – 4/2012

Salary: 13+ USD per Hour

Paraprofessional

Provided academic services and support for students in both general education and in the BSC program for behavioral and disciplinary challenges. Tutored in several core subjects such as English, mathematics, and social sciences (i.e. U.S. / world history).

Performed judging duties for 2012 JCHS Forensics Invitational Tournament involving several students' performances for multiple categories (i.e. prose, poetry) with 31 JCHS students advancing to 14 State Championship events.

Assisted JROTC program in hosting annual Drill Meet with hospitality services for visiting high school JROTC programs to include pick-up of condiments, meals, and refreshments donated by several locations (i.e. Wal-Mart, Freddy's, Cox's, Pizza Hut) across the Junction City area.

Supervisor's Name: Amber Stevens / Jacinda Kinzie, 785-***-****

Geary County Sheriff’s Office (Junction City, KS) 3/2014 – 6/2016

Salary: 14.90 USD per Hour

Corrections Officer

Securing the Geary County district with the responsibility of monitoring over 100 inmates housed in daily and safely inspecting them along with their welfare and living conditions while in custody. CPR/AED certified since September 15, 2015.

Supervisor's Name: SGT Tyler Williams / LT Justin Floberg, 785-***-****

Kansas Highway Patrol – Troop M (Salina, KS) 4/2012 - 3/2014

Salary: 14.30 USD per Hour

Communications Specialist I

Supported trooper and local emergency response elements 24/7 across Kansas by broadcasting critical and sensitive data from the Central Communications Center on-site. Such responsibilities include operating a data entry terminal and radio communication system to send, relay, and receive data--all for the dissemination of arresting offenders, finding leads, tracking criminal activity, and locating missing persons. This also involves emergency aircraft / ground units and national weather alerts. Served Troop D (Hays), Troop E (Garden City), and Troop H (Chanute) areas in the state of Kansas.

Supervisor's Name: CSS Kimberly Hill, 785-***-****

JFHQ-MATES (Fort Riley, KS) 12/2010 – 6/2011

Salary: 20.61 USD per Hour

Surface Maintenance Mechanic

Performed maintenance and proper upkeep of wheeled vehicles (i.e. HMMWVs, 5-ton trucks, HEMMTT trucks), their associated trailers and material handling equipment systems with the use of applicable references (TMs), inspecting, servicing, repairing/replacement, and testing of such, their subsystems and components (i.e. compression engines, engine fuel /cooling systems). Such training and maintenance also includes vehicle chassis and power train components (i.e. clutches/transmissions, transfers, drives, shafts, brakes / steering, hydraulics) without excluding electrical systems and their schematics.

Supervisor's Name: 1LT Scott Weber, 785-***-****

Kansas Army National Guard (Manhattan, KS) 7/2006 – 7/2012

Salary: 311.48 USD per Month (varies per drill MUTA)

MOS 91B10, Wheeled Vehicle Mechanic

Assisted with the maintenance and proper upkeep of wheeled vehicles (i.e. HMMWVs, HEMTTs), trailers and material handling equipment systems with the use of applicable references (TMs), inspecting, servicing, and testing of such, their subsystems and components. Performed vehicle recovery operations from Louisiana in response to Hurricanes Gustav and Ike in 2008.

Participated in mass-dental aid project sponsored by the Kansas Mission of Mercy program in 2009, monitoring prospective patients in guard of Manhattan armory, ensuring the safety of patients and volunteers as well as prevent unauthorized access inside and outside of the armory.

Supported the KS-RTI with the Officer Candidate School Phase I in June-July 2011 with the Forward Operations team led by MSG Joseph Dillon. Assisted in classified support exercises held by the 35th Infantry Division outside of Fort Leavenworth in September 2011 steered by SFC Michael Schmidtberger. Certified since 2007.

Supervisor's Name: SSG Michael Oborny, 785-***-****

Eagle Support Services Corporation (Fort Riley, KS) 6/2008 – 9/2010

Salary: 13.97 USD per Hour

SRP - Personnel Administrative Assistant I

Tasked with the in/out-processing of service-members in the U.S. Army, U.S. Army Reserve, and the Army National Guard with the goal of transitioning to / from deployments for such and the mobilization / demobilization of those ARNG / USAR members. Served as the General Services Administration (GSA) Maintenance and Dispatch representative for the SRP-Personnel site; authored the current SOP for maintenance / dispatching of vehicles (dated 21 October 2008) to include the list of personnel authorized to dispatch. All responsibilities listed require a secret security clearance, of which I currently possess.

Supervisor's Name: Kevin G. Williams, 910-***-****

Pawnee Mental Health Services (Junction City, KS) 12/2006 - 1/2007

Salary: 8 USD per Hour

Attendant Care Provider

Shadowed Case Managers, certified clinicians, mental specialists and other Attendant Care personnel in assessing clients between the grades of K-12, their behavioral conditions, and how to mediate between their impairment and their developing skills.

Arranged meetings with clients as needed in special designated areas sponsored by Pawnee Mental Health Services and consequently create an environment of encouragement and positive orientation for developing children and youth. After appointments were met, charts and assessment data were inputted into progress reports planned to objectively show the gradual improvement of a child or youth's behavior as well as the areas of concern that are still evident in such behavior.

Supervisor's Name: Vanessa Jones, 785-***-****

U.S. Army (Fort Riley, KS) 3/2003 - 6/2006

Salary: 931.40 USD Semi-monthlies, Specialist (E-4)

Hours per week: Varied per duty

MOS 13S10, Field Artillery surveyor

Assigned to field artillery survey missions after completion of Basic Training/AIT in Fort Sill, Oklahoma. Recorded accurate field data and prepared legible sketches of field survey for training operations. Used GPS systems/position azimuth consoles purposed to set common grids in which elements can base their targeting prior to fire missions. Handled soldier files due for review from the Battery Commander, the Battalion Adjutant, the First Sergeant and Senior Non-Commissioned Officers in the unit. Worked with soldiers to explain their benefits (i.e. TRICARE, Serviceman's Group Life Insurance), interpret regulations and internal guidance to understand their role in the unit’s mission. Transferred mission-critical information among several units inside/outside Camp Taji (Iraq) from the tower of communications designated by the 3rd BDE 1st Armored Division. Delivered such information securely and safely to ensure a successful and casualty-free detail of missions across Taji and its surrounding areas. Responsible for issuing operational security commands including the classified missions and protecting the privacy of families in case of death or injury within the elements.

Supervisor's Name: SFC Anthony Kirby II, 785-***-****

EDUCATION High School Graduate (Brighton High – MA, ’99)

Post University (Online, KS)

Bachelor of Arts and Science - TBD, 100 Semester Hours Major: Psychology GPA: TBD

On-campus hybrid courses, practicum credits.

Barton County Community College (Great Bend/Fort Riley, KS)

Associate Degree - 12/2008, 75.5 Semester Hours Major: General Studies GPA: 2.08 / 4.0

AFFILIATIONS

U.S. Army Ordnance Corps

MOS 91B10, Wheeled Vehicle Mechanic, KSARNG

The American Legion

Member since spring 2011

REFERENCES

Danny Hinojosa

US Army – Retired

Phone Number: 323-***-****

Douglas Loftus

B & B Busing, US Army – Retired

Phone Number: 785-***-****

Email Address: *********@*****.***

Morgan Outlaw

Advanced Call Center Technologies

Phone Number: 785-***-****

ADDITIONAL INFORMATION

United States Citizenship Naturalization (07/25/2005)

Selected to attend citizenship ceremony at Camp Victory in Baghdad, Iraq and successfully attained naturalization alongside 140+ service members of several countries on July 25, 2005. Ceremony was hosted by Lieutenant General John R. Vines, commander of Multi-national Corps-Iraq and United States Citizenship and Immigration Services officer Karen Landsness.

Army Commendation Medal (02/02/2006)

Meritorious service in support of Operation Iraqi Freedom III as a Private First Class. Approved by the 3rd Brigade Commander, COL David J. Bishop with recommendation from Battalion Commander, LTC Richard F. Bowyer and Battery Commander, CPT Joseph B. Anderson.

Army Achievement Medal (06/28/2006)

Completion of active service. Approved by the 3rd Brigade Commander, COL David J. Bishop with recommendation from Battalion Commander, LTC Bobby R. Thomas, Jr. and Battery Commander, CPT L. Carlos Coppins.

Kansas State Emergency Ribbon (06/14/2008)

Response to the aftermath of a tornado strike to the aid of residents living in Manhattan, Kansas. Approved by the 1/635th Armor Battalion Commander, LTC Howard E. Wheeler, with recommendation from Headquarters and Headquarters Company Commander, CPT Gary E. Penrod.

Louisiana Emergency Service Ribbon (12/05/2008)

Response to the aftermath of hurricanes Gustav and Ike in the state of Louisiana. Approved by the Louisiana Army National Guard Adjutant through COL Michael J. Borrel, with recommendation from CW5 Charlene Adams.

Humanitarian Service Medal (11/13/2009, revised 2010)

Response to the aftermath of hurricanes Gustav and Ike in the state of Louisiana, with service dates from 7 September to 30 September 2008. Approved by the 2/137th Infantry Combined Arms Battalion Commander, LTC Gregory D. Mittman, with recommendation from Forward Support Company Commander, CPT Gary E. Penrod.

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