Security Analyst Customer Service

GOKHAN KARADAG

**************@*****.*** Agawam, MA 714-***-**** /in/gokhankaradag1 US Citizen Cyber Security Analyst / Security Operation Center Analyst CompTIA Security+ certified Cyber Security Analyst with 5+ years of professional experience in security, business administration and mobile device technical service. Specialized in security analysis and incident response. Experience in hands-on projects in monitoring and analysis of potential and active threats using security tools and processes such as SIEM and EDR. Amiable team player and open minded, problem solver with a growing passion for cyber security. Currently working towards getting a CySA+ certificate.

TECHNICAL SKILLS

Security Domain: QRadar,Splunk Enterprise Security, SentinelOne, CrowdStrike Falcon, Proofpoint, Tenable lo, Nmap, Wireshark, VirtualBox, Kali Linux, Windows, The Resilient, Jira, Linux Command Line Tools, OWASP 10, Phishing Analysis, MITRE ATT&CK Framework, NIST framework.

Network Domain: NGFW (FortiGate), Network security, Wireshark packet analysis, DNS, Whois, OS Model, TCP/IP, Nslookup, Malware Analysis, Intrusion analysis, Vulnerability Assessment. EXPERIENCE

PROFESSIONAL EXPERIENCE

Security Operations Center Analyst Aug 2021- Present CyberNowLabs, Sterling, VA

● Employed hands-on experience in using various tools such as Splunk Enterprise Security, IBM QRadar, SentinelOne, CrowdStrike Falcon, Proofpoint, Wireshark, Nmap, Tenable Nessus, Kali Linux, Windows, IBM Resilient, and Jira.

● Managed day-to-day activities of the SOC team regarding Security Monitoring, Investigation and Incident Response, and Vulnerability Management.

● Conducted log analysis on Splunk Enterprise Security and IBM QRadar SIEM solutions and provided recommendations to the technical teams via the Resilient (IBM Security SOAR), and Jira ticketing systems.

● Real-time log monitoring in the Security Operation Center from different devices such as firewalls, IDS, IPS, operating systems like Windows, Linux, Windows Servers, System Application, Databases, Web Servers, and Networking Devices.

● Performed endpoint investigations and performed triage analysis through SentinelOne and CrowdStrike Falcon to identify the timeline of the incident and affected hosts.

● Monitored emails from Proofpoint for phishing mailboxes and reacting to/analyzing requests submitted including the engagement of the end-user for any additional inputs or inquiries.

● Excellent knowledge of TCP/IP, OSI model, security concepts, WAN and LAN concepts, and Firewall security policies.

● Analyzed PCAP files, narrowed down anomaly traffics with Wireshark and TCP dump, examined the details of the infected hosts, and wrote IOC on executive summary reports.

● Reviewed existing policies and guidance to ensure compliance with the National Institutes of Technology (NIST) Risk Framework.

● Familiarity with the MITRE ATT&CK Framework.

Online Seller Jan 2017 - Aug 2021

Amazon

● Friendly and energetic individual with 4 years of online sales and customer service experience.

● Proficient in multitasking and extremely detail-oriented. Repair Technician Aug 2016 - Sep 2019

West Hartford, CT

● Installed and updated the device software.

● Performed basic fault finding, eliminate blacklisting, SIM card, or network problems.

● Provided high quality, unbiased customer service, and problem-solving.

● Replaced and maintained hardware for continued functionality in various devices. Enjoy Kids Clothing, Store Manager Jul 2015 - Aug 2015 Erzurum, Turkey

● Trained new employees on repair and store management.

● Provided high quality, unbiased customer service and solutions. Peace Valley Foundation &Turkish Cultural Center Sep 2014 – Present Agawam, MA

● Organized mentorship programs for youth coming from an ethnic minority.

● Organized cultural nights, coffee nights, and hosting book clubs. EDUCATION Sep 2010 – Jun 2014

● Ataturk University, Erzurum, Turkey, Bachelors of Business CERTIFICATIONS & TRAININGS

● Security+ (Nov 2021)

● Wireshark

● Splunk Core User (in progress)

● Brand Management Education Program

● Professional Sales and Marketing Education Program References are available upon request.

Contact this candidate