Customer Service Representative
Resume:
Tama Holland
General Manager
San Antonio, Tx ***30
*************@*****.***
General management professional with with over 10 years of experience in customer service managing hospitality, food industries and retail industries, I’ve led, organized, and trained teams of up to 20 staff members, with a proven record of increasing and surpassing annual P&L goals. My goal is to find a career in building a strong profitable store increasing profits and lowering high turnovers. Able to quickly understand complex concepts, identify and solve problems, turn ideas into logical strategies, and implement systems that optimize productivity and customer satisfaction, decrease vacancy rates and increase bottom line.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Assistant General Manager (AGM)
PIZZA PATRON - San Antonio, TX
August 2020 to December 2021
Essential Duties and Responsibilities: • Assists the General Manager with directing, coordinating, and participating in preparation of all aspects of producing Pizza Patrón Products. • This includes but is not limited to complete cleaning of the store, daily food preparation, washing dishes, making dough/sauce, making pizzas, running the oven, cutting and packaging prepared product • Must assure all food rotation is being done in such a way to assure the freshest product is provided to our Guests • Responsible for collection of monies from in-house or take-out Guests; and responsible for counting all monies in the registers • Coordinates activities of workers • Responsible for keeping business records, ordering or purchasing supplies • Responsible for gathering all required paperwork for new hires and submitting that information to personnel within 48 hours of hire
• Oversee day-to-day operations
• Design strategy and set goals for growth
• Maintain budgets and optimize expenses
• Set policies and processes
• Hire develop and train all staffing positions
• Ensure employees work productively and develop professionally
• Oversee recruitment and training of new employees
• Evaluate and improve operations and financial performance
• Direct the employee assessment process
• Prepare regular reports for upper management
• Ensure staff follows health and safety regulations
• Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors)
• Ensured adequate staffing and recruitment to meet the needs of the business
• Provided guidance to staff members on new procedures and policies
• Monitored financial activities such as Ensuring sales are being met
• Successfully reduced Overall annual expenses
General Manager
Felonwire Incorporated - Austin, TX
August 2018 to January 2021
Felon wire Incorporated is a food, retail and resource center for felons. My job responsibilities consists of:
• Oversee day-to-day operations
• Design strategy and set goals for growth
• Maintain budgets and optimize expenses
• Set policies and processes
• Hire develop and train all staffing positions
• Ensure employees work productively and develop professionally
• Oversee recruitment and training of new employees
• Evaluate and improve operations and financial performance
• Direct the employee assessment process
• Prepare regular reports for upper management
• Ensure staff follows health and safety regulations
• Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors)
• Ensured adequate staffing and recruitment to meet the needs of the business
• Provided guidance to staff members on new procedures and policies
• Monitored financial activities such as Ensuring sales are being met
• Successfully reduced Overall annual expenses
Shift Leader/Manager
Wienerschnitzel Restaurant - San Antonio, TX
March 2020 to July 2020
Oversee day to day operations.
I managed a crew of six. Closing store operations. Putting in deposits. Establishing the store operations and maintaining cleanliness and safety of store.
Customer Service Representative
Conduent - San Antonio, TX
July 2019 to August 2019
I took incoming calls for Direct Express Debit Card Services. I either replaced cards, disputes, questions and concerns about transaction history.
Manager
Church's Chicken - San Antonio, TX
June 2019 to July 2019
I managed a crew of ten, open and closing store operations. Putting in deposits. Establishing the store operations and maintaining cleanliness and safety of store. Customer Service Representative
Hire Dynamics - San Antonio, TX
July 2018 to June 2019
Take incoming calls for an electric company that consists of connecting, disconnecting and dealing with collections with new and existing customers.
Cashier
Taco Bell - Killeen, TX
March 2017 to September 2017
I take orders and handle extensive cash handling experience. I clean tables, trays, floors, and cabinets. Restock napkins, straws, cups, and lids. Check on customers with their orders. Cashier/Customer Service
Carl's Jr - San Antonio, TX
May 2016 to September 2016
I do extensive cash handling, I take orders at the front counter and through the drive-thru window. I also take orders to the table and bag up orders for the drive-thru. Customer Service Representative
Hoot Call - Austin, TX
October 2015 to March 2016
Responsibilities
I'm a job advisor assisting customers to help find jobs. Merchandiser Handler
Goodwill Industries - Austin, TX
March 2014 to October 2015
I sort, tag, price all donated clothes and items, Resale items for a discounted price. Direct Care Staff
Enhanced Living - San Antonio, TX
June 2009 to July 2012
Assist clients in their homes with self- medications and help them with independent living. Assistant Manager
Valero Energy - San Antonio, TX
October 2003 to June 2008
Provides standard administration, technical, production and information services for all staff and customers. Organized data and information that is used and analyzed by others. Check for gasoline and cash variances. Supervise 10+ employees. Take inventory of all store products. Check between manager and outside vendors.Make bank deposits and records. Provide training and development needs for customer service personnel.Coordinate work assignments
• Supervised associates and team members
• Oversee day-to-day operations
• Design strategy and set goals for growth
• Maintain budgets and optimize expenses
• Set policies and processes
• Hire develop and train all staffing positions
• Ensure employees work productively and develop professionally
• Oversee recruitment and training of new employees
• Evaluate and improve operations and financial performance
• Direct the employee assessment process
• Prepare regular reports for upper management
• Ensure staff follows health and safety regulations
• Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors)
• Ensured adequate staffing and recruitment to meet the needs of the business
• Provided guidance to staff members on new procedures and policies
• Monitored financial activities such as Ensuring sales are being met
• Successfully reduced Overall annual expenses
Sales Associate / Customer Service Representative
Exxon Mobil - San Antonio, TX
March 2002 to August 2003
Operate point of sales register, provide customer service, inventory control, and merchandise orders. Assisted shift leader in day to day operations. Handle complex questions, problems or client complaints using appropriate resources to ensure customer satisfaction and product integrity. Train new customer service representatives. Assembled product display units with merchandise. Practice good communication, organization and interpersonal skills. Paid close attention to details. Education
None in Business Management
St Philips Community College San Antonio
May 1993 to August 1996
High school or equivalent in GED
Fox Tech High School San Antonio
January 1993 to April 1993
Skills
• Customer Service (10+ years)
• Excel (Less than 1 year)
• Microsoft Word (Less than 1 year)
• RECEPTIONIST (10+ years)
• RETAIL SALES (10+ years)
• Call Center
• CSR
• Customer Care
• Customer Support
• Inventory
• Scheduling
• Operations
• training
• Word
• Operations
• Team Building
• Payroll
• Inventory Management
• Shift Management
• Assistant Manager Experience
• Supervising Experience
• Recruiting
• Human Resources
• Food Service
• Quality Control
• POS
• Food Safety
• Management
• Merchandising
• Microsoft Outlook
• Interviewing
• Budgeting
• Employee Orientation
• Guest Services
• Leadership
• Store Management Experience
• Quality Assurance
• Bookkeeping
• Retail Management
• Restaurant Management
• Serving Experience
• Office Management
• Pricing
• Upselling
• Conflict management
• Restaurant experience
• Management
• Profit & Loss
• Cash Handling
• Sales Management
• Cost control
• P&L Management
• Management
• Microsoft Excel
• Store management
• Food service management
• Management
Languages
• English - Expert
Certifications and Licenses
Food Manager Certification
August 2020 to August 2022
TABC
August 2020 to August 2022
Driver's License
ServSafe
Assessments
Customer focus & orientation — Highly Proficient
August 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Work motivation — Highly Proficient
August 2020
Level of motivation and discipline applied toward work Full results: Highly Proficient
Cashier skills — Highly Proficient
August 2020
Counting cash, processing transactions, following written procedures, and attending to details. Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
I have skills on Microsoft Word, Word Perfect, Excel, Power Point, Outlook, Spreadsheet. I also have two years experience of management. I have over 30 years of customer service experience.
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