Center Agent Customer Service

Bianca Jordan

Los Angeles, CA ***** 424-***-**** **************@*****.***

PROFESSIONAL SUMMARY

I am a responsible, self-motivated individual seeking a customer service position where I can use my education and work experience, and the organization will promote personal growth and advancement. Excellent communication and presentation skills.

SKILLS

Computer Software:

Microsoft Word, Excel, and Power Point, Graphic Design on Mac and P.C.

Soft Skills:

Problem Solving, Work Ethic, Interpersonal Skills, Time Management, Analytical Skills

EXPERIENCE

Delivery Driver May 2019-Present

Postmates, Los Angeles, CA

Establishes and maintains outstanding relations with customers.

Delivers products to customers in a safe, courteous, and timely manner.

Reviews and verifies invoices and purchase requests to ensure accuracy.

Event Security Officer January 2018-Present

BMW Nationwide Security, Long Beach, CA

Warn persons of rule infractions or violations, and apprehend or evict violators from premises, using force when necessary.

Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.

Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.

Mail Runner May 2017-Present

Team One Agency, Los Angeles, CA

Distribute incoming mail into the correct boxes or pigeonholes.

Accept and check containers of mail from large volume mailers, couriers, and contractors.

Check items to ensure that addresses are legible and correct, that sufficient postage has been paid or the appropriate documentation is attached, and that items are in a suitable condition for processing.

IOS Application Assistant August 2015-Present

Hart Employment, Los Angeles, CA

Work in partnership with cross-functional teams to elaborate, design, and implement new features.

Consult with customers on project status, proposals, or technical issues, such as software system design or maintenance.

Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.

IOS Technical Support (Vendor) September 2014-June 2015

Convergys, Jacksonville, FL

Assist Apple consumers with their apple products; iPhone, iPad, Apple Watch, etc.

Diagnose, troubleshoot, and resolve hardware, software, or schedule genius bar appointments.

Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements.

Call Center Agent February 2014-August 2014

Teleperformance, Shreveport, LA

Maintain records of contacts, accounts, and orders.

Explain products or services and prices, and answer questions from customers.

Provide the number or address of the preferred pharmacy for the customer to get their medicine.

Cashier January 2014-February 2014

Bath & Body Works, Bossier City, LA

Greet customers entering establishments.

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Answer customers' questions, and provide information on procedures or policies.

Cashier April 2013-January 2014

Wendy’s, Bossier City, LA

Issue receipts, refunds, credits, or change due to customers.

Assist customers by providing information and resolving their complaints.

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Cashier October 2012-April 2013

Taco Bell, Bossier City, LA

Answer incoming phone calls.

Issue receipts, refunds, credits, or change due to customers.

Maintain clean and orderly checkout areas, and complete other general cleaning duties, such as mopping floors and emptying trash cans.

EDUCATION

Bossier Parish Community College June 2015

AA Business Management

Bossier City, LA

Parkway High School June 2014

Bossier City, LA

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