Front Desk Court Clerk
Resume:
Valerie Davidson
Abilene, TX
*************@*****.***
LinkedIn Account
PROFESSIONAL SUMMARY
Dental Office Manager and Program Manager with 20 years of proven experience in the Department of Defense and civilian sectors. Accomplished measurable results while leading teams of 8 in a dynamic, fast - paced environment. Possesses a comprehensive background in [process improvement, customer service, administration procedures, and patient relations] derived from working in the medical and dental career fields]. Managed risk upon multiple lines to protect assets, property, and equipment valued over [$500,000] while meeting the expectations of senior leadership. Recipient of multiple awards for outstanding performance and professionalism. Career supported by a [Bachelor’s degree in Business Administration].
Problem Solving
Leadership
Medical Records
Change Management
Training and Development
Policy Implementation
HIPPA
Employee Development
Microsoft Office Suite
PROFESSIONAL EXPERIENCE
Dental Operations Manager (2015-present)
Provided comprehensive administrative oversight of dental clinic operations. Managed 8 staff responsible for processing, verifying and maintaining patient-care activity to include: dental records management, dental logistics, readiness, radiology and prosthesis fabrication.
Maintained the daily operations and revenue enhancements necessary to keep a competitive dental office viable
Executed $138K budget; drafted budget increase and secured additional $18K to support increase in product usage and patient influx
Oversaw Air Force Dental Readiness Assurance Program (AFDRAP); revamped appointment system and bested Air Force target by 4.9%--program named “Best in Command”
Created/managed daily schedule for 38 staff; ensured 24/7 emergency dental care coverage for 6K beneficiaries
2001-2014
Front Desk Manager
Supervised the planning, direction, and coordination of day-to-day appointments and treatment planning for 5 dentists.
Validated insurance eligibility and evaluated the outcome of treatment planning: ensured HIPPA compliance and maintained confidentiality in treatment outcomes
Drove front desk process improvement initiative; overhauled filing system and cut record retrieval time by 65%, saving 1.9K man hours
Scrutinized the daily schedule and re-designed the urgent care process; increased access to service by creating an additional 40 appointment hours a month
Ensured policies and issues were coordinated and staffed; advised the Operations Officer of critical issues as the patient advocate and maintained a 99% customer satisfaction rate
Haigler Law Firm – Evansville, IN 1996-2001
Office Manager/Paralegal
Supported lawyers by maintaining, drafting documents, and organizing files, calling on legal witnesses, maintaining a legal library.
Prepared affidavits, legal correspondence and other documents for attorneys.
Organized and maintained documents in a paper or electronic filing system.
Met with clients, attorneys, and other professionals to talk about case details.
Filed pleadings with court clerk
EDUCATION
BA Business Administration, May 2006, McMurry University, Abilene, Texas
. Associates of Arts May 1998 (Paralegal Studies), Stenograph Institute of Texas, Abilene, TX
CERTIFICATIONS
Air University Emerging Leaders Course, 2018
NOTABLE AWARDS
7th Bomb Wing Civilian of the Year (2017)
Jr. Civilian of the Quarter (5x recipient)
TECHNICAL SKILLS
Software: Microsoft Office, SharePoint
Operating Systems: Mac / Microsoft Windows
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