Coline Baker

adqhls@r.postjobfree.com

Cell: 403-***-****

Objective:

Self-Motivated, detail oriented individual who wants to succeed and grow with a company, where I can contribute and utilize my experience and skills.

Summary:

Creative, knowledgeable and resourceful professional with great experience in consistently delivering results that contribute to the mission and overall success of a company by accomplishing performance objectives.

Summary of Qualifications

Over 25 years experience in customer service.

Excellent communication skills, both verbally and written with customers, guests, Management, and colleagues.

Remarkable ability to identify and resolve problems in a timely manner, develop alternative solutions; and use reason even when dealing with emotional topics.

Microsoft Office skills including word, power point, and excel.

Proven ability to build positive team spirit, delegate work assignments.

Strong ability to look for ways to improve and promote quality; demonstrate accuracy and thoroughness.

Professional Experience

Continental Logistics Brokerage Calgary, AB 2020

Track and Trace

Assisted in the day to day operations of the office.

Answering of incoming customer client calls.

Calls and emails to customer(s) to schedule delivery and pick up appointments.

Interlining deliveries through sourcing out to other carriers, requesting quotes.

Organized Daily Report of next day delivery appointments to the dispatch and management team.

Apps Cargo Terminals Calgary, AB 2019

Appointment Clerk

Assisted in the day to day operations of the office.

Answering of incoming customer client calls.

Calls and emails to customer(s) to schedule delivery appointments.

Organized and scheduled Global deliveries to customers with containers coming pre-loaded on CP or CN containers.

Interlining deliveries through sourcing out to other carriers, requesting quotes

Organizing the call out list to different carriers via email.

Reporting late or missed appointments to consignee of freight being delivered to them, as well the shipper, re-booking the delivery when needed.

Organized Daily Report of next day delivery appointments to the dispatch and management team

Organized weekly report of lumpers/swampers booked for the management team

Consolidated FastFrate Calgary, AB 2017 - 2018

Warehouse Coordinator

Overseen certain customer accounts of warehouse inventory by coordinating movement of product from production to warehouse to shipping.

Assisted in the day to day operations of the warehouse office.

Answering of incoming customer client calls.

Opening of customer orders for merchandize requests.

Follow up of customer order regarding appointment times, along with scheduling of courier pick ups.

Monitoring production; loading and moving of incoming and outgoing of product, including floor loads each week.

Stored product by designating storage areas; adjusting storage areas according to production and shipping requirements; updating location database.

Prepared product for shipment by verifying location; directing movement to staging area; resolving problems.

Verified product inventory reports by comparing logs and reports; adjusting entries.

Documented actions by completing forms, reports, logs, and records; maintaining databases.

Monitored inventory by completing counts as requested by client.

Daily excel data entry of incoming skidded loads going to several locations for next day deliveries.

Great West Commercial Kitchen Repair Calgary, AB 2014-2016

Service Coordinator/ Warranty Administrator

Assisted in the day to day operations of the office.

Answering of incoming service calls.

Opening of work orders on OSAS System for new service calls.

Calls to customer(s) to set up service call appointment.

Dispatching of technicians to service call requests.

Coordinating estimates for customer requests of parts pricing along with repair rate.

Follow up of estimate for customer approval for parts order(s).

Follow up of parts received from shipping/parts department for customer call out.

Sending and receiving of emails for credit card pre-authorization forms along with processing of pre-authorizations on Moneris card machine for service call to be dispatched.

Submitting of warranty service claims with various manufacturers for re-imbursement for completed service calls.

Assisted with collection of warranty parts returned to office for shipping department to return defective part(s) to manufacturers.

Organization of technicians binders as service calls progressed for status of service calls.

Assisted with coordination of monthly lunches for staff provided by the management.

Utility Network & Partners Inc Calgary, AB 2013 – 2014

Administrative Assistant/Customer Service Representative

Assisted in the day to day operations of the office.

Answering of incoming calls regarding billing for electricity for various Boutique Retailer Electricity accounts.

Assisting customers with online applications to enroll new accounts with various different Electricity Boutique Retailers.

Closing out of electricity accounts with effective dates and email follow up including NSF accounts.

Move requests of moving accounts from old residential locations to new residential locations.

Corix Utilities Inc Calgary, AB 2008 – 2013

Administrative Assistant/Call Center Representative

Assisted in the day to day operations of office, ordered office supplies, filing, and word processing.

Experience in time sheet entry for payroll.

Assisted with the training of new employees.

Effectively interacted with fellow employees and business contacts.

Communicated and liaison for managers, supervisors and field service technicians.

Answered incoming calls from customers in an effective and professional manner.

Effectively multi-task when necessary to accomplish all given and expected tasks.

Created and opened over 70 hotel accounts/ booking hotels for supervisors and field technicians.

Booking of appointments with customers for Corix electric meter exhange of 1,000,000.00 meters.

First Covid Vaccine shot June 2021

***References Available Upon Request ***

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