Concierge Front Desk
Resume:
Suriah “Sue” Hussan
Brookhaven, Georgia 30329
*****.******@*****.***
Goal
Desire to achieve a rewarding and challenging customer facing career with an organization that will allow me to utilize all of my abilities, skills, and resources for the purposes of meeting and surpassing all expectations and goals.
Professional Summary
Customer Experience Professional with over eighteen years of successful hands-on experience in customer service and support with recognized strengths in managing complex duties and implementing proactive procedures to improve the overall customer service experience. A customer facing professional with excellent interpersonal skills with the ability to handle all customer issues in a friendly and respectful manner. Always persistent in ensuring complete customer satisfaction and sensitive to their individual needs while continuing to grow sales.
Scope of Mastery
Customer Service eccentric
Excellent Client Relationship management
Active listener
Effective problem solver
Strong Methodical thinking
Very Driven and motivated
Easily adaptable to changes
Result Oriented
Creative and Resourceful
Excellent communication skills
Organized and follow through
Microsoft Office Applications
Language Proficiency in English, Malay, Bahasa Indonesia
Key Achievements
Recipient of the Singapore Hotel Association’s National Courtesy Award for 2002.
Employee of the Year Award for 2003, awarded by the Singapore Hotel Association.
Hyatt Star Recognition for volumes of written compliments from various hotel guests.
Professional Experience
nuber-t Men's Wellness League May 2021 to now
Front desk management
Interface with current (and potential) members to help identify what services and amenities may be of value to them
Assist members with scheduling services and amenities meeting their needs
Provide a pleasant, friendly, and caring face at the front desk to provide a good first impression of the facility
Walmart 2017 to Jul 2021
Cashier/Sales Associate
Provide excellent customer service
Assist in checking out customers
Handled payments in Debit and Credit cards, cash, check, WIC program, EBT, coupons, other forms of valid payment
Attended to self checkout
Assisted with return items to be placed in respective departmental shelves
Iberia Bank 2018 to Feb 2021
Universal Banker
Perform daily processing of financial transactions, i.e. deposits, withdrawals handling currency, coin, and cashing checks
Responsible for taking loan application for personal/retail consumer needs
Address and resolve complaints and disputes on financial transactions and banking needs
Responsible for Vault, ATM and Cashier checks transactions
Make courtesy calls to explain product benefits, changes, restrictions, requirements, and any other relevant product information to clients
Cross-sell and make referrals to bank partners to generate new business and deepen existing client relationships
Assist branch associates with all aspects of daily branch operations
SunTrust Bank 2016 to 2018
Frontline Traditional Branch Teller
Provided excellent customer service to client while conducting daily banking activities.
Maintained 100% customer satisfaction survey results from all clients helped during my tenure.
Utilized the consultative selling approach during my daily activities to promote deeper client relationships and grow the bank’s market share and reputation with qualified referrals to bankers.
Handled day-to-day customer issues and complaints with a positive attitude and proactive solutions.
Approached situations with a “Yes is the answer what is the question” mentality in order to grow client faith and market share.
Millers Ale House, Alpharetta, GA 2014 to 2016
Supervisor
Provided the highest level of service by adhering to all Miller’s Ale House service standards.
Provided accurate wait times to guests and recommends wait options (seating at bar).
Answered incoming restaurant calls in a friendly, professional manner.
Worked directly with other team members to ensure all of the guest’s needs are fulfilled in a timely manner.
Oversaw proper food handling and sanitation of all work areas.
Accomplished all running and end of shift work including ensuring all work areas are properly stocked and ready for the next scheduled host/hostess to take over.
Paradise Biryani Pointe, Alpharetta, GA 2013 to 2014
Assistant Manager
Ensured the business operations consistently ran smoothly in the Front of the House.
Managed and tracked monthly budgets and targets.
Provided training for all staff and new recruits.
Provided excellent customer service at all times.
Handled all deliveries by checking quality, expiration date, price, and correct quantity.
Planned rosters and duties for staff and conducted weekly staff meetings.
Grand Hyatt Singapore, Singapore 2001 to 2010
Grand Club Manager
Responsible for servicing VIP guests i.e. Royal Families, Celebrities, Property Owners, and Chief Executive Officers.
Solved VIP guest challenges quickly and efficiently.
Conducted monthly presentations with Executive and General Managers.
Assisted guests with bookings, flight changes, and special accommodations.
Supervised all daily operations were completed effectively.
Created weekly work schedules for hotel staff and performed daily briefings prior to the start of shift.
Development Bank of Singapore, Singapore 1991 to 2000
Customer Service Banker
Serviced and performed basic teller transactions.
Developed relationships with personal and business clients.
Engaged in various maintenance, problem resolution, and sales functions for clients.
Developed knowledge in the financial industry for cash handling and payment transactions.
Interacted with clients in both service and sales roles.
Responsible for the handling of Letters of Credit, Shipping Guarantees, and Bills of Purchases.
Education and Professional Certifications
Jurong Institute 1990-1991
Jin Tai Secondary School 1985-1989
Jubilee Primary School 1979-1984
Development Bank of Singapore, Singapore 1991
Certification: National Skills Certified
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