Dawn Dudas

Phone: 813-***-****

Email: adqhla@r.postjobfree.com

Professional Profile

Energetic Customer Service Representative with 5 years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.

Ability Summary

Operating Forklifts, Computer Sales and Purchasing, Answering Phones, Lifting, Driving, Typing, Customer Service, Packaging, Maintenance, Assembly, Customer Service, Welding, Power Tools, Proficient in Microsoft Office, Outbound/inbound calling.

Employment History

Assembly Person - Express Professionals, Port Richey, FL 2021 - 02/2022

Inspected workpieces for defects and measured the workpieces to determine the accuracy of machine operation.

Determined product specifications and tooling instructions and to plan operational sequences.

Started machines and turned handwheels or valves to engage feeding, cooling, and lubricating mechanisms.

Selected, installed, and adjusted the alignment of drills, cutters, dies, guides, and holding devices using templates, measuring instruments.

Receiving Associate - Electro Lab2, Oldsmar, FL 01/2020 - 10/2021

Established and maintained proper high traffic displays, resulting in increased sales.

Answered customers' questions and addressed problems and complaints in person and via phone. Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.

Executed bin audits and location consolidations to reorganize the warehouse to be more efficient and cost-effective.

Quality Inspector - Express Employment Pro, Clearwater, FL 2018 - 2020

Processing accepted parts through the system using Oracle program into inventory for shop use or customer shipments.

Calibrated and certifying various gages and equipment for shop use and customer orders. Investigating and recommending new tooling and equipment for more efficient and safer production.

Analyzed under-used CMM programs in the quality control department and developed new programs used for everyday inspection processes.

Collection Clerk - Platinum Auto Finance-Tampa, Clearwater, FL 2016 - 2018

Answered customer questions about problems with their accounts.

Advised customers of necessary actions and strategies for debt repayment.

Located and monitored overdue accounts using computers.

Recorded and updated information about the financial status of customers and collection efforts. Received payments and posted amounts paid to customer accounts.

Safety Lead /Claims Associate - Wal-Mart Super Center, Oldsmar, FL 2002 - 2017

Determined and resolved workload and assignment issues to ensure effective claims processing, expense management and claims disposition

Third party administrator oversight and management, including auditing of same

Vendor oversight and management, including auditing of same

Collaborated with people outside immediate reporting hierarchy to improve processes and generate optimal departmental efficiency

Attended client meetings and industry functions to support retention and development of client relationships and business

Developed and executed of claim strategies as well as resolution strategies

Education History

High School Diploma - Bayonne High School, FL

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