Education Assistant Office Manager
Resume:
Patricia Ruiz
Snellville, Ga *****
********.******@*****.***
To obtain a challenging and responsible position as a medical assistant where my experience, enthusiasm, and education can be utilized to give excellent customer service.
Authorized to work in the US for any employer
Work Experience
Financial counselor
Mercy Care
February 2021- Present
Manages financial risk to SJMCS by determining payor and securing all unscheduled patient accounts. Secures accounts by verifying benefits, including grants eligibility and obtaining authorization as needed from third party payers to ensure reimbursement for services rendered. Maintains database integrity by accurately identifying correct account to secure. Follows developed policies and procedures to obtain and verify financial information, insurance benefits and authorization. Identifies correct insurance plan, financial class, and coordination of benefits. Contacts third party payers for insurance benefits to verify eligibility and initiates authorization for services. Develops a financial plan for uninsured patients by securing payment or payment plan. Collaborated with appropriate personnel for Medicaid screening and/or qualifying for financial assistance. Calculates deductibles, co-payments, and cost estimates. Collects patient payment or co-payment at time of visit. Interprets patient bills and problem solves billing issues to resolution. Prioritizes work for optimal reimbursement and to avoid financial risk to both patient and clinic. Supports activities of Registration by documenting accurate patient income or insurance, and collection information. Efficiently and effectively uses EPIC practice management system, multi-tasking skills, and use of office equipment expected.
*Provides patient care and/ or support activities appropriate to ages served; primarily adults ages 18-65 or geriatric patients ages over 65. May also include care for infant age 0-1-year, child ages 1-12 years or adolescent ages 13-17 years.
Medical Office Specialist II
Mercy Care
July 2020- February 2021
Receives and greets clients/visitors, answers telephone, collects and inputs client’s demographics and financial information, including insurance cards, billing authorization, signatures, consent forms and income verification. Verifies insurance, collects monies, and completes deposits, end-of-the day activities and schedule appointments. Input billing information using the Patient Care Network System, serve as the liaison between the client and medical support staff.
Provides patient care and/ or support activities appropriate to ages served; primarily adults ages 18-65 or geriatric patients’ ages over 65. May also include care for infant age 0-1 year, child ages 1-12 years or adolescent ages 13-17 years.
Health Education Assistant
Mercy Care
December 2012- July 2020
Facilitates the daily operations of the health education department. This position supports departmental programming, organizes logistics for classes and programs, and assists patients, participants, community partners, and colleagues in the utilization of health education services and classroom space. Essential responsibilities include: facilitating partner-led courses, answering department phone lines, updating websites, scheduling and registering patients for classes, assessing patient needs and recommending appropriate services, managing referrals, preparing materials, managing inventory, conducting basic presentations, coordinating use/reservation of classrooms, and maintaining knowledge and database of community resources. Performs other related duties as assigned by management.
Atlanta Gastroenterology Associates, LLC
November 2008- June 2010
GENERAL SUMMARY OF DUTIES
Responsible for assisting physicians and management with all clinical, clerical, and organizational tasks revolving around patient care. Manages patient charts and assumes responsibility for resolving patient requests including test results, prescription refills, and general healthcare questions.
RESPONSIBILITIES
Monitors schedule and organizes patient flow for physician office visits or in-office procedures
●Accompanies patients to exam room; collects patient history and provides physical assessments as delegated by the physicians
●Schedules and obtains results for lab or radiology procedures; interprets and accurately communicates results to physicians and patients as necessary
●Performs or assists physician with in-office procedures and specialty patients including Remicade, Hydrogen Breath Tests, Pill Cam Endoscopies, Flexible Sigmoidoscopies, and Hepatitis C
●Manages patient charts to ensure clinical information is completed and filed appropriately
●Has knowledge of drug uses and dosage requirements; ensures sample medications are up to date
●Calls in prescription refills to pharmacies as needed
●Performs upkeep for exam and specialty procedure room with regards to sterilization and infection control, supplies, and equipment
●Performs emergency lifesaving procedures if necessary
●Accurately provides or counsels patients and/ or relatives with pertinent information regarding medical treatment or procedures
●Answers emails and voicemails and returns patient calls in a timely and efficient manner
●Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information
●Participates in staff meetings as directed by the Office Manager
●Participates in marketing activities as directed by the Office Manager
●Cross trains and performs other office functions including phone triage, check-in/check-out, scheduling, pre-certification, or medical records as directed by the Office Manager
●Any other duties and/or special projects as assigned
Diversified Health Services
February 2007- November 2008
Quality Control
Select and pull control substances for individual orders.
Record data.
Select, pull and record expired drugs to be destroyed.
Perform Quality Control Checks.
Pharmacy Technician
Pull drugs as needed to fill orders from stock.
Create work orders and generate labels needed for repackaging of product.
Thoroughly read and reviewed each work order and labels comparing them to the product on the order for accuracy in NDC numbers, lot numbers, and expiration dates.
Count pills, label, cap and induction seal bottles.
Medical assisting externship
Northside Family Medicine- Cumming Ga
2007-2008
Education
Certificate
University Hopkins University
Certificate
University of Georgia Spanish/English Interpreter
Peru High School
Skills
Vital Signs, Urinalysis
Snellen Chart, Spirometry
First Aid, CPR
File/record maintenance
Microsoft Office
Spanish and English fluency
Venipuncture
Injections
Audiometry
EKG
Epic
Phlebotomy
Pharmacy Technician Experience
Laboratory Experience
Infection Control Training
Medical Office Experience
Triage
Patient Care
Medical Scheduling
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